Lead Operation Specialist with 5+ years of experience organizing reports, monitoring facilities, and maintaining the utmost confidentiality.
Overview
5
5
years of professional experience
Work History
Lead Operation Specialist
JPMorgan Chase
06.2017 - 11.2022
Provided reporting for quarterly forecast analysis of influx of customers to accurately distribute employees to increase accuracy and reduce discrepancies.
Maintained an overall safe work environment by passing yearly audits to reduce safety risks.
Assisted in organizing and overseeing assignments, planning, and coordinating updated resources.
Developed and updated tracking spreadsheets using Excel to constantly monitor all banking operations.
Maintained customer satisfaction of 90% and higher every year.
Drafts daily proofs and reconciliations that are compliant with corporate accounting and control policies