Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Motor Transport Operator (88M)
California Army National Guard
San Jose , CA
07.2023 - Current
Kept accurate records of hours worked, miles driven, fuel purchases, maintenance checks.
Delivered goods to customer sites in a timely manner while following all applicable traffic laws.
Adhered to strict deadlines while ensuring all shipments were delivered intact and on time.
Assisted in loading and unloading cargo from truck at customer sites using proper techniques and equipment.
Communicated with dispatch regarding any changes in route due to unexpected delays or detours.
Inspected vehicles for mechanical items and safety issues before each trip.
Conducted daily vehicle checklists; reported any problems or damage immediately.
Repaired, replaced or adjusted defective parts using hand tools and power tools as needed.
Complied with DOT regulations regarding maximum driving times per day and week.
74D Chemical Operations Specialist
California Army National Guard
San Jose, CA
10.2011 - 07.2023
Advised other units in the proper handling and disposal of hazardous waste.
Identified areas requiring additional training or resources for improved safety practices.
Monitored air quality levels at all times during field exercises involving hazardous materials.
Ensured that all personnel were properly equipped with protective gear before entering contaminated zones.
Trained personnel in the safe operation of chemical weapons systems.
Provided technical advice to commanders on the use and storage of hazardous materials.
Developed plans for responding to potential chemical or biological threats in a timely manner.
Maintained records of all chemicals used, stored, and transported on base.
Assistant Program Manager
Surefox Inc.
San Jose , CA
01.2022 - 06.2024
Provided guidance and support to staff members responsible for carrying out specific tasks associated with the program.
Developed training materials for new staff members on how to utilize various tools used in managing the program.
Coordinated and monitored program performance, quality and services.
Participated in planning sessions to develop strategies for achieving desired outcomes from the program.
Ensured compliance with applicable laws, regulations, policies, and procedures governing the program's operations.
Assisted in developing and implementing program policies and procedures.
Developed and maintained relationships with key stakeholders to ensure successful implementation of the program.
Coordinated the collection of data to measure progress towards program outcomes.
Managed day-to-day operations of the program including budgeting, scheduling, staffing.
Prepared reports, presentations, and other documents related to program activities.
Facilitated meetings between team members, stakeholders, and other parties involved in the program's development or implementation.
Processed invoices related to program activities.
Evaluated program performance using key performance indicators (KPIs).
Operations Manager
SIS Inc.
San Jose , CA
01.2018 - 01.2024
Managed scheduling, training and inventory control.
Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
Addressed customer concerns with suitable solutions.
Built strong operational teams to meet process and production demands.
Identified areas of deficiency and performed root-cause analysis to solve problems.
Recruited, hired and trained crew members on application of projects, customer relations, and customer service.
Implemented policies and standard operating procedures and managed quality, customer service and logistics.
Motivated and evaluated personnel for performance improvement and goal achievement.
Improved morale and management communication by creating employee recognition and rewards practices.
Tracked and replenished inventory to maintain par levels.
Connected with clients and developed strategies to achieve sales and customer service goals.
Presented performance and productivity reports to supervisors.
Produced SOPs to document workplace procedures and optimize productivity through standardization.
Measured and reviewed performance via KPIs and metrics.
Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
Watch Commander
SIS Inc
Cupertino, CA
11.2015 - 01.2018
Responded to major incidents reported to department, assuming role of chief for emergency situations.
Investigated incidents involving criminal activity or misconduct by staff members.
Evaluated employee performance reviews according to departmental standards prior to submission for approval by senior management.
Ensured that all reports were completed accurately and submitted on time.
Assisted in preparing weekly schedules for assigned personnel based on workload demands.
Provided direction to subordinate officers in responding to emergency situations, including public disturbances and natural disasters.
Performed administrative tasks such as filing incident reports, completing payroll paperwork, and maintaining records of arrests made during each shift.
Shift Supervisor
SIS Inc.
Cupertino , CA
01.2010 - 11.2015
Resolved customer complaints and reported issues to senior management.
Assisted upper management with daily operations to meet standards of service and quality.
Collaborated with team members to improve performance and implement training updates.
Patrolled work areas to inspect operations, identify concerns, and implement corrective actions.
Reinforced rules to promote superior employee performance.
Monitored security and enforced loss prevention strategies during shift.
Assessed operations and adjusted scheduling to maximize productivity.
Communicated clearly with employees regarding job duties, expectations, and policies.
Investigated accidents or incidents occurring during shift hours.
Provided on-the-job training to new staff members.
Education
High School Diploma -
Pacific Grove High School
Pacific Grove, CA
05-2010
Skills
Truck loading
Defensive Driving
Vehicle Maintenance
Equipment Troubleshooting
Hazardous Material Handling
Decontamination procedures
Scheduling expertise
Project Documentation
Budget Administration
Program Development
Operations Management
Policy and procedure improvements
Task Delegation
Customer service experience
Time management abilities
Fluent in Spanish
Expense Reporting
Microsoft Excel, Project, and Word
Google Drive
Keynote, and Numbers Software Proficiency
Certification
California Guard Card – San Jose, California
CBRN Specialist School – Fort Leonard Wood, Missouri
FEMA Chemical Defense Training Facility – Fort Leonard Wood, Missouri
FEMA HAZMAT Tech – Anniston, Alabama
FEMA Emergency Chemical Responder – Anniston, Alabama