Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Daniel Joseph

Meridian,ID

Summary

Customer-focused and technically adept Enterprise Support Engineer III with 4 years of experience in wireless networking, SD-WAN, and cellular technologies. Proven ability to engage with technical stakeholders, support complex pre-sales and post-sales solutions, and drive successful customer outcomes. Adept in IP networking, cloud-based management, and advanced troubleshooting.


Overview

6
6
years of professional experience
1
1
Certification

Work History

Enterprise Support Engineer 3

Cradlepoint
09.2021 - Current
  • Provide Tier 3 technical support for enterprise cellular routers, SD-WAN, and remote connectivity solutions to a global customer base.
  • Collaborate with sales and partner teams on technical enablement, solution validation, and troubleshooting across diverse customer environments.
  • Conduct technical deep dives, test lab reproductions, and advanced packet captures to identify root causes of customer-reported issues.
  • Deliver expert guidance on deployment best practices, and advanced configurations involving security protocols, routing, and VPNs.
  • Act as a technical liaison between customers and product/engineering teams, influencing roadmap decisions through field insight.
  • Maintain a strong understanding of Cradlepoint's NetCloud Manager platform, SIM management, and cloud-based orchestration.
  • Recognized for mentoring new team members and leading knowledge-sharing initiatives across support and solutions teams.

Crew Member

RMD Management
07.2019 - 03.2020
  • Collaborated with team members to complete orders.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Operated cash register to ring up final bill and process various forms of payment.
  • Took orders, prepared meals, and collected payments.

Education

High School Diploma -

Capital High School
Boise, ID
05-2021

CCNA -

Dennis Technical Education Center
Boise, ID
05-2021

Skills

  • Cellular Networking (4G LTE, 5G, Private LTE, SIM Management)
  • Wireless Routers & Gateways (Cradlepoint experience)
  • IP Networking: TCP/IP, OSPF, BGP, IPsec, SD-WAN, Firewall Policies
  • Advanced Network Troubleshooting
  • Remote Management, SaaS, and Cloud-Native Solutions
  • Linux & Windows Environments Bash & Python Scripting
  • REST APIs
  • Containerization with Docker
  • Customer Engagement Technical Presentations & POCs
  • Cross-Functional Collaboration Partner & Carrier Enablement

Certification

  • Cisco Certified Network Associate (re-cert pending)
  • https://www.credly.com/badges/b8930ae0-5d5c-4c38-86e9-46ca23887a81/public_url June 2021



  • Scientific Computing with Python FreeCodeCamp
  • https://www.freecodecamp.org/certification/DanielJosephJr/scientific-computing-with-python-v7 April 2022


  • Linux+ CompTIA
  • https://www.credly.com/badges/a0c93d11-fb97-4131-8743-15b5f2287c70/public_url July 2023


  • Cradlepoint Certified Developer


  • Cradlepoint Certified Network Expert

Timeline

Enterprise Support Engineer 3

Cradlepoint
09.2021 - Current

Crew Member

RMD Management
07.2019 - 03.2020

High School Diploma -

Capital High School

CCNA -

Dennis Technical Education Center

Similar Profiles

CREATE PROFILE