Summary
Overview
Work History
Education
Skills
Work Availability
Work Preference
Software
Timeline
CustomerServiceRepresentative
Daniel Johanson

Daniel Johanson

Palm Coast,FL

Summary

Dynamic customer service professional with extensive experience at Bosch and a proven track record in problem-solving and active listening. Skilled in CRM software and account management, I excel at resolving complex issues and enhancing customer satisfaction, consistently delivering exceptional support to clients in high-pressure environments.

Overview

6
6
years of professional experience

Work History

Customer Service Representative

Concentrix
Remote, FL
03.2025 - 04.2025
  • Provided real-time support to customers using TurboTax software via phone, chat, and video
  • Helped users navigate the TurboTax platform and understand its features.
  • Troubleshot technical issues and guided customers through effective solutions
  • Explained general tax-related concepts in simple, easy-to-understand terms
  • Reassured customers and built confidence while using the software
  • Used probing questions and active listening to assess customer needs
  • Documented customer interactions and provided follow-up as needed
  • Stayed informed on product updates and system changes
  • De-escalated customer concerns with professionalism and empathy
  • Guided users in choosing the most suitable TurboTax product for their needs
  • Educated customers on general processes like filing timelines and electronic submission
  • Promoted self-help tools and resources to encourage customer independence

Customer Service Rep

Bosch
11.2024 - 01.2025
  • Managed emergency vehicle collision calls and dispatch services
  • Assessed stolen car reports for tracking eligibility, coordinated with law enforcement for retrieval, and referred ineligible cases to proper resources
  • Directed customers to appropriate departments for non-emergency assistance

Customer Service Representative

Teleperformance
North Lauderdale, FL
07.2019 - 06.2024
  • Delivered tech support to Fortune 500 clients
  • Applied active listening and probing for accurate troubleshooting
  • Conducted outbound calls to ISPs for issue resolution
  • Coordinated with various departments to troubleshoot and resolve technical issues remotely.
  • Dispatched technicians as the final troubleshooting step.

Customer Service Rep

Contact US
06.2019 - 07.2019
  • Managed inbound calls for the Belk contract
  • Guided customers through ordering on belk.com
  • Facilitated customer orders as needed
  • Supported customers with account tasks such as signing in and updating information

Customer Service Rep

Alorica
03.2019 - 05.2019
  • Managed inbound calls for MLB streaming service
  • Provided instructions and assistance to customers on using the service
  • Guided customers through sign-up and cancellation processes
  • Troubleshot and resolved streaming service issues on various devices

Education

GED - GED

GED Plus
Little Rock, AR
02.2009

Skills

  • Active listening
  • Communication
  • Problem-solving
  • Product knowledge
  • Multitasking
  • CRM software
  • Account management

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Work Type

Full Time

Work Location

Remote

Software

Microsoft Office

CRM

Timeline

Customer Service Representative

Concentrix
03.2025 - 04.2025

Customer Service Rep

Bosch
11.2024 - 01.2025

Customer Service Representative

Teleperformance
07.2019 - 06.2024

Customer Service Rep

Contact US
06.2019 - 07.2019

Customer Service Rep

Alorica
03.2019 - 05.2019

GED - GED

GED Plus

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