Daniel Keehlisen
Bloomfield Hills ,MI
Summary
Enthusiastic automotive professional, eager to contribute to team success through hard work, attention to detail and excellent organizational skills. A clear understanding of MVP Dealer, Inspections and FCA expectations. Motivated to learn, grow and excel in business and life.
Overview
26
26
years of professional experience
Work History
MVP Dealer - MVP Consumer - Specifying
Concentrix
Farmington Hills, MI
07.2013 - Current
- Responsible for the day-to-day supervision of 30 to 200 call center associates including work and attendance monitoring in accordance with organization policy and applicable legal requirements.
- Effectively coach agents on their performance on a regular basis to ensure performance metrics are achieved.
- Identify performance-related issues, develop an action plan for improvement, implement corrective action, up to and including termination of employment.
- Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’) and financial expectations.
- Communicate expectations to employees and provide timely updates.
- Provide resolution on dealer/consumer issues.
- Cost control through pre-authorization activities for repairs.
- Review and determine component/repair coverage under the contract.
- Analyze customer concerns, cause of failure and dealer recommended correction/diagnosis to ensure proper repairs and related costs.
- Analyze repair costs, including parts and labor cost using industry-standard repair pricing guides, automotive knowledge utilizing in claim entry and case management systems.
Store Manager
Sears Auto
Waterford , MI
03.2008 - 12.2013
- Evaluated suppliers to assess quality, timeliness and compliance of deliveries, maintain tight cost controls and maximize business operational efficiency.
- Devised, deployed and monitored processes to boost long-term business success and increase profit levels.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Created work schedules according to sales volume and number of employees.
Auto Center Employee
Sams Club
Des Planes , IL
02.2002 - 12.2007
- Implemented daily operating procedures to keep store clean, adequately stocked and well-organized.
- Researched issues to obtain appropriate answers to customer inquiries.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Kept orderly and accurate accounting records by monitoring sales documentation.
- Developed and nurtured lasting relationships with clients through dedicated assistance and issue resolution.
- Maximized efficiency by the coordination of changing and rotating of tires.
- Rotated, mounted and balanced tires on cars, trucks and vans.
- Located and fixed tire flats with compounds or physical patches.
- Performed basic machine set up.
- Consistently assumed additional responsibilities and worked extended hours to meet project deadlines.
Tire Center
Costco Wholesale
Alburn Hills , MI
02.1998 - 12.2002
- Maximized efficiency by coordinating the changing and rotating of tires.
- Located and fixed tire flats with compounds or physical patches.
- Rotated, mounted and balanced tires on cars, trucks and vans.
- Received incoming calls and messages and addressed or triaged phone requests.
- Welcomed visitors to the office, communicated thier arrival to the team and managed visit expectations.
- Communicated value and position to sales team and developed tools to support selling process.
- Identified and resolved process issues to encourage smoother procedures, more efficient workflow and overall business growth.
Education
Technical Diploma - Automotive Mechanics
UNIVERSAL TECHNICAL INSTITUTE
Glendale Heights, IL09.2005
Some College (No Degree) - General Studies
Oakland Comunity Collage
Farmingtom Hills Skills
- Call center operations
- Documentation and reporting
- Service recommendations
- Written and oral communication
- Payment processing
- Conflict resolution
- Training development aptitude
- Recordkeeping strengths
- Staff education and training
- Computer proficient
- Complaint resolution
- Professional telephone demeanor
- Multi-line phone talent
- Report preparation
Accomplishments
2015 Mopar ABC excursion winner
10+ times Mopar quarterly lunch winner
Timeline
MVP Dealer - MVP Consumer - Specifying
Concentrix
07.2013 - Current
Store Manager
Sears Auto
03.2008 - 12.2013
Auto Center Employee
Sams Club
02.2002 - 12.2007
Tire Center
Costco Wholesale
02.1998 - 12.2002
Technical Diploma - Automotive Mechanics
UNIVERSAL TECHNICAL INSTITUTE
Some College (No Degree) - General Studies
Oakland Comunity Collage