Daniel Jimenez
Colorado Springs,CO
Summary
Dependable Helpdesk Technician with over 2 years of helpdesk experience. Successfully assists end-users with complex technical issues. Communicates complicated concepts clearly and professionally handles wide-ranging questions.
Capable technician experienced in helping users correct problems with computer systems, mobile devices and peripheral equipment. Knowledgeable about usability and security concerns. Comfortable working alone to successfully investigate and troubleshoot problems.
Overview
8
8
years of professional experience
Work History
NOC System Administrator
Jacobs Technology
Colorado Springs, CO
01.2024 - Current
- Maintained cloud-hosted and on-site servers by applying appropriate patches and monitoring hardware health.
- Monitored system performance to ensure optimal operations and identified potential issues.
- Diagnosed, troubleshot and resolved hardware and system problems.
- Provided effective resolutions to issues and escalated problems with knowledgeable support and quality service.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Computer Helpdesk Technician
Jacobs Technology
Colorado Springs, CO
06.2021 - 01.2024
- Installed, configured, maintained and troubleshot hardware, software and peripherals.
- Managed helpdesk tickets by prioritizing requests based on urgency.
- Answered user inquiries to resolve computer software or hardware operation problems.
- Delivered local and remote Tier 1 IT support for hardware and software to company personnel.
- Handled customer service issues by providing guidance or escalating for advanced support.
- Provided technical assistance to computer users via phone and email.
- Used remote login tools to assist clients with technical and product questions.
- Installed and performed minor repairs to hardware, software or peripheral equipment.
Circuit Controller Team Chief
U.S Army 10th SFG(A)
07.2018 - 02.2020
- Conducted the aforementioned duties
- Educating assigned team members under my leadership of the duties of a circuit controller
- Act within a supervisor role ensuring team members under my leadership effectively perform the given tasks and apply assistance to team members as needed.
Circuit Controller
U.S Army 10th SFG(A)
10.2016 - 07.2018
- Operated on deployment in 4 different countries performing setup of a forward operating bases
- Established multiple Satellite Deployable Node systems supporting between 2-400 end users which entails setup of multiple antennas including satellite and radio, establishing network using multiple topologies consisting of routers and switching, establishing fiber connections, cable management, and end user troubleshooting
- Led teams of up to 10 people in establishing networks in deployed environments under strict timeless with mission critical requirements
- Deployed to Germany for 6 months acting as a help desk technician troubleshooting Microsoft applications, adding computers and printers to the network domain, establishing Voice Teleconferences and troubleshooting them, and personally establishing a new Help desk section that supported up to 500 users across multiple European countries
- Applied my skills assisting the Operational Detachment Alpha Team in support of the War on Terror.
Specialist Training for Job Experience
U.S Army 10th SFG(A)
02.2016 - 07.2016
- Operated on deployment in 4 different countries performing setup of a forward operating bases
- Established multiple Satellite Deployable Node systems supporting between 2-400 end users which entails setup of multiple antennas including satellite and radio, establishing network using multiple topologies consisting of routers and switching, establishing fiber connections, cable management, and end user troubleshooting
- Led teams of up to 10 people in establishing networks in deployed environments under strict timeless with mission critical requirements
- Deployed to Germany for 6 months acting as a help desk technician troubleshooting Microsoft applications, adding computers and printers to the network domain, establishing Voice Teleconferences and troubleshooting them, and personally establishing a new Help desk section that supported up to 500 users across multiple European countries
- Applied my skills assisting the Operational Detachment Alpha Team in support of the War on Terror.
Education
COMPTIA Security+
02.2021
CompTIA Network+
05.2019
Satellite Deployable Node FDMA KIT
09.2017
Tactical Local Area Network (TACLAN) Virtual System
08.2017
United States Army Airborne School
09.2016
United States Army AIT Training for 25P
07.2016
High School Diploma -
Banquete High School
Banquete, TX05.2008
Skills
- Helpdesk Operations
- Customer Service
- Software Installation
- User Support
- Technical Troubleshooting
- Application Installations
- Hardware and Peripherals
- Complaint Resolution
- Call Center Operations
Computer Satellite Personal Skills
SATCOM antenna and system configurations including Global Broadcast System (GBS), Satellite Deployable Node (SDN) Systems including versions: Lite, Medium(V3B), and Heavy, Programming Cisco routers and switches, Microsoft Office Suite knowledge and troubleshooting skills in Outlook, PowerPoint, Excel, OneNote, and Word, Networking and Subnetting, Troubleshooting and establishing WIFI networks, VOIP phone setup and troubleshooting, Platforms: Microsoft windows XP, Windows 7, Windows 10, Understanding Physical and Virtual security measures, Able to work on multiple tasks while under strict timelines, Able to effectively communicate and participate in team centered projects as well as independently complete projects under limited or no supervision
Timeline
NOC System Administrator
Jacobs Technology
01.2024 - Current
Computer Helpdesk Technician
Jacobs Technology
06.2021 - 01.2024
Circuit Controller Team Chief
U.S Army 10th SFG(A)
07.2018 - 02.2020
Circuit Controller
U.S Army 10th SFG(A)
10.2016 - 07.2018
Specialist Training for Job Experience
U.S Army 10th SFG(A)
02.2016 - 07.2016
COMPTIA Security+
CompTIA Network+
Satellite Deployable Node FDMA KIT
Tactical Local Area Network (TACLAN) Virtual System
United States Army Airborne School
United States Army AIT Training for 25P
High School Diploma -
Banquete High School
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