DEVARRIUS DEAN
Houston,TX
Summary
Motivated and results-driven professional with a strong background in customer service and support, and a Bachelor’s degree in Criminal Justice. Proven ability to communicate effectively with diverse individuals, resolve complex issues, and build lasting, positive relationships. Adept at adapting to new environments and collaborating with cross-functional teams to achieve goals.
Passionate about transitioning into the education field, with a dedication to fostering a supportive, inclusive learning environment. Eager to leverage exceptional interpersonal skills, innovative problem-solving abilities, and a commitment to student success to make a meaningful impact in the classroom. Known for personalizing educational approaches to meet individual needs, enhance engagement, and promote academic growth.
Overview
6
6
years of professional experience
Work History
Claims Representative
Genpact
09.2021 - Current
- Resolved client disputes and fraud claims (e.g., unauthorized charges, identity theft) by reviewing transaction histories, documentation, and customer statements, ensuring compliance with company policies and regulations.
- Identified fraud patterns and implemented proactive measures to minimize risk, collaborating with internal teams (fraud prevention, risk management, compliance) to investigate complex cases and prevent future incidents.
- Communicated with customers, merchants, and financial institutions to resolve disputes, facilitate chargebacks, and gather critical information for investigation.
- Utilized advanced fraud detection tools to identify and escalate suspicious transactions, documenting findings and outcomes in line with industry standards.
- Continuously participated in training to stay current on fraud trends, regulatory changes, and best practices in dispute resolution.
Claims Representative
USAA
10.2022 - 08.2023
- Managed high-volume claims from initiation to resolution, ensuring timely, accurate processing and compliance with policies and regulations.
- Investigated accidents, assessed liability, and negotiated settlements with claimants, attorneys, and insurers.
- Delivered exceptional customer service, guiding clients through the claims process with professionalism and empathy.
- Collaborated with underwriting, legal, and appraisal teams to expedite resolutions.
- Leveraged industry software to document, track, and report on claims progress.
- Applied expertise in policy provisions and state regulations to ensure fair, accurate claim decisions.
- Contributed to process improvements, enhancing efficiency and customer satisfaction.
Mentor/Teacher
Thrive Academy
Baton Rouge, USA
01.2020 - 05.2021
- Delivered personalized, interactive learning experiences, tailoring support to individual needs and leveraging strengths to foster academic and personal growth.
- Developed innovative lesson plans and integrated technology to enhance critical thinking, engagement, and self-confidence in an inclusive environment.
- Built strong relationships with students, parents, and colleagues, promoting open communication, academic success, and community involvement.
- Organized extracurricular activities and workshops to support social-emotional development and foster student engagement.
- Provided constructive feedback, recognizing achievements and guiding continuous improvement.
- Actively engaged in professional development and collaborative planning to stay current on best teaching practices.
Bank Representative
USAA
Shreveport, USA
01.2019 - 05.2020
- Analyzed claims, transaction history, and customer statements to assess disputes and fraud, using advanced detection tools to ensure accurate outcomes.
- Collaborated with fraud prevention, risk management, and legal teams to investigate complex cases, mitigate losses, and ensure timely resolution.
- Communicated with members, merchants, and financial institutions to gather information, address concerns, and facilitate chargebacks in compliance with regulations.
- Maintained detailed, accurate documentation for audit and compliance, while providing exceptional customer service and keeping members informed throughout the process.
- Contributed to process improvements, identifying inefficiencies and collaborating with cross-functional teams to enhance operations and customer satisfaction.
Education
B.S. - Criminal Justice
Grambling State University
12.2023
Skills
- Problem-Solving & Analytical Thinking
- Customer Service Excellence
- Collaboration & Cross-Functional Teamwork
- Communication & Negotiation
- Data Analysis & Reporting
- Project & Time Management
- Compliance & Regulatory Knowledge
- Conflict Resolution & Dispute Management
- Technology Integration & Process Improvement
- Adaptability & Continuous Learning
References
PROFESSIONAL REFERENCES AVAILABLE UPON REQUEST
Timeline
Claims Representative
USAA
10.2022 - 08.2023
Claims Representative
Genpact
09.2021 - Current
Mentor/Teacher
Thrive Academy
01.2020 - 05.2021
Bank Representative
USAA
01.2019 - 05.2020
B.S. - Criminal Justice
Grambling State University
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