Daniel Joseph Leon
Queens Village
Summary
Conscientious and organized ASAK Supervisor with 4 years' experience in directing field operations and performing vehicle & equipment inspections in Aviation, Security, and Customer Service environments. While monitoring flights such as weather conditions, maintenance, and airport operations as a dispatcher. Eager to continue to apply coordination skills in Dispatch Supervisor role to showcase expertise in real-time status updates, load management, team supervision, crisis & emergency reporting and paperwork & recordkeeping.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Ramp/Bag Room Agent/Flight Dispatcher
ASAK Solutions Frontier Airlines
Jamaica
05.2024 - Current
- Load bags for flights: LAS, LAX, DFW, ATL, MCO, MIA, TPA, SJU, ORD, DEN.
- Offload/Upload flights.
- Communication in chat when bags are out of the bag room or the last bag is received.
- Making sure each bag is passed through security before loading.
- Experience with belt loaders.
- Security inspection performed for the first flight of the day.
- Managed luggage handling and ensured timely delivery to aircraft.
- Coordinated with flight crews to ensure smooth operational flow.
- Provided customer service support, addressing inquiries and resolving issues.
- Trained new staff on operational procedures and customer service standards.
- Monitored flight schedules and communicated updates to passengers efficiently.
- Provided customer service to clients through phone and email communication.
- Responded promptly to customer inquiries and complaints in a professional manner.
- Delivered excellent service via inbound and outbound calling efforts, meeting established minimum targets.
Field Project Supervisor
ASAK Solutions
Jamaica
05.2023 - Current
- Monitor agents adherence to uniform standards, ensuring 100% compliance with company presentation policy.
- DR1 certified - driving to all locations.
- File detailed reports on on-compliance & emergency incidents, maintaining rapid management response.
- Maximize fleet safety & readiness by thoroughly inspecting vehicles weekly, resulting in full compliance with operational standards and company policies.
Education
Pre- Pharmacy -
Mount Mercy University
Cedar Rapids, IASkills
- Customer service
- Project Management
- Communication skills
- Time management
- Computer literacy
- Bilingual
- Leadership
- Problem Resolution
- Business Operations
- Computer Skills
- Reporting
- Compliance reporting
- Team supervision
- Staff training
- Problem solving
- Effective communication
- Route planning
- Scheduling expertise
- Route navigation
- Multitasking and organization
- Flight coordination
- Vehicle inspection
- Dispatching procedures
- Call handling
Certification
- Aircraft Marshalling and Wing Walking
- Ramp Familiarization & Security
- Hazard Communication
- Safety Management System -S.M.S-
- Dangerous Goods (ORIGINAL)
- NYC Sexual Harassment Video
- Sensitive Security Information
- Ground Equipment Positioning
- Sensitive Security Information (R&S)
- Tow Tractor & Belt-loader
- DG 0C Collecting Safety Data
- DG 0E Transporting Cargo and Baggage
- DG 0B Managing Cargo and Pre-loading
- DG 0A Dangerous Good Basics
- DG 0D Accepting Passenger and Crew Baggage
- Certification - Wing Walking
- G.P.U
- Certification - Belt Loader
- Certification - GSE Guide Person
- AIR STARTER
Languages
- English
- Spanish
Timeline
Ramp/Bag Room Agent/Flight Dispatcher
ASAK Solutions Frontier Airlines
05.2024 - Current
Field Project Supervisor
ASAK Solutions
05.2023 - Current
Pre- Pharmacy -
Mount Mercy University