Daniel Jaquay

• Built relationships with customers to encourage repeat business.
• Managed returns, exchanges and refunds in accordance with store policy.
• Helped customers locate products and checked store system for merchandise at other sites.
• Provided positive first impressions to welcome existing, new, and potential customers.
• Engaged with customers to build rapport and loyalty.
• Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
• Solved customer challenges by offering relevant products and services.
• Increased customer loyalty with personalized shopping experiences and attentive service.
• Developed comprehensive product knowledge, enabling effective upselling and cross-selling.
• Engaged in friendly conversation with customer to better uncover individual needs.
• Listened to customer needs and desires to identify and recommend optimal products.
• Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
• Maintained up-to-date knowledge of store sales, payment policies and security standards.
• Used in-store system to locate inventory and place special orders for customers.
• Performed cash, card, and check transactions to complete customer purchases.
• Conducted product demonstrations to highlight features and benefits, influencing purchase decisions.

Took MVP four times in four years

• Implemented feedback from customer surveys to improve shopping experience and meet customer needs.
• Assisted in inventory management tasks, such as stock replenishment and cycle counts, to ensure product availability.
• Participated in visual merchandising, creating attractive displays that stimulated customer interest and sales.
• Stocked merchandise, clearly labeling items, and arranging according to size or color.
• Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
• Maintained consistent Athletic Footwear sales by developing deepening positive customer connections.