Daniel Kerr
Bridgeport,CT
Summary
Highly motivated and results-oriented recent graduate with a Bachelor's degree in Integrated Marketing & Communications, proudly originating from Jamaica and elevating the standard of hospitality through a refined blend of expertise and passion, I bring a wealth of experience as a Tour Consultant and Butler Administrator to the role of Coordinator for Guest Relations. With a proven track record of orchestrating elaborate itineraries and seamlessly managing butler services, I am adept at curating unforgettable experiences for discerning guests. My adept communication skills, coupled with an unwavering commitment to detail, empower me to navigate guest concerns with finesse and grace, ensuring their utmost satisfaction.
Overview
8
8
years of professional experience
Work History
Butler Administrator
Sandals Ocho Rios
Ocho Rios , Jamaica
08.2018 - 12.2018
- Collaborated with other departments within the organization to ensure smooth functioning of operations.
- Helped patrons find entertainment and sporting events, making reservations and enhancing customer experience.
- Maintained smooth operations by correctly assigning rooms and coordinating guest check-ins and check-outs.
- Provided support with day-to-day operational issues related to guest services.
Tour Guide/Travel Consultant
Konoko Falls and Park
07.2015 - 03.2023
- Provided exceptional customer service, ensuring memorable experiences for tourists by tailoring itineraries to their preferences.
- Built strong relationships with clients and local vendors, fostering trust and collaboration.
- Navigated unexpected challenges, such as changes in weather or logistics, adapting itineraries and solving problems to ensure a positive experience for tourists.
Education
Bachelor of Arts - Integrated Marketing And Communications
University of The West Indies (Mona)
Kingston, Jamaica Skills
Client Relations: Proficient in client relations, I excel in active listening, problem-solving, and negotiation, while demonstrating empathy, adaptability, and meticulous attention to detail, fostering lasting relationships built on trust and mutual respect
Sales and Communication Skills: Effective communication, presentation, and CRM proficiency
Analytic and Data Skills: Able to interpret date, identify patterns and extract actionable insight
Digital Marketing Knowledge: Sound knowledge of the Digital Marketing landscape and an ability to anticipate shifts in the market
Negotiations and Closing: Effective at negotiating to secure favorable deals and finding common ground for mutual benefit
Tech Savvy: Proficient in leveraging technology tools and understanding software platforms while staying up to date with industry innovations
Team Collaboration: Collaborative approach for cross functional teamwork to enhance overall client experience
Problem Solving: Addressing unique challenges and finding innovative solutions for challenges in the sales process
Time Management: Ensures priorities are addressed and deadlines are met
Relationship Development: Strong ability to build and nurture client relationships for long term partnerships and client satisfaction
Timeline
Butler Administrator
Sandals Ocho Rios
08.2018 - 12.2018
Tour Guide/Travel Consultant
Konoko Falls and Park
07.2015 - 03.2023
Bachelor of Arts - Integrated Marketing And Communications
University of The West Indies (Mona)
Similar Profiles
Remo GreeneRemo Greene
Sous Chef at Sandals Montego BaySous Chef at Sandals Montego Bay
Bodine WhitmoreBodine Whitmore
Ocho Rios High School Canteen at Ocho Rios High SchoolOcho Rios High School Canteen at Ocho Rios High School
KS KERRY-DENE MORRISKS KERRY-DENE MORRIS
M.I.C.E Manager at Riu Hotels M.I, Riu Ocho RiosM.I.C.E Manager at Riu Hotels M.I, Riu Ocho Rios