Daniel Kerchner
Minnetonka,MN
Summary
Proactive technology-inclined professional experienced in providing comprehensive support to users and resolving complex technical issues. Effective at working independently and as a contributing member of a team. Talented in day-to-day product management and financial analysis. Possesses strong troubleshooting capabilities and customer-oriented attitude. Expert in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience.
Overview
23
23
years of professional experience
Work History
Product Specialist
Morrie's Minnetonka Ford
Minnetonka, MN
05.2023 - Current
- Expert product knowledge: Demonstrated deep understanding of Ford's vehicle lineup, features, specifications, and options, enabling effective communication with potential customers.
- Consultative selling: Utilized a customer-centric approach to identify individual needs and preferences, tailoring recommendations to match the right vehicle to each customer's requirements.
- Effective demonstration: Showcased car features and functionalities to customers with clarity and enthusiasm, highlighting the unique selling points of Ford vehicles.
- Test drive management: Proficiently managed test drives, ensuring customers had a memorable and positive experience, while addressing any questions or concerns during the drive.
- Financing expertise: Assisted customers in navigating the financing process, explaining loan options, interest rates, and lease terms to ensure they made informed decisions.
- CRM software utilization: Utilized customer relationship management (CRM) software to track leads, manage follow-ups, and maintain a database of customer preferences, resulting in effective lead management.
- Upselling and add-ons: Successfully promoted additional products and services such as extended warranties, maintenance packages, and accessories, enhancing overall sales revenue.
- Customer service excellence: Ensured a high level of customer satisfaction through prompt and attentive service, building strong customer relationships and fostering customer loyalty.
- Vehicle delivery coordination: Coordinated the smooth and timely delivery of vehicles to customers, ensuring all paperwork and documentation were completed accurately.
- Continuous learning: Proactively engaged in ongoing training and professional development to stay updated on new Ford models, features, and industry best practices.
Market Development Manager
BDS Solutions/Motorola
Minneapolis, MN
07.2022 - 05.2023
- Product Proficiency: Demonstrated comprehensive expertise in Motorola phone products, encompassing current and upcoming models, features, and precise specifications.
- Training and Presentations: Conducted articulate and impactful product demonstrations and training sessions for store personnel, effectively imparting knowledge about the diverse attributes and advantages of Motorola phones.
- Sales Data Analysis: Employed adept analytical skills to scrutinize sales data and trends, identifying key opportunities to optimize sales performance across diverse territories within the state.
- Market Strategy Development: Formulated and executed strategic plans, successfully enhancing market penetration and propelling sales growth for Motorola phones throughout the state.
- Competitor Analysis: Conducted comprehensive competitor analyses, discerning competitors' strengths and weaknesses, and leveraging these insights to strategically position Motorola phones in the market.
- Retail Partnering: Pioneered efforts to establish and cultivate strong partnerships with prospective retail outlets, effectively expanding the presence of the Motorola brand.
- Relationship Building: Cultivated and nurtured positive and lasting relationships with store proprietors, managers, and personnel, fostering an environment of brand loyalty and product advocacy.
- Event Management: Successfully orchestrated and managed promotional events, product launches, and marketing campaigns to amplify brand visibility and augment sales performance.
- Reporting and Presentation: Prepared and delivered regular, insightful reports and presentations to the management team, offering valuable sales performance metrics, market intelligence, and actionable improvement strategies.
- CRM Utilization: Leveraged sophisticated Customer Relationship Management (CRM) tools to efficiently manage and track interactions with store contacts and leads, optimizing customer engagement and retention.
- Continually maintained and improved company's reputation and positive image in markets served
Mobile Department Lead
MarketSource
Minneapolis, MN
01.2022 - 09.2022
- Customer-Oriented Sales and Consultation: Skillfully assisted customers in identifying their ideal mobile phone, tailoring recommendations to meet their unique requirements and preferences.
- Upselling and Product Enhancement: Proficiently promoted protection packages and accessories to optimize customer's mobile experience, ensuring device longevity and functionality.
- Technical Troubleshooting and Issue Resolution: Employed expertise in resolving technical problems with mobile products and devices, delivering swift and effective solutions.
- Customization and Personalization: Adapted device settings to suit individual needs, maximizing user satisfaction and device usability.
- User Education and Training: Conducted personalized coaching sessions to educate customers on effectively utilizing their newly purchased mobile devices.
- Leadership and Team Development: Demonstrated leadership by training and mentoring new team members, cultivating a skilled and motivated workforce.
- Talent Acquisition and Recruitment: Conducted interviews to identify and onboard top talent for the mobile department, contributing to a high-performing team.
- Mobile Technology Trends and Updates: Stayed up-to-date with the latest mobile technology advancements to provide informed product recommendations and technical support.
- Operating System Proficiency: Exhibited familiarity with various mobile operating systems (iOS, Android, etc.), adeptly navigating and troubleshooting within them.
- Mobile Carrier and Activation Expertise: Possessed comprehensive knowledge of mobile network carriers, plans, and activation procedures, guiding customers through the decision-making process.
Tech Consultant
Target
Lino Lakes, MN
04.2020 - 01.2022
- Proficient in stock management: Effectively maintained and organized inventory to ensure accurate tracking and availability of products.
- Inventory documentation: Expertly recorded and updated inventory data, ensuring precise stock levels and efficient replenishment processes.
- Product location expertise: Utilized in-depth knowledge of store layout and product categorization to assist customers in locating specific items quickly and efficiently.
- Planogram implementation: Skillfully executed planograms to optimize product placement, resulting in improved store aesthetics and increased sales.
- Point of Sale (POS) system proficiency: Utilized POS systems to process transactions efficiently and accurately, ensuring a seamless checkout experience for customers.
- Team collaboration: Worked collaboratively with store colleagues to achieve common goals, contributing to a positive work environment and enhancing overall store performance.
Assistant Store Manager
GameStop
Lino Lakes, MN
10.2014 - 12.2019
- Inventory Management Proficiency: Efficient oversight of receiving, organization, and stock control to optimize inventory levels and facilitate timely replenishment.
- Store Operations Excellence: Skilled execution of store opening and closing procedures, ensuring seamless and secure daily operations.
- Financial Transaction Expertise: Demonstrated adeptness in handling cash and credit card transactions, adhering to store policies and regulatory requirements.
- Cash Management Accuracy: Meticulous register and safe reconciliations, maintaining strict precision and accountability.
- Secure Deposit Handling: Expert management of deposit processes, guaranteeing prompt and secure fund transfers to financial institutions.
- Talent Recruitment and Training: Demonstrated acumen in identifying and nurturing talent through effective recruitment, interviewing, and training practices, fostering a motivated and high-performing store team.
- Efficient Inventory Control: Application of sound inventory control practices, implementing efficient stocktaking procedures to monitor product flow and minimize discrepancies.
- Point-of-Sale (POS) System Proficiency: Proficient utilization of POS systems and related software to process transactions efficiently and maintain accurate sales records.
- Data-Driven Decision Making: Skillful analysis of sales and inventory reports to derive valuable insights, informing strategic restocking, pricing, and merchandising decisions.
- Simultaneous Time Management Expertise: Successfully balanced responsibilities as a Subway Shift Lead for 2 years while excelling in Assistant Store Manager duties, showcasing exceptional time management and organizational skills.
Shift Lead
Subway
Brooklyn Park, MN
10.2014 - 05.2016
- Store Operations Management: Proficiently overseeing store opening and closing procedures for seamless daily operations.
- Financial Transactions Handling: Accurately and efficiently managing cash and credit card payments with utmost integrity.
- Custom Sandwich Crafting: Demonstrating exceptional skill in preparing sandwiches tailored to customer preferences.
- Large Order Management: Efficiently fulfilling and coordinating sizeable orders during peak periods and special occasions.
- Ingredient Preparation and Organization: Skillfully prepping and organizing ingredients to optimize workflow and minimize waste.
- Delivery Receiving and Inventory: Expertly handling deliveries and maintaining precise inventory control.
- Food Safety and Sanitation: Ensuring strict adherence to food safety and hygiene standards for a clean work environment.
- Team Training and Supervision: Effectively training and supervising team members to foster a productive work atmosphere.
- Customer Conflict Resolution: Resolving customer concerns and complaints with a courteous and professional approach.
- Multitasking and Prioritization: Demonstrating adeptness in managing multiple tasks with attention to detail and efficiency.
- Point-of-Sale (POS) Proficiency: Utilizing POS systems and software for accurate order processing and sales tracking.
Master Control Operator
KCWY 13
Casper, WY
02.2007 - 09.2014
- Performed quality control duties for on air content during newscasts.
- Monitored channels for compliance with federal regulations and strict company rules.
- Ran commercials during newscasts, sports programs and network shows.
- Identified equipment issues and implemented troubleshooting techniques for resolution.
- Adjusted controls on station console to regulate transmission fidelity, contrast, and brightness.
- Troubleshot issues with broadcast systems to resolve problems quickly to minimize downtime.
- Kept signal strong, clear, and reliable with continuous monitoring and optimization of broadcast equipment.
- Coordinated with engineers and producers to ensure effective operation of broadcast systems.
- Evaluated program schedules and prepared programs to assess transmission readiness and identify any signal issues.
- Completed emergency fixes as stopgap until maintenance teams could conduct advanced repairs.
- Selected sources from which programming would be received or through which programming would be transmitted.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Shift Lead
Taco Bell
Casper, WY
10.2012 - 06.2013
- Inventory Management: Proficiently handling inventory operations, ensuring accurate receipt, and storage of supplies to maintain optimal stock levels.
- Store Operations: Demonstrated exceptional leadership skills, overseeing store opening and closing procedures, ensuring a consistent and organized environment.
- Financial Transactions: Exercising strong financial acumen, handling cash and credit card transactions, and maintaining register accuracy.
- Safe Handling and Accountability: Expertly managing the store safe and conducting precise register counts to ensure secure funds management.
- Financial Documentation: Efficiently processing deposits and maintaining accurate financial documentation according to company protocols.
- Team Development: Actively participating in recruitment and training to foster a supportive and productive team culture.
- Customer Service: Exhibiting a customer-centric approach in taking orders and achieving high levels of customer satisfaction.
- Conflict Resolution: Effectively addressing and resolving customer complaints with tact and diplomacy.
- Store Cleanliness: Maintaining a high standard of cleanliness and sanitation in compliance with health and safety regulations.
- Inventory Optimization: Skillfully managing inventory to minimize waste, spoilage, and discrepancies for cost-effectiveness and efficiency.
Crew Member
Burger King
Casper, WY
11.2000 - 01.2007
- Assisted other team members to achieve goals.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Packaged menu items into bags or trays and placed drink orders into carriers.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Escalated problems or complaints to relevant supervisor or manager for resolution.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Worked front counter, drive-thru and other areas.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Operated cash register to ring up final bill and process various forms of payment.
- Prepared products following restaurant, health, and safety standards and procedures.
- Accurately operated cash register to process customer payments.
- Brewed coffee and tea and changed out drink station syrups.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Assisted other team members to achieve goals
Education
High School Diploma -
Homeschooled
Casper, WYSkills
- P>Product demonstrations
- P>Outstanding interpersonal skills
- P>Sales expertise
- P>High technical skills
- P>Product and service sales
- P>Customer service expert
- P>Technical issues analysis
- P>Staff education and training
Timeline
Product Specialist
Morrie's Minnetonka Ford
05.2023 - Current
Market Development Manager
BDS Solutions/Motorola
07.2022 - 05.2023
Mobile Department Lead
MarketSource
01.2022 - 09.2022
Tech Consultant
Target
04.2020 - 01.2022
Assistant Store Manager
GameStop
10.2014 - 12.2019
Shift Lead
Subway
10.2014 - 05.2016
Shift Lead
Taco Bell
10.2012 - 06.2013
Master Control Operator
KCWY 13
02.2007 - 09.2014
Crew Member
Burger King
11.2000 - 01.2007
High School Diploma -
Homeschooled
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