Daniel Jimenez
San Francisco,CA
Summary
Dynamic and creative community manager with a passion for building and nurturing engaging online communities. Extensive experience in social media strategy, content creation, and community engagement, particularly within the gaming and tech industries. Proven ability to foster positive relationships, manage moderators, and drive community growth and satisfaction. Strong technical background to be able to succeed across multiple platforms or tech stacks.
Overview
3
3
years of professional experience
Work History
Senior Community Manager
CultureCrave
San Francisco
12.2022 - Current
- Recruited, trained, and managed a team of 15 volunteer moderators, ensuring consistent enforcement of community guidelines.
- Implemented automated moderation tools and bots to streamline rule enforcement and reduce incidents of spam and harassment by 90%.
- Developed and implemented strategies to increase user engagement across social media platforms.
- Coordinated with other departments to ensure timely delivery of content assets for marketing initiatives.
- Developed and implemented community guidelines and moderation policies, ensuring a positive and inclusive environment.
Senior Technical Account Manager
Lula Technologies
San Francisco, CA
01.2023 - Current
- Developed and maintained relationships with clients to ensure customer satisfaction.
- Monitored client accounts, evaluated performance metrics, and identified areas for improvement.
- Provided technical support and guidance to customers on complex software implementations.
- Identified and resolved customer issues in a timely manner.
- Created detailed reports of customer interactions and feedback.
Technical Support Engineer
Oura Ring
San Francisco, CA
01.2021 - 01.2023
- Oversaw and efficiently managed help desk tickets, resolving desktop issues and safeguarding data through software repairs and installations
- Spearheaded business growth as the manager of multiple software systems, successfully migrating 200+ devices to a new MDM while overseeing various software systems within Oura
- Provided timely client support via email, chat, and phone to address tier 1 and 2 issues
- Implemented uniform software and security protocols on new PCs and mobile devices, adhering to corporate guidelines
- Facilitated smooth onboarding for new employees, creating 10+ informative training videos and promoting corporate culture.
IT Administrator
Turvo Inc
San Francisco, CA
01.2020
- Managed Mobile Device Management (MDM) tasks, including device enrollment, security policy maintenance, and device lifecycle optimization
- Generated onboarding and offboarding tickets for new and departing employees respectively
- Supported software application development and maintenance for employee use.
Education
Bachelor of Arts -
San Francisco State University
Skills
- Excellent Relationship Building
- Customer Engagement
- Online Moderation
- Stakeholder Communication
- Web Analytics
- Cross-Functional Communication
- Massive Technical Proficiency Across Multiple Platforms
- Interpersonal Skills
- Content Creation
Timeline
Senior Technical Account Manager
Lula Technologies
01.2023 - Current
Senior Community Manager
CultureCrave
12.2022 - Current
Technical Support Engineer
Oura Ring
01.2021 - 01.2023
IT Administrator
Turvo Inc
01.2020
Bachelor of Arts -
San Francisco State University