Daniel Kissoon
Long Island,NY
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Health Benefit Advisor
United Health Group
03.2023 - Current
- Respond to and resolve on the first call, customer service inquires and issues by identifying the topic and type of assistance the caller needs such as benefits, eligibility and claims, financial spending accounts and correspondence
- Educate customers about the fundamentals and benefits of consumer-driven health care, guiding them on topics such as selecting the best benefit plan options, maximizing the value of their health plan benefits and choosing a quality care provider
- Assist customers in navigating myuhc.com and other UnitedHealth Group websites while encouraging and guiding them towards becoming self-sufficient in using these tools
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Psychiatric Technician
Jamaica Hospital Medical Center
04.2015 - 06.2022
- Effectively managed daily charting for each patient.
- Handled various patient-oriented duties, including vital sign monitoring, medication administration and patient behavior assessments.
- Cultivated relationships with patients, discussing ways to help improve overall health while alleviating self-harm practices.
- Documented patient intake and dietary requirements and aided with feeding and monitoring.
- Obtained patient vital signs and reported results to staff nurse or physician to identify changes from prior measurements.
- Responded to patient alarms and needs-assessment requests to identify course of treatment.
- Supported healthy patient skin with bedside baths, wound care and integrity checks.
- Transported patients to other areas of hospital in wheelchairs and gurneys for tests, treatments and therapies.
- Performed minor housekeeping tasks to keep patient areas clean and sanitized.
- Collected biological specimens and packaged for laboratory transport to complete diagnostic tests.
- Delivered outstanding patient care based on physical, psychological, educational and related criteria.
Registered Nurse Student
Queens
03.2011 - 04.2015
- Recorded patients' medical history, vital statistics and test results in medical records.
- Completed 1200 hours of clinical work in the field of nursing.
- Delivered high-quality and compassionate treatment to indigent and low-income patient community.
- Provided palliative care in outpatient settings ranging from assessment to development and implementation of care plans.
- Perform head to toe assessments.
- Administered IV Therapy.
- Took and recorded patients' temperature, pulse and blood pressure.
- Performed all tasks with a patient-centered focus while seeking opportunities for improvement of processes and treatments.
- Utilized strong assessment skills to determine necessary patient care.
- Coordinated with doctors and registered nurses to develop care plans for patients.
- Interviewed patients to obtain medical information and measure their vital signs, weight and height.
- Tested glucose and administered injections.
- Administered continuous and 12-lead electrocardiogram monitoring.
- Skillful and precise in performing venipunctures and capillary punctures; collecting, preparing and storing blood samples; and verifying medical records.
Customer Service Representative
Persaud's Medical Clinic
06.2006 - 08.2008
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Entered insurance, demographics and health history into patient database.
- Checked patients in and out for appointments and collected co-payments.
- Called patients to confirm scheduled appointments and obtain additional details.
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
- Processed patient payments and scanned identification and insurance cards.
- Protected patients by observing strict HIPAA guidelines.
- Photocopied insurance cards, documented details and verified patient coverage for upcoming procedures or appointments.
- Answered multi-line phone system and directed callers to requested personnel and departments.
- Took messages from patients and promptly relayed to appropriate staff.
- Greeted each patient pleasantly and offered desk sheet for easy sign-in.
Education
Associate of Science - Nursing
St Paul School of Nursing
Queens, NY06.2013
High School Diploma -
Jamaica High School
Jamaica, NY06.2007
Skills
- First Aid/CPR
- Critical thinking
- Team building
- Working collaboratively
- Multitasking
- Conflict resolution
- Organizational skills
- Training & Development
- Microsoft Office
- Computer skills
- Analytical
- Friendly, positive attitude
- Communication
- Flexible
Certification
- BLS
- PATIENT CARE CERTIFICATION
Timeline
Health Benefit Advisor
United Health Group
03.2023 - Current
Psychiatric Technician
Jamaica Hospital Medical Center
04.2015 - 06.2022
Registered Nurse Student
Queens
03.2011 - 04.2015
Customer Service Representative
Persaud's Medical Clinic
06.2006 - 08.2008
Associate of Science - Nursing
St Paul School of Nursing
High School Diploma -
Jamaica High School