Daniel Jost
san tan valley,Arizona
Summary
Adept at driving operational excellence and fostering team growth, I leveraged my expertise in budgeting and financial analysis at Affiliated Property Management to enhance efficiency and tenant satisfaction. My strong relationship-building skills and proficiency in Microsoft Office have consistently contributed to achieving and surpassing company goals, with a notable increase in tenant retention rates.
Professional manager with strong background in overseeing club operations and enhancing member satisfaction. Adept at leading teams, driving strategic initiatives, and optimizing resources to achieve key objectives. Renowned for adaptability, problem-solving skills, and fostering collaborative environment. Skilled in financial management, event planning, and staff development.
Diligent professional with proven track record in overseeing club operations, enhancing member experiences, and maintaining high standards of service. Successfully implemented membership growth strategies, leading to improved retention and satisfaction. Demonstrated strong leadership and operational management skills, alongside effective problem-solving and team collaboration.
Passionate manager possesses excellent organizational skills and delivering exceptional customer service. Uses strong leadership qualities to make decisions quickly and confidently. Practiced in preparing staff work schedules and assigning specific duties. Knowledgeable manager with solid history of managing teams and driving operational success. Skilled in implementing strategic initiatives that enhance productivity and efficiency. Demonstrated ability in problem-solving and decision-making.
Overview
22
22
years of professional experience
Work History
Senior Propert Manager
Affiliated Property Management
02.2019 - 04.2022
- Maintained building systems by working with maintenance services and supervised repairs.
- Stayed abreast of industry trends and best practices through participation in professional organizations and continuing education opportunities.
- Managed budgetary planning and financial reporting for multiple properties, maintaining fiscal responsibility.
- Streamlined property management processes for improved efficiency and cost savings.
- Maintained meticulous records of all property transactions, including leases, renewals, and terminations.
- Cultivated a professional atmosphere within managed properties by enforcing lease terms consistently among all tenants.
- Assisted in the acquisition process for new properties, conducting thorough due diligence investigations before purchase recommendations were made.
- Investigated and resolved any tenant complaints.
- Completed regular performance evaluations of on-site staff members, identifying areas for growth or improvement as needed.
- Increased tenant satisfaction by promptly addressing maintenance issues and concerns.
- Oversaw a team of on-site staff members, providing support and guidance in daily operations and customer service initiatives.
- Collected and maintained careful records of rental payments and payment dates.
- Implemented and enforced policies and procedures to maintain properties to highest standards.
- Communicated effectively with owners, residents, and on-site associates.
- Delivered emergency 24-hour on-call service for tenants on building issues.
- Responded to Common Area Maintenance (CAM) inquiries.
- Kept properties in compliance with local, state, and federal regulations.
- Prepared property annual budget, scheduled expenditures, and collected monthly rent from tenants.
Clinic General Manager
Massage Envy
07.2016 - 01.2020
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
- Developed and implemented strategies to increase sales and profitability.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Drove the successful execution of numerous large-scale events/promotions while closely managing costs/budgetary constraints associated with event planning/management activities.
- Implemented robust inventory management systems to optimize stock levels and minimize waste/costs associated with excess product storage.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Fostered culture of continuous improvement, introducing regular review sessions that boosted team performance and morale.
- Led team to exceed sales targets, implementing motivational incentives and comprehensive training programs.
- Boosted employee retention by developing comprehensive benefits package and fostering positive work environment.
Club General Manager
Mountainside Fitness Centers
04.2013 - 06.2016
- Implemented financial controls to effectively manage budgets, minimize expenses, and maximize return on investment.
- Managed staff recruitment, training, and performance evaluations to ensure a high-performing team.
- Analyzed member feedback to identify areas of improvement and implement changes accordingly.
- Developed strong relationships with members, fostering a sense of community and loyalty to the club.
- Oversaw facility maintenance for optimal safety, organization, and cleanliness standards.
- Coordinated staff schedules to optimize resource allocation while maintaining exceptional service levels.
- Promoted a safe environment through regular safety audits, addressing potential hazards before incidents occurred.
- Streamlined daily operations for improved efficiency, reducing costs and increasing overall profitability.
- Increased staff performance and engagement via motivational leadership.
- Recruited, hired, and trained to develop high-performing staff.
- Conducted regular evaluations of staff to drive quality service and customer satisfaction.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Enhanced club membership by implementing targeted marketing strategies and exceptional customer service.
- Fostered a supportive work environment that encouraged teamwork, open communication, and shared responsibility among staff members.
- Raised club traffic and brand reach with innovative online promotions.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Managed budgets effectively to ensure financial stability while maintaining high-quality offerings for club members.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Collaborated with other departments to ensure consistent delivery of high-quality services across all aspects of the club''s operations.
- Launched successful membership drives that resulted in significant growth in new member acquisition.
- Skilled at working independently and collaboratively in a team environment.
- Worked effectively in fast-paced environments.
Club General Manager
24 Hour Fitness
06.2000 - 06.2013
- Implemented financial controls to effectively manage budgets, minimize expenses, and maximize return on investment.
- Managed staff recruitment, training, and performance evaluations to ensure a high-performing team.
- Developed strong relationships with members, fostering a sense of community and loyalty to the club.
- Oversaw facility maintenance for optimal safety, organization, and cleanliness standards.
- Facilitated excellent customer service practices resulting in an increase of positive reviews from satisfied members.
- Increased club revenue by devising effective marketing strategies and promoting club events and offerings.
- Promoted a safe environment through regular safety audits, addressing potential hazards before incidents occurred.
- Increased staff performance and engagement via motivational leadership.
- Recruited, hired, and trained to develop high-performing staff.
- Prepared monthly reports and budgets to track revenue and expenses.
- Conducted regular evaluations of staff to drive quality service and customer satisfaction.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Cultivated positive relationships with local businesses to create mutually beneficial opportunities for collaboration.
- Evaluated employee performance regularly, providing constructive feedback and coaching for continuous improvement opportunities.
- Fostered a supportive work environment that encouraged teamwork, open communication, and shared responsibility among staff members.
- Planned, organized, and coordinated special events and celebrations.
- Developed promotional campaigns to attract new customers and increase brand awareness.
- Developed a strong team of employees through effective recruitment, hiring, and ongoing professional development programs.
- Maintained accurate records, reporting systems, and financial documentation to ensure transparency and smooth business operations.
- Raised club traffic and brand reach with innovative online promotions.
- Streamlined operations for increased efficiency through staff training and process improvements.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Optimized member satisfaction by conducting regular surveys and incorporating feedback into policy updates.
- Worked with marketing teams to create marketing and promotional content for social media.
- Maintained an up-to-date knowledge of trends and developments in hospitality industry to improve service.
- Launched successful membership drives that resulted in significant growth in new member acquisition.
- Collaborated with department heads to coordinate special events and tournaments, ensuring memorable experiences for participants.
- Self-motivated, with a strong sense of personal responsibility.
Education
High School Diploma -
Johansen Highschool
Modesto, CAGeneral Studies
Modesto Junior College
Modesto, CASkills
- Property Inspections
- Rent collection
- Excellent scheduling abilities
- Budgeting and Financial Analysis
- Sales
- Financial Reporting
- Employee Motivation and Guidance
- Staff Management
- Clear Communication
- Decision-Making
- Critical Thinking
- Data Entry
- Staff Coordination
- Crisis Management
Timeline
Senior Propert Manager
Affiliated Property Management
02.2019 - 04.2022
Clinic General Manager
Massage Envy
07.2016 - 01.2020
Club General Manager
Mountainside Fitness Centers
04.2013 - 06.2016
Club General Manager
24 Hour Fitness
06.2000 - 06.2013
High School Diploma -
Johansen Highschool
General Studies
Modesto Junior College
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