Daniel Jibu
Process Assistant
Syracuse,NY
Summary
Industrious Job Title leads Number packaging employees on production floor by assigning, monitoring and reviewing progress and accuracy of work. Safely and efficiently operates high-speed packing equipment to comply with company and customer standards. Brings over Number years of manufacturing environment experience with increasing levels of responsibility. Skilled Packager with Number years of experience accomplishing production goals in fast-paced environments. Successful at moving small and large merchandise by lifting and using equipment. Dependable, dedicated and focused on constantly improving skills and performance. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
4
4
years of post-secondary education
3
3
Languages
Work History
Packaging Associate
FC Associates I DBU2
East Syracuse, NY
12.2022 - Current
- Worked varied hours to meet seasonal and business needs.
- Identified customer needs and wants to enhance customer experiences and boost sales.
- Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties.
- Managed customer relations through communication and helpful interactions.
- Performed packaging tasks alongside team to demonstrate proper methods according to labor plan and assigned tasks.
- Prepared orders for shipment by inserting associated paperwork, tagging boxes, and scanning barcodes to upload package data to tracking system.
- Placed items into bags, boxes or other containers.
- Assembled boxes, cartons and containers to package items.
- Re-packaged damaged or incorrectly packaged items.
- Weighed packaged items to calculate total weight.
- Sorted and stacked finished items.
- Labeled containers, container tags or products.
- Learned and followed warehouse safety protocols to prevent injuries and accidents.
- Loaded merchandise into specific packages most suited for product dimensions.
- Inspected products before packaging to prevent shipping defective and damaged goods to customers.
- Packed, weighed and shipped items per customer specifications.
- Assisted with quality and production process improvements to support new packaging initiatives.
Customer Service Associate
Dick’s Supporting Goods
Syracuse, NEW YORK
04.2021 - 09.2022
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Informed customers about special promotions and provided detailed information for various products.
- Responded to customer calls and emails to answer questions about products and services.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Retail Sales Associate
Against All Odds
Syracuse , NEW YORK
02.2020 - 06.2020
- Answered questions about store policies and addressed customer concerns.
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained clean sales floor and straightened and faced merchandise.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Managed cash register after end of shift to balance and record accurate transactions.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Listened to customer needs and desires to identify and recommend optimal products.
Education
Diploma - Photography
Nottingham High School
Syracuse, NY 09.2017 - 06.2020
Associate Degree In Photography - Photographic, Film, And Video Technology
Onondaga Community College
Syracuse, NY 08.2022 - Current
Skills
Materials transportation
Shipping and receiving
Packing and scanning
Storage expertise
Active Listening
Critical Thinking
Teamwork and Collaboration
Problem-Solving
Map reading and navigation skills
Order picking and processing
Security camera monitoring
Superb surveillance skills
Wireless technology
Reporting skills
Emergency Response
Knowledge of supervisory concepts
Timeline
Packaging Associate
FC Associates I DBU2
12.2022 - Current
Associate Degree In Photography - Photographic, Film, And Video Technology
Onondaga Community College
08.2022 - Current
Customer Service Associate
Dick’s Supporting Goods
04.2021 - 09.2022
Retail Sales Associate
Against All Odds
02.2020 - 06.2020
Diploma - Photography
Nottingham High School
09.2017 - 06.2020