Daniel Jarvis
NEW ORLEANS,LA
Summary
Proven leader with a track record of enhancing customer satisfaction and fostering repeat business. Leveraged exceptional communication and sales experience to drive brand loyalty and operational efficiency. Skilled in teamwork and problem-solving, consistently delivering results by implementing strategic initiatives for growth.
Overview
16
16
years of professional experience
Work History
Floor Host/Lounge Host
Penthouse Club
02.2021 - Current
- Maintained a clean and inviting atmosphere for guests, ensuring a positive first impression.
- Handled escalated customer issues professionally, demonstrating empathy while seeking resolution quickly and effectively.
- Promoted positive brand image by acting as a friendly and approachable representative of the establishment at all times.
- Assisted in training new floor hosts, sharing best practices for exceptional customer service.
- Conducted regular walkthroughs of the venue, identifying opportunities for improvement in cleanliness or ambiance updates as needed.
- Provided feedback to management on customer preferences, trends observed on the floor, or potential areas of improvement in order to enhance overall operations and guest satisfaction.
- Managed large groups efficiently, coordinating seating arrangements while minimizing wait times for guests.
- Improved customer satisfaction by promptly greeting and directing guests to their designated areas.
- Contributed to revenue growth by upselling products and services to guests when appropriate.
Manager
Ricks Cabaret Nola
07.2019 - 02.2021
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
Floor Host/VIP Host
Ricks Cabaret Nola
05.2017 - 07.2019
- Developed strong relationships with clientele, resulting in repeat business and increased revenue.
- Streamlined reservation processes for increased efficiency, leading to improved customer satisfaction ratings.
- Proactively resolved guest concerns, fostering an atmosphere of trust and open communication.
- Utilized social media platforms to promote events and engage with potential clients, driving brand awareness and attendance rates.
- Adapted quickly to changing circumstances during events, implementing contingency plans as needed without compromising guest experiences.
- Assisted in the development of customized event packages tailored to individual client preferences, resulting in higher bookings.
Sales Associate
Diamond Wireless Verizon
02.2016 - 05.2017
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
Commercial Sales Manager
AutoZone
08.2014 - 10.2016
- Developed strong relationships with key clients, leading to long-term business growth and increased brand loyalty.
- Ensured client retention and increased repeat business by maintaining regular communication with existing customers to assess satisfaction levels and identify additional sales opportunities.
- Responded to customer feedback in professional and constructive way.
- Developed strategic initiatives based upon company objectives aimed at accelerating growth.
Parts Sales Manager
Hall's Motorsports Gulf Coast
11.2015 - 04.2016
- Conducted regular performance evaluations of staff members, identifying areas for improvement and providing constructive feedback.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Managed daily operations, including budgeting, scheduling, and reporting activities related to parts sales.
- Oversaw merchandising efforts within the store, ensuring that products were displayed effectively to maximize visibility and stimulate sales growth.
Garden Recovery
Home Depot
03.2015 - 07.2015
Sales Associate
AutoZone
08.2013 - 08.2014
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Donut Fryer/Cutter
Terrytown Cafe
08.2009 - 08.2013
- Supported company initiatives such as sustainability efforts by following eco-friendly practices in the workplace.
- Continuously improved personal skills and knowledge of industry trends through participation in relevant workshops or seminars.
- Contributed to positive workplace atmosphere by maintaining a supportive attitude towards coworkers and management.
- Collaborated with team members to develop new flavors or seasonal specials, contributing to menu variety and innovation.
Rigger
French's Welding
06.2008 - 07.2009
- Rigged for heavy lifts according to blueprint requirements.
- Improved lifting efficiency with proper selection of rigging equipment for specific tasks.
- Increased workplace safety by conducting regular rigging inspections and equipment maintenance.
- Worked at heights and in confined spaces without difficulty.
- Prepared and erected steel, torque and bolt-up connections.
Education
GED -
West Jefferson High School
Harvey, LA06.2008
Skills
- Flexibility
- Situational Awareness
- Exceptional communication
- Sales experience
- Initiative-taking
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Reliable and Trustworthy
Timeline
Floor Host/Lounge Host
Penthouse Club
02.2021 - Current
Manager
Ricks Cabaret Nola
07.2019 - 02.2021
Floor Host/VIP Host
Ricks Cabaret Nola
05.2017 - 07.2019
Sales Associate
Diamond Wireless Verizon
02.2016 - 05.2017
Parts Sales Manager
Hall's Motorsports Gulf Coast
11.2015 - 04.2016
Garden Recovery
Home Depot
03.2015 - 07.2015
Commercial Sales Manager
AutoZone
08.2014 - 10.2016
Sales Associate
AutoZone
08.2013 - 08.2014
Donut Fryer/Cutter
Terrytown Cafe
08.2009 - 08.2013
Rigger
French's Welding
06.2008 - 07.2009
GED -
West Jefferson High School
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