Daniel Jimenez
Teknovate Consulting Partners
Saint Augustine,FL
1
Certification
3
years of professional experience
Dedicated and motivated Service Desk Technician in training with hands-on experience at Teknovate Consulting Partners, a small local IT services and consulting firm. Holds a Bachelor of Science in Information Technology, specializing in Cybersecurity, and actively pursuing a Master of Business Administration focused on Tech Management. Passionate about technology and problem-solving, currently studying for the CompTIA A+ certification to strengthen foundational knowledge in mobile devices, printers, networks, and troubleshooting strategies. Serving as team captain for Keiser University's Esports Team in Jacksonville, Florida, demonstrating leadership skills and a commitment to teamwork for over five years.
Work History
Service Desk Technician Internship
2 Months- Supported endpoint deployment and onboarding by preparing Windows 11 Pro devices, configuring systems, deploying RMM agents, and verifying successful enrollment into managed services.
- Diagnosed scan-to-email connectivity issues by troubleshooting network and DNS configuration, configuring email settings, and ensuring successful document delivery.
- Used Datto RMM to remotely deploy security software through scripted jobs and verified successful endpoint connectivity following installation.
- Investigated endpoint security alerts through RocketCyber, identified malicious web activity, and implemented remediation by blocking the identified host through WatchGuard.
- Assisted with user access and credential troubleshooting for a managed server environment.
- Reviewed service and security alerts, evaluated ticket information, and determined need for additional investigation or remediation to maintain system integrity.
- Supported backup operations by processing failed-backup tickets through the MSP service desk workflow.
Shift Lead
2 Years- Provided front-line customer and technical support in fast-paced environment, efficiently resolving issues to enhance customer experience.
- Troubleshot operational and service-related problems to minimize disruptions and ensure smooth daily operations.
- Managed POS systems and resolved transaction errors, ensuring accurate and reliable transactions for customer satisfaction.
Overnight Inbound Expert
1 Year- Managed inbound shipments and organized inventory to enhance accuracy and streamline processes.
- Maintained stock levels and ensured proper product placement to support operational flow.
- Supported operational efficiency in a fast-paced environment through effective task management.
Education
MBA - Technology Management
- Esports Team Captain of KU JAX
- Esports Scholarship Tier 5
- GPA: 4.0 GPA
BA - Information Technology
- Esports Team Captain of KU JAX
- Esports Scholarship Tier 2
- GPA: 3.4 GPA
Skills
Operating Systems & Endpoint Support
Windows 10/11
Windows Pro deployment
Endpoint onboarding
Hardware/software troubleshooting
Networking
TCP/IP
IP configuration
DNS troubleshooting
Network connectivity troubleshooting
Basic network configuration
Microsoft
Microsoft 365 admin
Microsoft 365 licensing
Active Directory fundamentals
Entra ID basics
Endpoint Management
Datto RMM
Autotask PSA
Datto IT Glue
Remote endpoint management
RMM agent deployment
Remote monitoring
Ticketing system
Certification
- Currently pursuing CompTIA A+ and Security +
- Google’s Coursera Foundations of Cybersecurity
- Kaseya Certified Technician KCT (Level 1 Technical Certifications)
Timeline
Service Desk Technician Internship
Teknovate Consulting Partners
07.2026 - 09.2026Read More
Shift Lead
Nekter Juice Bar
06.2024 - 06.2026Read More
Overnight Inbound Expert
Target
06.2023 - 06.2024Read More
Keiser University
MBA from Technology Management
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Keiser University
BA from Information Technology
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