Daniel Jones

• Maintained a clean and organized work environment, demonstrating pride in personal workspace while contributing to overall shop cleanliness.
• Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical/Electrical issues.
• Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
• Upheld high safety standards in the workplace by following proper protocols when handling hazardous materials and utilizing protective gear as needed.
• Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
• Increased workshop efficiency by effectively organizing tools, equipment, and workspace for easy access during repairs.
• Enhanced customer satisfaction by providing timely and accurate repair estimates for various automotive issues.
• Performed safety and emissions inspections.
• Trained and coached junior employees on procedures for completing various types of repairs and maintenance on cars and light trucks.
• Completed customer orders and warranty services according to manufacturer specifications.
• Delivered superior results under tight deadlines, managing multiple concurrent projects without compromising quality or attention to detail.
• Contributed to business growth through exceptional customer service, leading to increased repeat clientele and positive word-of-mouth referrals.
• Elevated shop reputation with outstanding troubleshooting abilities that led to quick identification of complex issues not easily diagnosed by others.
• Maintained up-to-date knowledge of automotive industry standards and practices.
• Boosted team morale and productivity through effective communication and leadership.
• Assisted in selection of quality parts and supplies, ensuring repair durability.
• Delivered detailed explanations of repair processes, increasing customer trust and satisfaction.
• Analyzed vehicle data using advanced diagnostic equipment.
• Investigated customer complaints to identify cause of malfunctions.

Completed all manufacturer training to achieve Master Technician status.

• Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
• Improved vehicle performance by conducting thorough diagnostic tests and repairing or replacing faulty components.
• Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees, and online knowledge bases.
• Safeguarded customer trust by ensuring adherence to ethical repair practices and maintaining a transparent communication approach throughout the service process.
• Boosted team morale and productivity by actively participating in staff training, sharing knowledge and skills with coworkers.
• Streamlined work processes through effective collaboration with other technicians, resulting in faster turnaround times for customer vehicles.
• Diagnosed complex electrical issues, restoring vehicle functionality.
• Customized vehicles to owner specifications, enhancing driving experience.

As a team leader I handed out work to other technicians, assisted in diagnosis and repair of all systems as needed when other technicians needed guidance, trained and shared knowledge with team mates, diagnosed and repaired vehicles with the most complex problems.

• Increased workshop efficiency with organization of tools and equipment.
• Improved customer satisfaction by providing precise and timely repair updates.
• Enhanced workshop safety by adhering to and promoting best practices.
• Enhanced vehicle performance by conducting detailed diagnostic procedures.

• Supported service advisors in troubleshooting difficult customer concerns regarding vehicle performance issues or irregularities.
• Collaborated with other technicians for efficient problem-solving in challenging repair situations.
• Mentored junior technicians, sharing expertise to improve their diagnostic and repair skills.
• Explained estimates and determined repair timelines to manage customer expectations.
• Maintained up-to-date knowledge on industry advancements through continuous professional development courses and certifications.
• Ensured accurate documentation of all repair tasks, aiding seamless communication between team members and customers.
• Performed thorough quality control inspections on completed repairs, guaranteeing customer satisfaction upon vehicle return.
• Assisted management with developing training programs for new hires, elevating overall staff competency levels within the shop.
• Inspected damaged vehicles to estimate repair labor cost and required parts expense.
• Consistently met or exceeded productivity goals by effectively managing time and resources during repairs.
• Broke down complex mechanical information into simpler parts for individuals with little or no understanding of system operations.

• Changed, rotated, and balanced tires on different types of vehicles.
• Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
• Located and removed defective parts for skilled adjustment, repair or replacement.
• Replaced damaged, missing, or defective parts with new and refurbished components.
• Utilized advanced diagnostic tools to quickly identify vehicle issues, reducing troubleshooting time and labor costs.
• Completed thorough inspections of vehicles to evaluate damages and develop repair plans.
• Consistently met or exceeded productivity goals by effectively managing time and prioritizing tasks accordingly.
• Collaborated with service advisors to provide accurate repair estimates and ensure clear communication with customers.