Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Daniel J. Morgan

Springfield,MA

Summary

Human Services professional with 18+ years supporting adults with Acquired Brain Injury (ABI), Traumatic Brain Injury (TBI), and developmental disabilities across community and residential settings. Trusted contributor to interdisciplinary teams implementing Individual Service Plans (ISPs), with deep experience coordinating care, aligning supports with person-centered goals, and ensuring follow-through across service providers. Well-acquainted with Massachusetts DDS and waiver systems through long-term frontline roles supporting teams working within ABI and MFP programs. Adept at navigating transitions from institutional care to community living, engaging families and individuals, and providing critical outreach support. Currently pursuing an MBA in Healthcare Management to elevate leadership in systems-level service delivery. Known for being dependable, resourceful, and deeply committed to helping people live safely and independently on their own terms.

Overview

17
17
years of professional experience
1
1
Certification

Work History

ACCS Case Worker

Behavioral Health Network
Springfield, USA
06.2015 - Current
  • Coordinate care plans and behavioral goals in collaboration with therapists, providers, and families.
  • Develop and implement Individual Action Plans with a person-centered approach.
  • Manage caseloads requiring advocacy across medical, housing, and support service systems.
  • Provide crisis support and ensure follow-through on services in community-based settings.

Property Manager & Landlord

Springfield, USA
01.2010 - Current
  • Oversee property operations, including accessibility modifications and tenant support.
  • Ensure ADA compliance and coordinate services across diverse community needs.

TBI/ABI Residential Counselor

Berkshire County Arc
Pittsfield, USA
04.2009 - Current
  • Support individuals transitioning from institutional to community living through DDS-funded services.
  • Contribute to the development and refinement of ISPs as a key team member.
  • Maintain detailed service documentation and advocate for waiver-based supports.
  • Collaborate with clinicians to assess progress and address emerging service needs.

Relief Direct Care Counselor

Center for Human Development / Hawthorn Services
Western MA, USA
06.2008 - 06.2015
  • Delivered individualized support for adults with disabilities in residential settings.
  • Facilitated goal tracking and promoted independent living skills.

Education

MBA - Healthcare Management

Elms College
Chicopee, MA
05-2026

Bachelor of Arts - Human Services, Social Work Concentration

Cambridge College
Springfield, MA
12.2021

Skills

  • Individual Service Plan (ISP) Development
  • Experienced Supporting Teams in ABI, MFP-CL, and DDS Waiver Environments
  • Person-Centered Planning & Transitional Care
  • Interdisciplinary Team Coordination
  • Crisis Management & Conflict Resolution
  • Microsoft Office
  • EHR
  • VPN and remote work tools
  • HIPAA
  • MAP
  • G-Tube
  • CPR/First Aid Certified
  • Cross-Agency Collaboration & Outreach
  • Advocacy strategies

Certification

  • MAP Certified
  • CPR & First Aid Certified
  • G-Tube Certified

References

Available upon request

Timeline

ACCS Case Worker

Behavioral Health Network
06.2015 - Current

Property Manager & Landlord

01.2010 - Current

TBI/ABI Residential Counselor

Berkshire County Arc
04.2009 - Current

Relief Direct Care Counselor

Center for Human Development / Hawthorn Services
06.2008 - 06.2015

MBA - Healthcare Management

Elms College

Bachelor of Arts - Human Services, Social Work Concentration

Cambridge College

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