Daniel Jackson
Beaumont,CA
Summary
Field Technician with 10+ years of experience installing, troubleshooting, and repairing internet, TV, and phone services. Skilled in coax, fiber, and Cat5e cabling, low-voltage wiring, and network troubleshooting. Strong background in customer service and technical support, with experience educating clients on devices and connectivity. Warehouse and Logistics Associate with 10+ years of experience in fulfillment, packaging, shipping/receiving, and quality assurance. Skilled in inventory control, RF scanners, forklifts, and power equipment. Proven ability to meet high-volume shipping deadlines, maintain accurate records, and ensure customer satisfaction. Strong track record of efficiency and reliability in fast-paced warehouse environments.
Professional with solid grounding in fieldwork, ready to make impact. Possess key skills in equipment maintenance, troubleshooting, and technical diagnostics. Strong focus on team collaboration and achieving results. Reliable and adaptable with keen ability to work under changing conditions.
Experienced with diagnosing and repairing technical issues in field settings. Utilizes problem-solving skills to ensure efficient and reliable equipment performance. Knowledge of industry best practices and safety protocols guarantees high-quality service and client satisfaction.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Field Technician
Charter Spectrum
08.2021 - 07.2025
- Installed and repaired internet, TV, and phone services for residential and business customers.
- Tested copper and coaxial lines using diagnostic tools to ensure signal quality and service reliability.
- Worked in elevated and confined spaces, safely using ladders and climbing equipment.
- Educated customers on product features and device connectivity, improving satisfaction and reducing repeat service calls.
Fulfillment Associate
Amazon
06.2019 - 07.2021
- Packaged and prepared orders for shipment, ensuring accuracy and timely delivery.
- Supported Quality Assurance by auditing shelves, verifying inventory, and resolving missing or damaged product issues.
- Helped maintain operational flow to meet daily customer fulfillment targets.
Premises Technician
AT&T
06.2015 - 03.2019
- Installed and repaired U-verse TV, internet, phone, and DIRECTV services for residential customers.
- Connected copper (Cat5e/Coaxial) and fiber optic lines; tested for quality and reliability.
- Installed and aligned ODU satellite dishes for DIRECTV service.
- Delivered in-home customer education on internet devices and network connectivity.
Packaging
Park West Gallery
08.2005 - 06.2015
- Managed shipping and receiving for an international art dealer, packaging and tracking high-value artwork.
- Coordinated with carriers to secure cost-effective and timely shipments.
- Supervised receiving and distribution of materials across departments.
General Laborer
City of Oak Park, MI – Dept. of Public Works
05.2002 - 04.2005
- Performed seasonal labor including groundskeeping, snow removal, and tree maintenance.
Education
High School Diploma - Computer Science Coursework
Lawrence Technological University
01.2007
Skills
- Networking & Cabling: Low voltage wiring, coaxial, fiber optic, Cat5e, telephone wiring (66-blocks, PBX)
- Systems & Software: Windows OS, Microsoft Office (Word, Excel, PowerPoint)
- Tools & Equipment: RF scanners, iPads/Tablets, ladders (18–24 ft), gaff pole climbing, power tools, testing equipment (ohms, voltage, grounding/safety)
- Hardware & Troubleshooting: Computer hardware knowledge, system diagnostics, network troubleshooting
- Warehouse Operations: Shipping & receiving, order fulfillment, quality assurance, packaging
- Equipment: Forklifts, power jacks, RF scanners, power tools
- Inventory Control: Shelf audits, stock counts, damage resolution, labeling
- Software & Systems: Microsoft Office (Word, Excel, PowerPoint)
- Professional communication
- Field operations
- Picking and packing
- Self-motivated and disciplined
- Packaging and labeling
- Heavy lifting
- Warehouse safety
- Problem-solving
- Warehouse operations
- Material handling
Accomplishments
- Resolved product issue through consumer testing.
Certification
- Certificate of Completion of Apprenticeship (Telecommunications Technician)
- CompTIA A+ Certification – In Progress (Expected 2025)
- CompTIA Security+ Certification – In Progress
Languages
English
Native or Bilingual
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
Field Technician
Charter Spectrum
08.2021 - 07.2025
Fulfillment Associate
Amazon
06.2019 - 07.2021
Premises Technician
AT&T
06.2015 - 03.2019
Packaging
Park West Gallery
08.2005 - 06.2015
General Laborer
City of Oak Park, MI – Dept. of Public Works
05.2002 - 04.2005
High School Diploma - Computer Science Coursework
Lawrence Technological University
Similar Profiles
Ebony SuttonEbony Sutton
Network Implementation Engineer at Charter SpectrumNetwork Implementation Engineer at Charter Spectrum
Eugene OhEugene Oh
Inbound Sales Representative at Charter SpectrumInbound Sales Representative at Charter Spectrum
Brandon FreemanBrandon Freeman
Construction Coordinator III at Charter SpectrumConstruction Coordinator III at Charter Spectrum
Frederick FunckFrederick Funck
Field Operations Manager at Charter SpectrumField Operations Manager at Charter Spectrum
Veronica ReyesVeronica Reyes
Business Risk and Control Officer at Citi Bank (U.S. Personal Bank)Business Risk and Control Officer at Citi Bank (U.S. Personal Bank)