Summary
Overview
Work History
Education
Skills
Timeline
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Daniel Kessler Jr

North Ridgeville,OH

Summary

Versatile and results-oriented professional with extensive experience as an Independent Contractor and Coach at Walmart, adept in workload management and staff development. Excelled in fostering supportive environments, ensuring safety compliance, and enhancing operational efficiency. Proven track record in improving customer engagement and streamlining retail operations, demonstrating a unique blend of strategic and interpersonal skills.

Overview

19
19
years of professional experience

Work History

Independent Contractor

Myself
North Ridgeville, Ohio
03.2024 - Current
  • Researched industry trends to ensure competitive pricing structures were maintained.
  • Delivered high level of customer service and support by answering questions and returning phone calls quickly.
  • Maintained positive working relationship with fellow staff and management.
  • Set specific goals for projects to measure progress and evaluate end results.

Coach

Walmart
Macedonia, Ohio
08.2022 - 03.2024
  • Provided guidance to associates in order to help them develop their skills and achieve desired goals.
  • Mentored team members in order to build confidence and foster a supportive environment.
  • Established appropriate disciplinary actions when necessary according to established policies.
  • Assisted in the development of operational strategies to ensure efficient and productive operations.
  • Ensured compliance with safety regulations and company policies.
  • Monitored employee attendance records, timekeeping, and payroll information.

Customer Service Representative

Giant Eagle
North Ridgeville, Ohio
08.2005 - 05.2014
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Teach and Train new associates on processes within the company.
  • Handled front end and cash office procedures.
  • Assisted customers in locating products within the store.
  • Resolved discrepancies between physical count of cash and register balance.
  • Performed opening and closing procedures according to established guidelines.
  • Trained new employees on proper cash handling techniques and policies.
  • Reconciled all sales at end of shift to ensure accuracy of funds received from customers.
  • Utilized Point-of-Sale system for accurate processing of orders, returns and exchanges.
  • Organized work area to maintain cleanliness and safety standards.
  • Handled customer transactions with accuracy and efficiency.

Education

High School Diploma -

North Ridgeville High School
North Ridgeville, OH
06-2006

Some College (No Degree) -

Notre Dame College
Cleveland, OH

Skills

  • Quoting and estimating
  • Deadline Adherence
  • Workload Management
  • Schedule Management
  • Safety Compliance
  • Register operation
  • Shipment Receiving
  • Cash Handling Accuracy
  • Stock replenishment
  • Point of sale systems
  • Customer Engagement
  • Store operations
  • Staff Development
  • Employee Scheduling
  • Staff Training and Development
  • Process and procedure development
  • Replenishment oversight
  • Retail Operations

Timeline

Independent Contractor

Myself
03.2024 - Current

Coach

Walmart
08.2022 - 03.2024

Customer Service Representative

Giant Eagle
08.2005 - 05.2014

High School Diploma -

North Ridgeville High School

Some College (No Degree) -

Notre Dame College

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Daniel Kessler Jr