Daniel Kingsley
West Henrietta,NY
Summary
Dynamic professional with extensive experience in retail and customer service, notably at Greater Rochester Habitat for Humanity - ReStore. Excelled in enhancing store operations and customer engagement through effective teamwork, collaboration, and POS systems proficiency. Proven track record in improving performance metrics and fostering client relationships, underpinned by a commitment to continuous learning and innovation in product development.
Overview
17
17
years of professional experience
Work History
Senior Retail Associate
Greater Rochester Habitat for Humabity - ReStore
Henrietta, New York
09.2021 - 04.2024
- Collaborated with team members to achieve store goals, resulting in higher overall performance metrics.
- Assisted customers with product selection based on their needs, preferences, or budget constraints.
- Maintained open lines of communication with supervisors regarding concerns or suggestions for improvement within store operations.
- Assisted in driving sales growth through effective merchandising strategies and product knowledge.
- Operated cash register efficiently while maintaining accuracy in transactions processed.
- Increased sales with staff by 2 fold over first year of employment.
Front of House Manager
Faircaft Brauhaus
Fairport, New York
06.2020 - 05.2021
- Hired and developed staff for new restaurant and beer and wine bar.
- Performed cash handling activities and secured nightly bank deposits.
- Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
- Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
- Developed and maintained relationships with vendors and other business partners to establish trust and build rapport.
- Addressed guest concerns and resolved all issues to guests' satisfaction.
Retail Supervisor / Assistant Brewer
Genesee Brewing - Brewhouse
Rochester, NY
02.2016 - 06.2020
- Enhanced store appearance with regular maintenance, cleaning, and organization of merchandise areas.
- Supported inventory management tasks including ordering stock items and conducting physical inventory counts ensuring proper stock levels.
- Coordinated merchandising displays, signage and sales enablement.
- Trained and oriented associates to maximize team performance.
- Assist Head Brewer with production, maintaining cleanliness, and developing new product.
- Brewed Ale and Lager beers in facility producing in excess of 500 barrels per year.
Technical Support Consultant /Product Development
Insite Software
Rush, NY
07.2007 - 12.2015
- Collaborated with cross-functional teams to develop innovative solutions for complex technical problems.
- Provided expert consultation to clients, recommending appropriate products and services based on their needs.
- Established strong relationships with clients, fostering trust and loyalty through exceptional communication skills and professionalism.
- Participated actively in continuous learning opportunities to maintain proficiency in relevant technologies and methodologies.
- Developed user-friendly guides and resources, simplifying complex information for non-technical users.
- Contributed to successful launches of new products by thoroughly testing features and providing insightful feedback for improvements.
Education
Associate of Science - Packaging Science
Monroe Community College
Rochester, NY 05.2001 -
Skills
Store operations
Customer Engagement
Scheduling Coordination
Store maintenance
Brand representation
POS systems proficiency
Employee Scheduling
Teamwork and Collaboration
Customer Service
Loss prevention strategies
Cash Handling
Stock replenishment
Affiliations
Leadership Team Member Rush United Methodist Church 2011 - 2018, 2022 to Present
Staff Parish Relations Committee RUMC 2022 - Present
Co-Organizer RUMC Turkey Dinner 2023 - Present
Rochester Numismatic Association Member
Timeline
Senior Retail Associate
Greater Rochester Habitat for Humabity - ReStore
09.2021 - 04.2024
Front of House Manager
Faircaft Brauhaus
06.2020 - 05.2021
Retail Supervisor / Assistant Brewer
Genesee Brewing - Brewhouse
02.2016 - 06.2020
Technical Support Consultant /Product Development
Insite Software
07.2007 - 12.2015
Associate of Science - Packaging Science
Monroe Community College
05.2001 -
Similar Profiles
Reham AwwadReham Awwad
Aesthetic and Reconstructive Surgeon at RestoreAesthetic and Reconstructive Surgeon at Restore
Mandy GrahamMandy Graham
Owner/Speech and Language Pathologist at RESTOReOwner/Speech and Language Pathologist at RESTORe
Madyson RiveraMadyson Rivera
Agent at RestoreAgent at Restore