Summary
Overview
Work History
Education
Skills
Websites
Certification
Timeline
Generic

Daniel Kabala

Greensboro,NC

Summary

Seeking employment opportunity in IT industry to enhance professional growth and education.

Highly skilled in managing network and computer systems, with proven background in troubleshooting, software installation, and maintaining IT infrastructure. Known for strong problem-solving capabilities and ability to optimize system performance for enhanced operational efficiency. Demonstrated success in implementing security measures to protect data and network access. Made significant improvements in system reliability and user satisfaction through strategic planning and effective communication.

Technologically-savvy professional with proven customer service, time management, and multitasking abilities. Attentive to customer needs and ready to break down technical problems to develop effective solutions.

Talented Support Engineer adept at applying abilities, drive, and technical skills to deliver positive impact. Proactive and hardworking team player with focused mentality and rigorous approach.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Server Support Engineer

Worldwide Tech Services
Raleigh, NC
10.2020 - Current
  • Providing customer break fix support for designated equipment
  • Accepting and delivery of all service calls assigned
  • Responsible for control and return of assets and inventory
  • Performs basic and moderately complex troubleshooting and repair activities, typically associated in an end-user environment, including but not limited to PC's, desktops, laptops, tablets, Servers and printers
  • Responds to change management requests including installing new PC equipment, providing end-user desk side support and other related activities
  • Perform all assigned desk-side support activities

Interpreter

Bilingual Connection LLC
Garner, NC
06.2019 - Current
  • Proficiency with medical terminology
  • Excellent communication skills

Maintenance and Firewatch

Liberty Group
Raleigh, NC
10.2018 - Current
  • Resolve maintenance issues in A/C, electrical, plumbing and appliance repair
  • Maintain snow removal, cleaning, and maintenance of grounds, including common areas
  • Provide residents with outstanding customer service
  • Check smoke alarms & replace batteries as necessary
  • Replace switch plates and air conditioning filters

Remote and Field Engineer

IT Practice, Inc
Raleigh, NC
06.2019 - 03.2020
  • Company Overview: IT Support for Dental, Medical & Small Business Office
  • Provide technical support on-site and by remote desktop assistance
  • Provide support for Computers, Servers, Printers, Scanners and Phones
  • Replacing faulty hardware: RAM, PSUs, and hard drives
  • Manage email accounts within the mail server
  • IT Support for Dental, Medical & Small Business Office

Press Brake Operator

Accu-Fab, Inc.
Raleigh, NC
12.2018 - 07.2019
  • Setting up and programming machine to bend part for customer specifications
  • Check parts using calipers and angles
  • Calculating flat layouts
  • Reading blueprints

Machine Operator

OPW Fueling Containment Systems
Smithfield, NC
07.2016 - 09.2018
  • Operating on different machines such as Gerber, Trench, Foam, FL 90 and FL 10

Molder and trainer

Cooper Standard
Goldsboro, NC
06.2014 - 12.2015
  • Making Vehicle windshields, Doors, and other parts for the vehicle

I.T field technician level 1

Vodacom
Kinshasa, DRC
02.2009 - 10.2012
  • Installing and supporting a variety of proprietary and industry specific software packages and peripherals
  • Selling and configuring cell phones

Education

B.S - Computer Science

East Carolina University
Greenville, NC
01.2022

A.S - Networking technology and Computer Information Technology

Wayne Community College
Goldsboro, NC
01.2017

Skills

  • LAN/WAN
  • Installation and Configuration
  • Troubleshooting
  • Technical support
  • Windows 98
  • Windows Me
  • Windows XP
  • Windows 2000
  • Windows 2003 Server
  • Windows 2008 Server
  • Linux Server
  • Active directory management
  • NTFS security
  • Disk quota management
  • IIS Server
  • DHCP Server
  • DNS Server
  • Proxy Server
  • IP addressing
  • Subnetting
  • Routing concepts
  • Leadership
  • Teamwork
  • Customer service
  • Remote desktop support
  • Data center operations
  • Hardware diagnostics

Certification

  • CCNA Certificate
  • Software Application
  • Routing and Switching
  • Microsoft Word
  • Lenovo Warranty Service Certification
  • Dell Certification

Timeline

Server Support Engineer

Worldwide Tech Services
10.2020 - Current

Interpreter

Bilingual Connection LLC
06.2019 - Current

Remote and Field Engineer

IT Practice, Inc
06.2019 - 03.2020

Press Brake Operator

Accu-Fab, Inc.
12.2018 - 07.2019

Maintenance and Firewatch

Liberty Group
10.2018 - Current

Machine Operator

OPW Fueling Containment Systems
07.2016 - 09.2018

Molder and trainer

Cooper Standard
06.2014 - 12.2015

I.T field technician level 1

Vodacom
02.2009 - 10.2012

B.S - Computer Science

East Carolina University

A.S - Networking technology and Computer Information Technology

Wayne Community College

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Daniel Kabala