Summary
Overview
Work History
Education
Skills
Education
Volunteer Experience
References
Hobbies and Interests
Languages
Timeline
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Daniel Kaplun

Walnut Creek,United States

Summary

I am a second-year Business administration student at Diablo Valley College in Pleasant Hill, California. Job interests are in finance, accounting, and project management. A hardworking student with a grade point average of 3.9.

Overview

4
4
years of professional experience

Work History

Uber Eats Driver

Uber
03.2022 - 03.2024
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Maintained strong relationships with clients through proactive communication and personalized service.
  • Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
  • Increased repeat business through excellent customer service and prompt resolution of any issues or concerns.
  • Contributed to company growth by cross-selling additional products during deliveries, resulting in increased sales revenue.
  • Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.
  • Demonstrated exceptional time management skills in consistently meeting tight deadlines without compromising quality or safety.
  • Maintained accurate delivery records, ensuring all packages were accounted for and delivered to the correct recipients.

Welcome Week Leader

Diablo Valley College
08.2023 - 08.2023
  • Supported new student orientation, easing the transition for incoming freshmen and transfer students.
  • Collaborated with fellow volunteers to create a welcoming environment for prospective students during open house events.
  • Served as a positive role model to incoming students through involvement in leadership development programs.
  • Enhanced student engagement during Welcome Week by creating interactive activities and icebreakers.
  • Facilitated smooth event transitions by coordinating schedules, logistics, and volunteers for seamless execution.

Sales Associate

24 Hour Fitness
02.2023 - 07.2023
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
  • Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
  • Maximized profitability with strategic upselling techniques during one-on-one interactions with clients at the point of purchase.

Barista

Starbucks
12.2021 - 12.2022
  • Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Increased repeat business by providing exceptional customer service and building rapport with patrons.
  • Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
  • Demonstrated expertise in various brewing techniques, ensuring consistent quality across all drinks served.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Consistently met or exceeded daily sales targets, driving revenue growth for the cafe.
  • Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.

Cashier

Boudin Bakery
01.2022 - 06.2022
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Exceeded productivity goals through consistent attention to detail and organization during busy shifts.

Restaurant Busser

Moresis
01.2020 - 01.2021
  • Supported the overall dining experience by setting up tables with appropriate silverware, glassware, and linens.
  • Enhanced customer satisfaction by ensuring tables were cleared and cleaned promptly after guests left.
  • Assisted servers in managing their sections effectively, providing timely water refills and bread service.
  • Maintained a clean and safe dining environment by sweeping floors, wiping down surfaces, and keeping walkways clear of debris.
  • Contributed to smooth restaurant operations by promptly resetting tables for new customers.
  • Collaborated with kitchen staff to ensure dishes were properly sorted and returned to the dishwashing area.
  • Demonstrated strong teamwork by assisting servers with food delivery during peak times when needed.
  • Aided in maintaining a positive atmosphere within the restaurant through friendly interactions with coworkers and guests alike.
  • Increased efficiency in table turnover by quickly clearing dirty dishes and preparing tables for the next guests.
  • Ensured guest satisfaction by addressing any concerns or issues related to table settings or cleanliness efficiently.

Education

Bachelor of Arts - Business Administration

Diablo Valley College
Pleasant Hill, CA
05.2025

Skills

  • Hard Working
  • Efficient
  • On Time
  • Friendly
  • Licensed
  • Outgoing
  • Product Demonstration
  • Campus leader
  • Time management abilities

Education

Diablo Valley College, Business Administration, Biosc-171- B, Bus-109(Intro to Business)- A, Econ 220(Principles of Macro)- A, Math-135 (College Algebra)- A, Business Statistics- A, Public Speaking- A, English 122- A, History of Hip Hop/culture- A, Physical Geology- B, Introduction to Psychology- A, College Tennis- A, Eng 123( Critical thinking: Writing about Lit), History of California, Math 182( Calculus for Business), Drugs Health and Society, BUS-294 (Business Law), BUSAC-186 (Financial Accounting), Math-183( Calculus for Business), BUSAC-187 (Managerial Accounting), Econ-221 (Principles of Microeconomics)

Volunteer Experience

  • Diablo Valley College, Welcome Week Volunteer, 2 months (recurring yearly)
  • Moms Demand Action, Activist and Promoter, 6 months
  • Trinity Homeless Shelter, Homeless Volunteer, 3 months
  • Cambridge Elementary School, Teachers Assistant, 2 months

References

  • Ed Moresi, Manager, 925-765-3672, 6115 Main St, Clayton, CA, 94517
  • Victoria Baula, Manager, 925-408-8374, 1980 Tice Valley Blvd Unit C, Walnut Creek, CA, 94595
  • Rebekah Wright, Manager, 925-935-4375, 12 Broadway Ln Suite 1000, Walnut Creek, CA, 94596

Hobbies and Interests

  • Tennis
  • Cars
  • Drawing
  • Gym
  • Running

Languages

English
Native or Bilingual
German
Limited Working
Russian
Professional Working

Timeline

Welcome Week Leader

Diablo Valley College
08.2023 - 08.2023

Sales Associate

24 Hour Fitness
02.2023 - 07.2023

Uber Eats Driver

Uber
03.2022 - 03.2024

Cashier

Boudin Bakery
01.2022 - 06.2022

Barista

Starbucks
12.2021 - 12.2022

Restaurant Busser

Moresis
01.2020 - 01.2021

Bachelor of Arts - Business Administration

Diablo Valley College

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Daniel Kaplun