Driven Food and Sales Professional with a proven track record at Harbour On Canal Street and Preston Automotive. Excelled in customer service and salesmanship, reaching the top 3% in company rankings. Skilled in staff training, customer retention, and food safety. Demonstrates strong work ethic and effective team leadership, ensuring high levels of customer satisfaction and operational efficiency.
Customer Service: Providing excellent customer service, addressing customer needs and concerns, and ensuring customer satisfaction.
Communication: Effectively communicating with customers, colleagues, and management to ensure smooth service and operations.
Food and Beverage Knowledge: Having a good understanding of the menu, ingredients, and preparation methods to assist customers with their choices and answer any questions.
Time Management: Managing multiple tasks, such as taking orders, serving food, table turn over rate, and handling payments, while maintaining efficiency and accuracy.
Problem Solving: Quickly identifying and resolving any issues or conflicts that may arise during service, such as incorrect orders or customer complaints.
Teamwork: Collaborating with fellow waitstaff, kitchen staff, and management to ensure seamless coordination and delivery of service.
Attention to Detail: Paying close attention to customer preferences, special requests, and dietary restrictions to provide personalized and accurate service.
Leadership: Trained new hires in proper food handling techniques and company policies, fostering a culture of excellence within the team.
Lead Food Service Professional: Demonstrated strong leadership skills as one of three lead servers responsible for overseeing the floor during peak service hours.
Team Building: Contributed to a positive and supportive work environment, fostering collaboration among team members and promoting professional growth.
Back of House Operations: Streamlined kitchen operations for increased efficiency and improved meal preparation times.
Salesmanship: Demonstrating strong sales skills, including the ability to build rapport with customers, understand their needs, and effectively close deals.
Performance: Reached top 3% of company rankings for a consecutive quarter for each fiscal year.
Product Knowledge: Having a comprehensive understanding of the cars being sold, including their features, specifications, and competitive advantages.
Customer Relationship Management: Building and maintaining strong relationships with customers, providing excellent service, and ensuring customer satisfaction.
Negotiation Skills: Skillfully negotiating with customers to reach mutually beneficial agreements and secure sales.
Communication: Effectively communicating with customers to explain product features, pricing, financing options, and answer any questions.
Market Awareness: Staying informed about industry trends, competitor offerings, and market demands to better serve customers and anticipate their needs.
Persuasion and Influencing: Convincing customers to consider and purchase the cars being sold through persuasive techniques and effective sales strategies.