Summary
Overview
Work History
Education
Skills
Timeline
Generic

Daniel Johnson

Brownsville,TX

Summary

In my previous work experience and curriculum, I've honed my customer service skills while assisting and supporting customers throughout their shopping experience with various products and services. From actively listening to their inquiries to promptly addressing concerns. I've cultivated strong communication skills, empathy, and problem-solving abilities. Additionally, I've developed the capacity to handle multiple tasks simultaneously, demonstrating my hardworking nature and adeptness at multitasking. Effective customer service, for me, is about exceeding expectations and leaving customers feeling satisfied and valued. By understanding and anticipating their needs, I strive to deliver a personalized and seamless experience that builds trust and long-term relationships with customers.

Overview

22
22
years of professional experience

Work History

Meat Cutter

HEB Grocery Store
Brownsville, TX
01.2009 - Current
  • Implemented effective methods for storing meat, resulting in reduced waste and improved product freshness.
  • Evaluated meat temperatures for safety and quality, maintaining detailed records of heat statuses.
  • Utilized knowledge of meat choices and preparation methods to educate customers, leading to increased sales.
  • Implemented product rotation strategy to minimize shrink and optimize profitability.
  • Managed inventory accuracy by maintaining detailed documentation of meat cuts.
  • Arranged cut primal and products in Carniceria case for customer viewing and selection.
  • Delivered exceptional customer service by addressing inquiries about products and accurately preparing custom meat cuts.
  • Performed meat preparation tasks including cutting, trimming, and grinding.
  • Maintained cleanliness of meat preparation counters and butcher knives to prevent cross contamination.
  • Enhanced employee knowledge in cleanliness, client interactions, and meat cuts through training sessions.
  • Complied with federal, state and local sanitation regulations and department procedures.
  • Cut meat efficiently by breaking product down into sub-primal and retail cuts.
  • Performed basic maintenance tasks on meat cutting equipment such as cleaning blades.
  • Cleaned work areas including counters, floors, walls and equipment using safe sanitizing solutions.
  • Stocked display cases with freshly cut meats according to merchandising standards.
  • Operated a variety of meat cutting machines such as saws, slicers, grinders and tenderizers.
  • Engaged in suggestive selling and other sales techniques via in-store intercom and one-on-one customer contact.
  • Offered meaningful advice to customers regarding meat preservation and cooking methods.
  • Cut, trimmed, boned and ground beef, pork, veal, lamb and poultry for sale in the retail market.
  • Followed all safety procedures when handling sharp knives and other cutting tools.
  • Assisted customers with selecting cuts of meat based on their individual needs.
  • Assisted other departments within the store when needed during peak business times.
  • Implemented suggestive selling techniques for less desirable cuts to maximize profits and clear inventory.
  • Adhered to food safety regulations regarding storage temperatures and sanitation protocols.
  • Rotated stock on shelves so that older items were used first while maintaining freshness of product.
  • Operated wrapping machines to package meats for sale in the store or for customers' orders.
  • Checked expiration dates on packages of meat prior to stocking them on shelves or counters.
  • Executed precise cutting and trimming techniques to fulfill unique customer orders.

Hot Prep Cook

Texas Roadhouse Restaurant
Brownsville, TX
02.2003 - 12.2024
  • Cooked hot meals according to specified menus and recipes.
  • Responded promptly to customer inquiries about menu items.
  • Practiced proper sanitation techniques while cleaning pots, pans, utensils and other kitchen equipment.
  • Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
  • Retained consistent quality and high accuracy when preparing identical dishes every day.
  • Maintained clean and orderly kitchen by regularly washing dishes, sanitizing surfaces and taking out trash.
  • Prepped vegetables and ingredients by washing, chopping and dicing.

Education

Some College (No Degree) - Medical Radiologic Technology

Texas Southmost College
Brownsville, TX

Some College (No Degree) - Culinary Arts

Texas State Technical College - Harlingen
Harlingen, TX

Skills

  • Exceptional customer service
  • Adaptability
  • Team Work
  • Creativity
  • Attention to Detail
  • Communication
  • Salesmanship
  • Multitasking and prioritization
  • Retail cuts
  • Presentation Skills

Timeline

Meat Cutter

HEB Grocery Store
01.2009 - Current

Hot Prep Cook

Texas Roadhouse Restaurant
02.2003 - 12.2024

Some College (No Degree) - Medical Radiologic Technology

Texas Southmost College

Some College (No Degree) - Culinary Arts

Texas State Technical College - Harlingen
Daniel Johnson