Summary
Overview
Work History
Education
Skills
Timeline
Generic

Daniel KEATING

Massapequa

Summary

Dynamic manager with a proven track record at Broadridge Financial Services, excelling in team leadership and customer service. Spearheaded operational improvements, enhancing efficiency and achieving departmental goals. Skilled in decision-making and time management, I fostered professional growth while driving strategic initiatives that elevated service delivery and client satisfaction.

Results-driven management professional with proven ability to lead teams to success. Strong focus on team collaboration, operational efficiency, and achieving measurable outcomes. Adept at strategic planning, process improvement, and fostering culture of accountability and excellence. Known for adaptability and consistently meeting changing organizational needs.

Overview

33
33
years of professional experience

Work History

Manager, Postsale Document Management & Fulfilment

Broadridge Financial Services
07.2008 - 06.2025
  • Led cross-functional teams to optimize operational workflows and enhance overall efficiency.
  • Developed and implemented standard operating procedures to improve consistency across departments.
  • Mentored junior staff, fostering professional growth and enhancing team performance.
  • Analyzed operational processes, identifying areas for improvement and driving strategic initiatives.
  • Coordinated resource allocation to ensure timely project completion and adherence to budgets.
  • Facilitated training sessions focused on process improvements, resulting in increased team productivity.
  • Oversaw project management efforts, ensuring alignment with strategic objectives and timelines.
  • Managed and motivated employees to be productive and engaged in work.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.
  • Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
  • Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.

Supervisor

Broadridge Financial Services
09.2013 - 06.2018
  • Supervised daily operations, ensuring compliance with safety protocols and operational standards.
  • Trained new staff on procedures, fostering a culture of safety and efficiency.
  • Streamlined workflow processes, improving team productivity and reducing downtime.
  • Monitored performance metrics, identifying areas for improvement and implementing corrective actions.
  • Led team meetings to communicate objectives, gather feedback, and enhance collaboration.
  • Implemented training programs that enhanced employee skills and promoted career development.
  • Established quality control measures, ensuring products met organizational standards before distribution.
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.

Senior Analyst

Broadridge Financial Services
10.2009 - 09.2013
  • Analyzed complex data sets to inform strategic business decisions.
  • Developed and implemented process improvements that enhanced operational efficiency.
  • Collaborated with cross-functional teams to drive project success and alignment with business goals.
  • Mentored junior analysts, fostering skill development and knowledge sharing within the team.
  • Facilitated stakeholder meetings to gather requirements and present analytical findings effectively.
  • Mentored junior analysts, fostering professional development while enhancing overall team performance.
  • Collaborated with cross-functional teams to identify areas of improvement, leading to increased operational effectiveness.
  • Improved company efficiency with the development of key performance indicators and tracking metrics.

Business Analyst

Broadridge Financial Services
07.2008 - 10.2009
  • Analyzed business processes to identify inefficiencies and recommend improvements.
  • Collaborated with cross-functional teams to gather and document business requirements.
  • Developed data models and dashboards to visualize key performance indicators.
  • Led stakeholder meetings to prioritize project initiatives and align objectives.
  • Presented findings and recommendations to senior management for enhanced operational strategies.
  • Actively participated in team meetings to share knowledge, exchange ideas, address challenges, and collaborate on potential solutions.
  • Developed high-quality documentation to support training efforts, helping employees fully understand new systems and procedures.
  • Performed gap analysis between existing systems or processes and desired state, identifying areas for improvement or enhancement.
  • Improved business processes by analyzing current practices and recommending optimization strategies.

Supervisor

Verint Systems Inc.
01.2006 - 05.2008
  • Developed scheduling strategies to optimize resource allocation and meet production targets.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
  • Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
  • Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
  • Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.

Manager, Sales Accounting

Computer Associates International
01.2003 - 01.2006
  • Led cross-functional teams to enhance operational efficiency and streamline processes.
  • Developed strategic initiatives that improved service delivery and customer satisfaction.
  • Managed project timelines and resources to ensure on-time completion of key objectives.
  • Implemented training programs for staff, fostering skill development and performance improvement.
  • Spearheaded budget management efforts, optimizing resource allocation across projects.
  • Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
  • Reduced operational costs through comprehensive process improvement initiatives and resource management.

Supervisor, Client Services

Computer Associates International
06.1998 - 01.2003
  • Supervised daily operations, ensuring compliance with regulatory standards and internal policies.
  • Led team in implementing process improvements, enhancing workflow efficiency and accuracy.
  • Mentored staff on industry best practices, fostering a culture of continuous learning and development.
  • Coordinated cross-functional collaboration to streamline communication between departments and improve service delivery.
  • Managed diverse team, promoting inclusive work environment that leveraged individual strengths.
  • Boosted team morale and performance, organizing regular training sessions and motivational meetings.

Client Service Representative

Computer Associates International
04.1994 - 04.1998
  • Provided exceptional customer support, addressing inquiries and resolving issues efficiently.
  • Managed client accounts, ensuring accurate documentation and timely follow-ups.
  • Trained new staff on customer service protocols and company policies.
  • Enhanced client satisfaction through proactive communication and problem-solving strategies.
  • Implemented feedback systems to continuously improve service delivery and client interactions.
  • Developed training materials to enhance team knowledge on product offerings and services.
  • Managed incoming calls, providing prompt and accurate information to clients about products and services.
  • Maintained accurate record-keeping with proactive attention to client information updates.

Imaging Specialist

Computer Associates International
06.1992 - 04.1994
  • Operated advanced imaging equipment to produce high-quality diagnostic images.
  • Collaborated with radiologists to ensure accurate interpretation of imaging results.
  • Developed and implemented protocols for optimizing imaging procedures and workflows.
  • Trained and mentored junior staff on best practices in imaging techniques and safety standards.
  • Assisted in the integration of new imaging technologies to improve departmental efficiency.
  • Prioritized workload effectively in order to meet deadlines while maintaining attention to detail.

Education

Associate of Arts - Liberal Arts And Sciences

SUNY Farmingdale
Farmingdale, NY

Business Management

St Joseph's College
Patchogue, NY

Skills

  • Customer service
  • Team leadership
  • Time management
  • Decision-making

Timeline

Supervisor

Broadridge Financial Services
09.2013 - 06.2018

Senior Analyst

Broadridge Financial Services
10.2009 - 09.2013

Manager, Postsale Document Management & Fulfilment

Broadridge Financial Services
07.2008 - 06.2025

Business Analyst

Broadridge Financial Services
07.2008 - 10.2009

Supervisor

Verint Systems Inc.
01.2006 - 05.2008

Manager, Sales Accounting

Computer Associates International
01.2003 - 01.2006

Supervisor, Client Services

Computer Associates International
06.1998 - 01.2003

Client Service Representative

Computer Associates International
04.1994 - 04.1998

Imaging Specialist

Computer Associates International
06.1992 - 04.1994

Associate of Arts - Liberal Arts And Sciences

SUNY Farmingdale

Business Management

St Joseph's College

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Daniel KEATING