Summary
Overview
Work History
Education
Skills
Timeline
Generic

Daniel Jones

Orlando,FL

Summary

Dynamic professional with extensive experience in patient scheduling, record-keeping, and front desk management. Strong organizational and communication skills enhance office efficiency and contribute to seamless operations. Proven ability to maintain a calm and welcoming environment in fast-paced medical settings, ensuring a positive experience for patients and staff. Committed to delivering exceptional service while supporting healthcare teams in achieving their goals.

Overview

24
24
years of professional experience

Work History

Front Desk Receptionist

Florida Radiation Oncology
11.2022 - Current
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
  • Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
  • Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
  • Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.

Front Desk Clerks/Billing

Seff Dermatology
12.2019 - 10.2022
  • Establish and maintain health information systems in compliance with applicable laws and industry standards.
  • Managed and ensured accuracy of chart audits, record security, release of information, and record transcription.
  • Manage all Front desk responsibilities including but not limited to, collecting co-pays, deductibles, scheduling appointments and rescheduling appointments.
  • Provides outstanding customer service and provide resolution for any problems or concerns that arise.
  • Screen patients for COVID-19 and address all concerns the patient may have for the doctor.

Customer Service Representative

American Home Patient / Lincare
03.2018 - 12.2019
  • Establish and maintain health information systems in compliance with applicable laws and industry standards.
  • Managed and ensured accuracy release of information and record transcription.
  • Provides outstanding customer service and provide resolution for any problems or concerns that arise.
  • Assisted patients with their questions regarding DME equipment, scheduling of appointments, rescheduling appointments, collected payments and assisted the warehouse.

Scheduling/Medical Records Manager

Central Florida Pulmonary Group
05.2004 - 12.2017
  • Provide day to day supervision of 20-25 medical records and scheduling department employees across 4 office locations.
  • Provider ReCredentialing
  • Work directly with Physicians and APPs to ensure a smooth daily workflow
  • Establish and maintain health information systems in compliance with applicable laws and industry standards.
  • Managed and ensured accuracy of chart audits, record security, release of information, record transcription, and electronic filing.
  • Communicate with employees on a daily basis to answer questions regarding payroll, benefits, performance, patient complaints, technical problems, and workplace concerns.
  • Maintain accurate personnel files, document all performance issues, and develop staff training methods to help employees meet and exceed productivity standards.
  • Ensure staff provides outstanding customer service and provide resolution for any problems or concerns that arise.
  • Inspect buildings and equipment for needed maintenance. Schedule and oversee all repairs through completion.
  • Conduct performance reviews and partner with department heads to intervene and correct substandard performance.

Front End Supervisor

Sam’s Club
01.2002 - 01.2004
  • Oversee daily store operations, supervised employees and managed inventory.
  • Trained in all departments of the store to step in and expedite customer wait times as needed.
  • Ensure an optimum guest experience for all customers through training, performance reviews, teamwork, and modeling ideal behaviors.
  • Monitor store to ensure a clean and safe environment for all associates and customers.

Education

High School Diploma -

Eastland Christian
Orlando, FL
05-1997

Skills

  • Over 20 years of experience in medical and business sectors
  • Proficient in Microsoft 365
  • Employee training
  • Effective verbal communication
  • Effective time management
  • Effective team leadership
  • Strong communication skills, both written and verbal
  • Attention to detail
  • Prioritization and scheduling
  • Attentive listener
  • Customer engagement

Timeline

Front Desk Receptionist

Florida Radiation Oncology
11.2022 - Current

Front Desk Clerks/Billing

Seff Dermatology
12.2019 - 10.2022

Customer Service Representative

American Home Patient / Lincare
03.2018 - 12.2019

Scheduling/Medical Records Manager

Central Florida Pulmonary Group
05.2004 - 12.2017

Front End Supervisor

Sam’s Club
01.2002 - 01.2004

High School Diploma -

Eastland Christian

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