Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Daniel Jackson II

Venus

Summary

With a proven track record at 54th Street Grill & Bar, I excel in leadership and customer relationship management, enhancing team performance and customer satisfaction scores by overhauling service protocols. My strategic planning and effective communication skills foster a collaborative environment, driving operational excellence and employee development.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Manager

54th Street Grill & Bar
12.2021 - Current
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Maintained open lines of communication ensuring high service standards.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Cross-trained existing employees to maximize team agility and performance.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.
  • Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
  • Oversaw inventory management, optimizing stock levels, and reducing waste.
  • Implemented customer feedback mechanisms to gather insights, using this information to guide strategic planning and decision-making.
  • Led cross-functional teams to achieve project goals, fostering collaboration and innovation.
  • Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
  • Established team priorities, maintained schedules and monitored performance.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Defined clear targets and objectives and communicated to other team members.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.

Server

54th Street Grill & Bar
08.2021 - 10.2021
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
  • Checked guests' identification before serving alcoholic beverages.
  • Inspected dishes and utensils for cleanliness.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.
  • Processed orders and sent to kitchen employees for preparation.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Maintained cleanliness and organization in dining area, contributing to welcoming atmosphere.
  • Trained new staff on menu knowledge and service protocols, raising team's overall performance.
  • Coordinated with kitchen staff to ensure order accuracy and timely preparation of dishes.
  • Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
  • Ensured accurate cash handling and processed transactions swiftly, contributing to restaurant's financial accuracy.
  • Resolved customer complaints with calm, solution-focused approach, ensuring guest satisfaction.
  • Contributed to inventory management by monitoring stock levels.
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations.

Education

Sport Business

Southwestern University
Georgetown, TX

Bachelor Of Business Administration And Management - Agricultural Business And Management

Stephen F. Austin State University
Nacogdoches, TX

Skills

  • Decision-making
  • Time management
  • Team leadership
  • Customer service
  • Verbal and written communication
  • Complex Problem-solving
  • Staff training and development
  • Staff management
  • Task delegation
  • Goal setting
  • Documentation and reporting
  • Relationship building
  • Strategic planning
  • Operations management
  • Cross-functional teamwork
  • Project planning
  • Customer relationship management (CRM)
  • Performance management
  • Staff development
  • Shift scheduling
  • Conflict resolution
  • Schedule preparation
  • Workforce management
  • Key performance indicators
  • Coaching and mentoring
  • Work prioritization
  • Inventory management
  • Risk management
  • Cross-functional team management
  • Teamwork and collaboration
  • Effective communication
  • Problem resolution
  • Adaptability and flexibility
  • Attention to detail
  • Problem-solving
  • Multitasking Abilities
  • Excellent communication
  • Organizational skills
  • Team development
  • Work Planning and Prioritization
  • Managing operations and efficiency
  • Customer relationship management
  • Employee coaching and mentoring
  • Scheduling and coordinating
  • Employee development

Certification

  • TABC
  • Manager food handlers

Timeline

Manager

54th Street Grill & Bar
12.2021 - Current

Server

54th Street Grill & Bar
08.2021 - 10.2021

Sport Business

Southwestern University

Bachelor Of Business Administration And Management - Agricultural Business And Management

Stephen F. Austin State University

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Daniel Jackson II