Daniel Jarvie
Software developer/ Purser
Newnan,GA
Summary
Dynamic leader and quick learner with a proven track record at Concentra, enhancing team performance and customer satisfaction through innovative problem-solving and empathetic leadership. Skilled in teamwork, collaboration, and technical proficiency, consistently driving growth and fostering a culture of continuous improvement.
Overview
20
20
years of professional experience
Work History
Junior Software Development Team Intern
Pilots On Demand | Temporary Pilot Staffing Solutions
01.2024 - Current
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Sorted and organized files, spreadsheets, and reports.
- Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
Purser
Delta Air Lines, Inc
05.2016 - Current
- Enhanced guest satisfaction by efficiently managing front desk operations and addressing inquiries promptly.
- Organized shore excursions, liaising with local tour operators for seamless travel experiences for passengers.
- Implemented time-saving procedures that increased team efficiency while maintaining high levels of service quality.
- Developed strong relationships with vendors, negotiating advantageous contracts for goods and services.
- Resolved passenger complaints effectively, fostering positive customer relations and encouraging repeat business.
- Provided support to crew members during emergencies, ensuring safety protocols were followed and guests were attended to appropriately.
- Coordinated with event planners to facilitate successful onboard events, creating memorable experiences for guests.
- Supervised cabin attendants in providing personalized service to VIP guests, ensuring their needs were met beyond expectations.
- Making sure safety is top priority in all situations and being situationally aware at all times
Lead Instructor
Disney
01.2014 - 12.2016
- Developed positive relationships with students built on trust and respect, encouraging open communication and mutual support within the class community.
- Incorporated real-world examples into lessons, connecting abstract concepts to students'' everyday lives.
- Participated in professional development workshops to stay current on educational trends and best practices, applying new knowledge to enhance teaching methods.
- Reviewed class and student records to identify improvement opportunities.
Regional Manager
Concentra
01.2004 - 08.2013
- Enhanced team performance by providing regular coaching, training, and performance feedback to staff members.
- Increased customer satisfaction with timely resolution of escalated issues and proactive communication on product updates.
- Promoted a culture of continuous improvement through ongoing process reviews, employee engagement initiatives, and open channels of communication.
- Collaborated with executive leadership to establish long-term objectives, drive growth initiatives, and align regional efforts with corporate goals.
Education
Certification In Software Development - Python Full Stack Developer
Coding Dojo
Palo Alto, CA05.2023
Bachelors Of Science - Biochemistry And Molecular Biology
University of Georgia, Georgia
Athens, GA03.2023
TEFL-C - Teaching English As A Second Language (ESL)
Teachers College of Columbia University
New York, NY01.2013
Masters Of Science - Psychology
University of Phoenix
Phoenix, AZ06.2009
Masters In Business Administration - Business And Managerial Economics
Georgia State University
Atlanta, GA04.2006
Skills
- Teamwork and Collaboration
- Quick Learner
- Fast Learner
- Problem-Solving
Timeline
Junior Software Development Team Intern
Pilots On Demand | Temporary Pilot Staffing Solutions
01.2024 - Current
Purser
Delta Air Lines, Inc
05.2016 - Current
Lead Instructor
Disney
01.2014 - 12.2016
Regional Manager
Concentra
01.2004 - 08.2013
Certification In Software Development - Python Full Stack Developer
Coding Dojo
Bachelors Of Science - Biochemistry And Molecular Biology
University of Georgia, Georgia
TEFL-C - Teaching English As A Second Language (ESL)
Teachers College of Columbia University
Masters Of Science - Psychology
University of Phoenix
Masters In Business Administration - Business And Managerial Economics
Georgia State University
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