Daniel Ivan
South Amboy,NJ
Summary
I'm a specialist who offers expertise in problem-solving and customer service. I'm adept at quickly learning new technologies and processes for driving success. I have a proven track record of successfully driving results and engaging team members. I'm always willing to learn and try new systems to improve workflow and be a great team player. Focusing on building rapport with customers and teammates to ensure the best experience for myself, my team, and the customer.
Overview
3
3
years of professional experience
Work History
Apple Specialist
Apple
Cupertino, California
06.2021 - Current
- Collaborated with team members to consistently achieve sales targets and exceed customer expectations.
- Maintained clean, organized displays to showcase Apple products effectively and attractively to customers.
- Assisted both on the Sales Floor and the Operations Team when asked upon to support the day to day operations of the store.
- Participated in the Visuals Team to maintain the store's cleanliness, proper stocking of inventory, and organization of displays and fixtures.
- Exceeded expectations as an individual contributor within a competitive sales environment while simultaneously supporting team efforts towards shared goals.
Lead NHL Journalist
TWSN - The Wright Way Sports Network
Cincinnati, Ohio
02.2021 - Current
- Educated customers about product features and benefits to aid in selecting best options for each individuals' needs
- Developed professional relationships with customers to increase loyalty, retention and rapport
- Answered customer questions about products and services, helped locate merchandise, and promoted key items
- Provided exceptional services and pleasant shopping experiences to retail customers
- Solved problems with products and services by providing customers with technical support
- Researched and gathered information to develop accurate and credible stories
- Wrote creative pieces about exciting topics surrounding the National Hockey League
- Utilized social media to engage readers and promote content
- Performed research and checked facts to maintain high standard of journalistic integrity
- Proficient in writing, editing, and peer reviewing pieces to ensure quality
- Coordinated analytical sports pieces showing trends at different levels and offering insight into the NHL.
Education
Bachelor of Arts: History -
Seton Hall University
South Orange01.2025
Skills
- Knowledge of the Polish, Czech, and Slovak Languages
- Light Knowledge of Spanish
- Proficient in Office 365, Google Suite, and Apple Software
- Tech Savvy
- Goal Oriented
- Great Teamwork and Interpersonal Skills
Timeline
Apple Specialist
Apple
06.2021 - Current
Lead NHL Journalist
TWSN - The Wright Way Sports Network
02.2021 - Current
Bachelor of Arts: History -
Seton Hall University