Daniel A. Jackson
San Antonio
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
3
3
years of professional experience
Work History
IT Work-Study
Palo Alto College
01.2025 - Current
- Provide technical support to students, faculty, and staff, troubleshooting hardware and software issues.
- Document and update troubleshooting procedures, contributing to knowledge management resources.
- Assist with network connectivity problems and resolve login/account access issues.
Warehouse OCS Coordinator
Best Balt Rite
01.2023 - 02.2024
- Utilized WMS and ERP systems to manage real-time data tracking and ensure accuracy.
- Applied data analysis techniques to optimize inventory workflows and identify discrepancies.
- Maintained secure and efficient data systems using RFID and barcode technology.
Residential Technician
Lackland Maintenance
04.2022 - 01.2023
- Configured and maintained smart home devices, ensuring proper functionality and security.
- Diagnosed and resolved technical issues, applying critical problem-solving skills.
- Documented troubleshooting steps and solutions, contributing to process improvement.
Education
Associate in Applied Science (A.A.S) - Cyber Defense and Operations
Palo Alto College
San Antonio, TX05.2026
Skills
- Strong research and analytical abilities for process documentation and validation
- Proficient in Microsoft Office Suite, including Word, Excel, and PowerPoint
- Experience in documenting processes, manuals, and how-to guides
- Excellent written and verbal communication skills
- Ability to manage multiple tasks and projects with attention to detail
- Familiarity with knowledge management systems and content organization
- Exposure to cybersecurity tools like Wireshark and Kali Linux
- Experience evaluating and analyzing content relevance, quality, and accuracy
Timeline
IT Work-Study
Palo Alto College
01.2025 - Current
Warehouse OCS Coordinator
Best Balt Rite
01.2023 - 02.2024
Residential Technician
Lackland Maintenance
04.2022 - 01.2023
Associate in Applied Science (A.A.S) - Cyber Defense and Operations
Palo Alto College
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