Daniel Jetter
Operations Manager
Clarksville,TN
Summary
Dynamic aviation operations leader with a proven track record of enhancing training programs and operational efficiency at the United States Army Special Operations Command. Expertise in flight planning, combined with exceptional leadership, has led to the development of robust policies that significantly improve organizational performance. Recognized for strategic planning and crisis management skills, excelling in high-stakes environments while fostering continuous improvement.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Senior Aviation Operations Sergeant
United States Army Special Operations Command
Fort Campbell, KY
03.2022 - 12.2024
- Directed planning and infrastructure support for an organization of considerable scale.
- Managed organization’s training and development program, ensuring clear communication.
- Aided senior leadership during executive decision-making process by generating daily reports to recommend corrective actions and improvements.
- Operated command and control center systems and equipment.
- Development of new policies and procedures related to aviation operations.
- Developed and implemented comprehensive training programs for personnel in aviation operations.
Operations Supervisor
United States Army Special Operations Command
Fort Campbell , KY
04.2021 - 02.2022
- Performed periodic audits of operational processes in order to identify potential risks or areas of improvement.
- Led team of five personnel in daily operations, ensuring efficiency and productivity were maintained at optimal levels.
- Recruited, interviewed and selected employees to fill vacant roles.
- Prepared reports on operational performance metrics and presented them to management team.
- Developed strong relationships with customers through excellent customer service practices.
- Identified areas of improvement and developed strategies to increase efficiency.
- Analyzed financial activities of department to share budgetary input with managers.
- Trained new employees on operational protocols, significantly reducing onboarding time.
- Researched and prepared reports required by management or governmental agencies.
- Coordinated with other supervisors, combining group efforts to achieve goals.
- Monitored staff performance and provided feedback for improvement.
- Managed daily operations, including scheduling personnel, assigning tasks, and monitoring progress.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Aviation Operations Supervisor
United States Army Special Operations Command
Fort Campbell North, KY
10.2020 - 03.2021
- Trained and managed new recruits in tactical and combat warfare.
- Prepared detailed written reports and formulated policy and guidance for use of subordinate organizations.
- Trained, coached and mentored military units to improve readiness and training.
- Reviewed after-action reports submitted by subordinate units following exercises or field training activities.
- Stored and safeguarded classified information to maintain utmost confidentiality.
- Requisitioned, received and properly stored unit equipment and supplies.
- Conducted weekly staff meetings to discuss current operational issues and objectives.
- Provided guidance to subordinate units regarding tactical operations in support of mission objectives.
- Created and maintained daily operations plans, orders, and reports.
- Served as liaison between command staff members and subordinate units.
- Coordinated with other battalions on joint missions and operations.
- Managed resources to ensure that all administrative requirements were met in a timely manner.
Aviation Operations Sergeant
United States Army Special Operations Command
Fort Campbell North, KY
10.2018 - 10.2019
- Developed policy frameworks and provided structured guidance for organizational alignment.
- Evaluated and analyzed terrain to determine physical security equipment placement and safe operations.
- Coordinated planning and execution of operational fires to accomplish unit's mission.
- Requisitioned, received and properly stored unit equipment and supplies.
- Worked closely with air traffic control personnel to coordinate safe takeoffs and landings.
- Directed ground support operations such as launching, recovering aircrafts or loading, unloading cargo.
- Stored and safeguarded classified information to maintain utmost confidentiality.
- Tracked fuel usage during flights to ensure optimal efficiency was achieved.
- Managed daily flight schedules including coordinating departures, arrivals, refueling stops.
- Facilitated communication between aircrew members before takeoff regarding mission objectives and expectations.
- Monitored equipment during testing, simulations and live-fire exercises to detect operator errors or system malfunctions.
- Maintained detailed records of aircraft maintenance activities such as repairs, inspections, modifications.
- Prepared cost estimates for various aviation projects or initiatives.
- Executed emergency response security to eliminate hazards and potential dangers.
Special Mission Unit Liaison
United States Army Special Operations Command
Fort Campbell North, KY
11.2016 - 05.2018
- Maintained up-to-date records of all interactions with customers or clients.
- Conducted research into customer needs and preferences in order to develop solutions that meet their requirements.
- Managed positioning for 85 aircraft, 750 personnel, and a $2.8 million training budget.
- Analyzed financial statements in order to develop cost-saving measures within the organization's operations.
- Coordinated public events to enhance client visibility.
- Incorporated revisions based on customer and stakeholder feedback to enhance existing products and services.
- Organized meetings with stakeholders to discuss operational processes and performance metrics.
- Acted as a liaison between management and operations personnel by providing updates on current projects and initiatives.
- Provided technical support to internal departments on operational issues.
- Established or maintained cooperative relationships with representatives of community, consumer or public interest groups.
Education and Training Manager
United States Army Special Operations Command
Fort Campbell North, KY
06.2013 - 11.2016
- Oversee and coordinate the training schedules and curricula for soldiers in the Brigade.
- Ensure all training programs align with Brigade-level and higher command requirements.
- Review training plans to ensure they meet organizational standards and are compliant with regulations.
- Assist in the development and professional growth of soldiers by ensuring access to educational programs and training resources.
- Monitor the academic and physical performance of soldiers attending courses and ensure they are meeting the standards.
- Provide mentorship and guidance to subordinates, helping them advance their careers.
- Prepare and maintain records for soldiers attending Brigade-level courses and programs.
- Ensure all required paperwork for training courses is completed and submitted on time (e.g., enrollment forms, training rosters, etc.).
- Maintain databases for tracking training progress, certifications, and completion of courses.
- Supervise and monitor the execution of Brigade-level school programs, including schools that focus on specific skill sets or qualifications.
- Coordinate the scheduling and logistics of classes, instructors, and training facilities.
- Ensure the proper equipment and resources are available for training.
- Enforce and ensure compliance with Army policies, regulations, and procedures concerning training and education.
- Conduct regular checks to ensure that training and school programs maintain high standards of quality.
- Ensure that students are assessed and evaluated properly according to established criteria.
- Liaise with other Brigade, Battalion, and higher-level education and training offices to ensure integration and consistency of training programs.
- Coordinate with external agencies or units for joint training exercises, certifications, or school-related activities.
- Provide regular updates and reports to Brigade leadership regarding the status of educational programs, student progress, and any issues that arise.
- Identify and report issues or challenges in training, making recommendations for improvements.
Flight Operations Supervisor
United States Army Special Operations Command
Fort Campbell North, KY
08.2011 - 05.2013
- Coordinated with air traffic control, civil engineers, and command posts to support airfield management activities.
- Ensured accurate completion of required paperwork for each flight mission.
- Developed and implemented operational policies and procedures.
- Performed and supervised mobile airfield management functions.
- Investigated incidents or accidents involving aircrafts operated by the company.
- Developed and implemented safety improvements to cultivate safe and productive work environment for all personnel.
- Responded promptly to emergency situations such as medical emergencies, mechanical failures, or security threats onboard an aircraft.
- Communicated regularly with pilots regarding changes in weather conditions or other factors that could affect their flights.
- Boosted overall department competency by providing adequate training and constructive feedback to newly hired personnel.
- Developed strategies for improving the efficiency of day-to-day operations.
- Supervised daily operations of the Flight Operations Department.
- Coordinated changes to flight itineraries with appropriate air traffic control agencies.
- Created and maintained flight and events logs, aircrew flying records and records of incoming and outgoing flights.
- Reviewed aircraft performance data to ensure compliance with safety regulations.
- Prepared detailed reports on flight operations activities for management review.
- Coordinated with agencies to meet aircrew requirements for billeting, messing and refueling.
- Collaborated closely with air traffic controllers to ensure safe navigation through airspace.
- Coordinated flight schedules and monitored crew availability.
- Inspected airfield conditions to verify compliance with federal regulatory requirements.
- Performed administrative duties such as budgeting, ordering supplies, processing payroll information.
- Reviewed airfield construction and repair project priorities to determine impact on airfield operations.
- Responded to emergent situations regarding flight operations or medical issues to quickly identify concerns, provide support and transport personnel and passengers away from critical scenes.
Call Center Representative
AT&T
Louisville, KY
01.2008 - 11.2008
- Updated customer accounts, addresses and contact information within call management databases.
- Maintained strong call control and quickly worked through scripts to address problems.
- Conferred with customers by telephone or in person to provide information about products or services and take orders.
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
- Utilized knowledge base to answer inquiries from customers quickly and effectively.
- Contacted customers about potential service upgrades, new services and account changes.
- Stayed current on relevant product and service offerings as well as competitor pricing models.
- Strengthened customer retention by offering discount options.
- Presented existing and prospective customers with valuable service or product information to aid in decision-making.
- Resolved customer complaints in a timely manner to ensure customer satisfaction.
- Offered resolutions to de-escalate calls and solve customer issues.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Logistics Specialist
United States Navy, USS Doyle
Mayport, FL
12.2003 - 12.2007
- Track, organize, and manage the inventory of equipment, supplies, and spare parts.
- Ensure that stocks are kept at adequate levels, and reorder items as needed.
- Conduct regular inventory audits and reconciliations to prevent shortages or overstocking.
- Plan, coordinate, and oversee the transportation and distribution of supplies and equipment to ships, bases, and other units.
- Work with vendors and suppliers to ensure timely delivery of materials and parts.
- Process requisitions and manage procurement for supplies, parts, and equipment.
- Ensure that all orders comply with Navy regulations and are cost-effective.
- Oversee the receipt and distribution of goods to ensure proper handling and accountability.
- Coordinate the shipment of supplies from the Navy’s warehouses to operational units.
- Provide logistics support for Navy operations by ensuring equipment is properly maintained, repaired, and ready for use.
- Manage equipment maintenance schedules and order parts when necessary.
- Maintain accurate records of inventory, shipments, procurement transactions, and distribution.
- Handle paperwork related to logistics operations, such as shipping manifests, requisitions, and inventory reports.
- Help manage budgets for supplies and materials, ensuring that costs remain within allocated limits.
- Work with finance and supply officers to track expenditures and approve purchase requests.
- Assist with planning for future supply needs based on operational requirements.
- Schedule supply deliveries to meet operational timelines and readiness standards.
- Communicate with Navy personnel to understand and fulfill supply requirements.
- Act as a liaison between the Navy and external suppliers or contractors.
- Use specialized logistics software systems (e.g., Navy Enterprise Resource Planning systems) to track supplies, inventory, and procurement.
- Ensure proper input and management of data in systems used for logistics and supply chain management.
- Coordinate logistics for Navy deployments, ensuring that all required supplies and equipment are available at the right time and location.
- Support Navy vessels or units deployed overseas with the supply of parts, food, fuel, and other necessary resources.
Education
Associate of Arts - General Studies
American Military University
Ranson, WV05-2015
Skills
- Flight planning
- Flight scheduling
- Airspace management
- Flight dispatching
- Fuel management
- Personnel supervision
- Flight coordination
- Security procedures
- Operational risk management
- Airfield management
- Ground support equipment
- Aviation safety
- Technical training
- Strategic planning
- Policy adherence
- Goal setting
- Performance evaluation
- Critical thinking
- Search and rescue coordination
- Self motivation
- Interpersonal skills
- Computer literacy
- Effective communication
- Operational assessment
- Multitasking Abilities
- Information management
- Tactical reporting
- Quick response
- Procedure development
- Adaptability and flexibility
- Stress management
- Crisis management
- Relationship building
- Detail orientation
- Workflow management
- Incident tracking
- Resource allocation
- Teamwork and collaboration
- Communication
- Procedure enforcement
- Team building
- Team collaboration
- Decision-making
- Operations management
- Time management abilities
- Command support
- Problem-solving
- Resource management
- Multi-agency coordination
- Adaptability
- Operational planning
- Disaster recovery planning
- Tactical operations
- Teamwork
- Continuous improvement
- Staff supervision
- Team leadership
- Professional demeanor
- Rules compliance
- Problem-solving aptitude
- Evaluating proposals
- Validating supplies
- Overseeing deliveries
- Inventory documentation
- Shipment coordinating
- Increasing efficiency and productivity
- Tracking inventory levels and orders
- Proficient with FEDLOG
- Shipment receiving
- Distribution management
- Warehouse management
- Inventory counting
- Inventory restocking
- Documentation management
- Order preparation
Affiliations
- High School Wrestling Coach
Certification
- Basic Leaders Course
- Advanced Leaders Course
- Senior Leaders Course
- Master Leaders Course
- Operations Security Officer
- Survive, Esvade, Resist, and Escape (SERE)
- Joint Firepower Certification
- Joint Air Operatrions Comand and Control Certification
Security Clearance
- Top-Secret with SCI
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
On-SiteRemoteHybridImportant To Me
Career advancementWork-life balanceCompany CultureFlexible work hoursPersonal development programsWork from home optionPaid time offTeam Building / Company RetreatsPaid sick leave401k matchTimeline
Senior Aviation Operations Sergeant
United States Army Special Operations Command
03.2022 - 12.2024
Operations Supervisor
United States Army Special Operations Command
04.2021 - 02.2022
Aviation Operations Supervisor
United States Army Special Operations Command
10.2020 - 03.2021
Aviation Operations Sergeant
United States Army Special Operations Command
10.2018 - 10.2019
Special Mission Unit Liaison
United States Army Special Operations Command
11.2016 - 05.2018
Education and Training Manager
United States Army Special Operations Command
06.2013 - 11.2016
Flight Operations Supervisor
United States Army Special Operations Command
08.2011 - 05.2013
Call Center Representative
AT&T
01.2008 - 11.2008
Logistics Specialist
United States Navy, USS Doyle
12.2003 - 12.2007
- Basic Leaders Course
- Advanced Leaders Course
- Senior Leaders Course
- Master Leaders Course
- Operations Security Officer
- Survive, Esvade, Resist, and Escape (SERE)
- Joint Firepower Certification
- Joint Air Operatrions Comand and Control Certification
Associate of Arts - General Studies
American Military University
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