Daniel Kilburg
Elburn,IL
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
25
25
years of professional experience
Work History
Customer Service Specialist
Mcgrath Honda - St. Charles
01.2019 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Vacation Rental Property Manager
Self-employed
05.1998 - 01.2019
- Administered operations to handle needs of more than 100 tenants across 10 property units.
- Communicated effectively with owners, residents, and on-site associates.
- Collected and maintained careful records of rental payments and payment dates.
- Conducted regular inspections of both interior and exterior of properties for damage.
Education
Bachelor of Science - Finance
University of Illinois At Chicago
Chicago, IL05.1998
Skills
- Good Communication Skills
- Fee Collection
- E-Commerce Strategy
- Effective Written and Verbal Communication
- Telephone Etiquette
- High-Volume Call Environments
Timeline
Customer Service Specialist
Mcgrath Honda - St. Charles
01.2019 - Current
Vacation Rental Property Manager
Self-employed
05.1998 - 01.2019
Bachelor of Science - Finance
University of Illinois At Chicago
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