Daniel Kaferly
Westfield,IN
Summary
Versatile professional and hands-on leader motivates, coaches and trains employees to drive progress toward project and company milestones.
I am extremely eager but also very humble in the work place, knowing both leaders above me and team members on my crew have strong ideas. I implemented new safety standards along with the Kaizen Cycle at ThyssenKrupp. I also introduced a variation of the same cycle at Texas Roadhouse to increase productivity.
While working with Hittle I introduced a new training and safety program to help increase productivity among crews by making sure each team member had the proper training and safety etiquette before they started in the field.
At PRG I raised a bottom 3k store to the top 25 in the company by implementing inventory planning, food cost techniques and a detailed attention to operations and guest satisfaction.
Self taught plenty of technical and IT knowledge, I have been building computers for almost 4 years along with seeking personal education on basic IT tasks like troubleshooting, Powerpoint, Excel, Word, Google docs. etc.
I pride myself on my analytical thinking and problem solving skills and seek constructive criticism so I can continue to better myself everyday.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Store Manager
Panda Express
Indianapolis, IN
11.2022 - 07.2024
- Managed daily banking activities such as deposits and withdrawals ranging into multiple thousands.
- Organized promotional events such as job fairs, warehouse meets, school faculty and sports teams catering, company catering sales pitch and even a few weddings to increase product awareness.
- Identified opportunities for cost savings through waste reduction initiatives to keep food cost below national restaurant averages.
- Recruited, trained and supervised new employees along with work with seasoned team members to get them the promotions they were seeking.
- Implemented efficient systems for tracking stock movement.
- Created weekly work schedules for store personnel.
- Developed strategies to maximize sales and profitability, raising my store to the top 25 PRG scores in the company, and the highest in the region.
- Resolved customer complaints in a timely manner which led to our customer satisfaction score being one of the top in the region.
- Monitored inventory levels and placed orders to restock shelves.
- Prepared monthly reports on sales figures, expenses, profits and have detailed experience in P&L sheets.
- Maintained accurate records of employee performance reviews.
Project Manager/Crew Leader
JJB Scapes
Douglasville, GA
09.2021 - 11.2022
- Managed multiple employees in various job tasks throughout phases of project completion.
- Monitored task completion to meet company standards for performance.
- Material sourcing
- Speaking with clients and giving estimates
- Observed safety protocols and manufacturer's instructions when using heavy machinery and equipment.
Crew Lead
Hittle Landscape
Westfield, IN
06.2021 - 10.2021
- Resolved issues among crew members by addressing problems immediately and mediating disagreements.
- Drove team success by completing assigned task quickly and accurately.
- Upheld high standards of productivity and quality in operations.
- Observed safety precautions and practices when using heavy machinery and equipment.
- Identified unacceptable work or materials and independently corrected problems to keep operations on-target.
- Managed multiple employees in various job tasks throughout phases of project completion.
- Monitored task completion to meet company standards for performance.
- Delegated daily tasks to team members to optimize group productivity.
- Monitored employee productivity and provided constructive feedback and coaching.
- Developed and implemented strategies to enhance team performance, improve processes and boost results.
Carpenter Apprentice
Remodel America
Westfield, IN
12.2020 - 05.2021
- Followed OSHA and corporate safety regulations and procedures.
- Helped with movement of materials and equipment to different job sites.
- Assisted master carpenters with installations for residential and commercial customers.
- Uncovered product defects and addressed with job foreman.
- Used band, circular, jig, reciprocating, chop and compound miter saws.
- Promoted team safety by keeping work areas free of hazards.
Laborer
Indiana Kitchen Company
Nobelsville, IN
07.2020 - 05.2021
- Performed repetitive assembly tasks with hand and power tools and automated equipment.
- Met company and OSHA safety guidelines for work site operations to minimize worker risk.
- Collaborated with team members to complete assigned tasks and meet tight deadlines.
- Reported safety violations to supervisor to reduce risks and accidents.
- Loaded and unloaded daily material shipments, keeping products organized and secure to prevent damage and optimize handling.
- Monitored team member work and assisted with accomplishing objectives.
- Coordinated communication between equipment operators via two-way radios and hand signals.
- Logged inventory of materials to maintain access to supplies.
Kitchen Manager
Texas Roadhouse
Carmel, IN
08.2018 - 09.2020
- Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations.
- Maximized team performance by training new employees on proper food handling, guest expectations and restaurant protocols.
- Worked with vendors to establish strong relationships and maintain proper inventory supplies.
- Developed and implemented strategies to enhance team performance, improve processes and boost results.
- Interviewed, hired and supervised back of house staff to clean tables, remove dishes, take food to tables and assist servers and bartenders.
- Assisted restaurant owners with pricing by providing ingredient costs and portioning information.
- Guided trainees to boost safety and inventory waste management to meet pre-established business thresholds for operation.
- Estimated potential worker issues to produce detailed resource documentation.
- Maintained high standards of food quality and safety by enforcing clear handling and preparation policies.
- Contributed to successful shift management by helping with inventory and food ordering as well as team scheduling and work assignments.
- Led, trained and developed culinary team members to meet and exceed restaurant standards.
- Measured business levels and forecasted trends to better align supplies and employee scheduling for optimum coverage.
Team Lead
ThyssenKrupp Industrial Solutions
Lafayette, IN
06.2017 - 07.2018
- Delegated daily tasks to team members to optimize group productivity.
- Monitored team progress and enforced deadlines.
- Fostered positive employee relationships through communication, training and development coaching.
- Counted inventory, resolved discrepancies and completed paperwork to keep system accurate and current.
- Integrated process improvements to increase overall workflow.
- Organized and prioritized incoming work orders and optimized team workflows and resources to handle dynamic demands.
- Developed and implemented policies, procedures and process improvement initiatives to improve retention rates and increase customer satisfaction.
- Kept work flowing smoothly in and out of department by working closely with shipping, warehouse and other personnel to coordinate movements.
- Rotated through series of different stations based on team needs.
- Offered constructive criticism regarding quality assurance on team phone calls.
- Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.
Education
High School Diploma -
Indiana University Kokomo
Kokomo, INSkills
- P&L and other spreadsheet knowledge
- Inventory restocking
- Line Efficiency
- Machine Operations
- Team Contributions
- Company standards
- Workplace Efficiency
- Materials handling
- Standard operating procedures understanding
- Safety behaviors expertise
- Hand tool operations
- Organizational skills
- Analytical
- Friendly, positive attitude
- Training & Development
- Computer skills
- POS Systems
- Promotional planning
- Operational budgeting
- Employee Training
- Team Development
- Project Management
- Talent Recruitment
- Risk Management
- Shift Scheduling
- Revenue Generation
Accomplishments
- Consistently maintained high customer satisfaction ratings.
- Promoted from Lead inspector to Team lead, in less than 6 weeks.
- Implementation of safety protocols and training for my team members along with other teams members.
- Led a class of 34 students in both JROTC and currently in ROTC
- Decreased ticket time at Texas Roadhouse from 16 minutes to 11 minutes, making our store the second fastest in rotation while also decreasing re-cooks or order mistakes
- Created a training program for new employees at Hittle to make sure each team member had the proper training before stepping into the field to increase productivity and decrease job time.
- Made the largest performance based bonus in the Great Lakes Region at PRG by lowering food cost and increasing customer satisfaction.
- Working with my team and direct management to increase guest satisfaction rates to one of the highest in the region
- Successfully manage and raise a bottom ranking store to the top 25 in the company based on the PRG and KPI ranking system.
- Implement food cost procedures to ensure food cost reached and stayed below the national average for restaurants.
references
• Wei Xu, Area Coach of Operations - 317-922-7666
• Alyssa Issar, Direct supervisor - 260-704-2333
- Miriam Leonie, Direct subordinate\shift lead - 786-424-2065
• Captain William Wilkerson, Senior Naval Science Instructor - 678-494-7863 extension 249
• First Sergeant Lorenzo Cox, Naval Science Instructor - 678-494-7863 extension 249
• Sid Woltering, Corporal, USMC - 404-797-1039
- Justin Beaverson (owner JJB Scapes) - 470-402-0343
Certification
- ServSafe Certified
- BLS Certified (expired)
- EMT Certified (expired)
Timeline
Store Manager
Panda Express
11.2022 - 07.2024
Project Manager/Crew Leader
JJB Scapes
09.2021 - 11.2022
Crew Lead
Hittle Landscape
06.2021 - 10.2021
Carpenter Apprentice
Remodel America
12.2020 - 05.2021
Laborer
Indiana Kitchen Company
07.2020 - 05.2021
Kitchen Manager
Texas Roadhouse
08.2018 - 09.2020
Team Lead
ThyssenKrupp Industrial Solutions
06.2017 - 07.2018
High School Diploma -
Indiana University Kokomo
- ServSafe Certified
- BLS Certified (expired)
- EMT Certified (expired)