DANIEL J MAHONEY

• Manage teams of subcontractors of installation of bathroom remodels and kitchen refacing
• Work one and one with installers issues
• Monitored project timeline and budget all the way to completion
• Over see daily business operation
• Managed pipeline using Acculynx CRM
• Work with sales, installers and customers to create a positive customer service experience

In-Home Exterior Sales & Service Roofing, Siding and Replacement Windows.

• Develop and negotiate customized price quotes, present warranty information and financial options that meet the customer needs.
• Provided exceptional support to customers, resulting in a significant decrease in complaint rates.
• Collaborated with team members to develop new strategies for enhancing customer satisfaction and retention.
• Served as a key point of contact for clients, providing expert guidance on products and services while maintaining excellent communication throughout all stages of the process.

• Company Overview: In-Home Improvement Services Roofing, Sliding and Replacement Windows.
• The Consultants primary responsibility is outside sales visits to customers homes
• Increased referral business by establishing a strong rapport with existing clients, leading to positive word-of-mouth recommendations and an expanded customer base.
• Exterior Sales Consultant assess customers needs, make individually tailored product recommendations, develop and negotiate customized price quotes present warranty information and financial options that meet the customers needs
• Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
• The Consultant is responsible for proactive soliciting and acquiring new customers inside assigned THD stores.
• Developed and maintained strong working relationships with professionals within assigned territory.

• Company Overview: Largest Home Improvement Retailer
• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming positive customer experience.
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Increased efficiency and team productivity by promoting operational best practices.
• Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
• Participated in cross-functional projects aimed at improving overall company performance and customer experience.

• Consult with clients to develop investment portfolios that align with their current and future objectives, budgets and plans
• Deliver attentive customer service and support, responding to questions and mitigating concerns while offering accurate, knowledgeable information
• Analyze financial reports and data
• Implement strategic and tactical financial plans
• Cultivated and managed numerous customer accounts for maximum satisfaction, retention and returns
• Worked closely with clients to navigate and overcome issues raised by the economic recession; provided clear, insightful recommendations to achieve short-long term goals

• Spearhead strategies to boost productivity and financial performance for start-up real estate management firm
• Define and implement business processes
• Analyze and manage the financial and real estate investment portfolio, and research/execute acquisitions, contracts and dispositions to deliver optimal returns
• Generate forecasts and reports
• Assist in all aspects of the business, including team building, policy development and ongoing performance improvement
• Successfully led research, planning and development of all real estate properties from the ground up, including budgeting and project coordination of multimillion-dollar home development projects
• Built a highly efficient, collaborative team that stabilized the company and preserved assets during tricky market conditions
• Expertly secured 7% interest and protected principal investments
• Increased departmental productivity by 15% through skillful contract negotiations (new and existing contracts) and by conducting in-depth analysis of operations and products

• Oversaw day-to-day business operations while directing large and small-scale projects that included real estate acquisitions, property development and improvement projects in Florida (2005-2006) and Massachusetts (2003-2005)
• Analyzed and responded to industry trends
• Formulated strategic plans, budgets and forecasts
• Negotiated contracts
• Maintained open lines of communication with all stockholders
• Recruited and trained sales associates
• Also served as property manager
• Built a powerful, goal-oriented team that surpassed all sales quotas and quality control standards in the demanding Florida marketplace
• Developed a top-producing team in Massachusetts that earned the National Breeders Cup Award and drove up revenues by 40%

• Quickly advanced to leadership roles and motivated the team to rank #1 in the New England district
• Personally and collectively met or exceeded all quotas and quality standards
• Catapulted sales by 20% by introducing high-priority customer service requirements that immediately enhanced customer satisfaction

• Grew the business from zero to 50 operating accounts by pursuing and capturing profitable partnerships with universities, colleges and museums in the Boston region
• Beat all sales projections and quotas while serving as trusted point of contact for the company's highest grossing accounts
• Managed relations with senior executives

• Penetrated a previously unexplored regional market and personally in the HVAC cleaning industry secured 30 new accounts within 30 days
• Implemented the operational infrastructure and defined sales goals
• Provided knowledgeable service and support to customers on 24-hour basis
• Participated in marketing and sales planning and execution