Daniel Klinger
Westfield,NJ
Summary
Results-driven retail management professional determined to exceed company sales goals. Successful at leveraging financial and marketing education to make smart purchasing and merchandising decisions. Forward-thinking in addressing and resolving concerns, optimizing policies and engaging with customers to promote loyalty and drive sales.
Overview
8
8
years of professional experience
Work History
Senior Certified Pharmacy Technician
Walgreens
08.2015 - 06.2017
- Resolved non-routine issues like third-party billing, computer system, and customer service issues.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
- Supervised 6 pharmacy technicians and coordinated day-to-day assignments.
Assistant Store Manager
Walgreens
06.2017 - 01.2018
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Created and maintained safe and secure work environments for employees.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Analyzed customer feedback and implemented strategies to improve customer experience.
- Trained new employees on proper protocols and customer service standards.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Trained and guided team members to maintain high productivity and performance metrics.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
Retail Store Manager
Walgreens
01.2018 - Current
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Optimized store displays and appearance via strategic merchandising.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Managed store organization, maintenance, and purchasing functions.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Mentored team members to enhance professional development and accountability in workplace.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
Education
M.D. - Medicine (Pre-Medicine)
School of Medicine Juan N. Corpas
Colombia11.2019
Skills
- Strong Multitasking Skills
- Quality Assurance
- Effective Working Relationships
- Corrective Actions
- Constructive Feedback
- Staff Management
- Customer Service
- Scheduling Knowledge
- Budget Administration
- Visual Merchandising
- Business Leadership
- Problem-Solving Strengths
Accomplishments
Community service award - Champion of champions 2017
- Managed a tier 4 store that exceeded company expectations in every category during the last 2 years.
- Increased front end sales by 13%.
- Increase pharmacy script count by 10%.
Languages
Spanish
Native or Bilingual
Italian
Limited Working
Timeline
Retail Store Manager
Walgreens
01.2018 - Current
Assistant Store Manager
Walgreens
06.2017 - 01.2018
Senior Certified Pharmacy Technician
Walgreens
08.2015 - 06.2017
M.D. - Medicine (Pre-Medicine)
School of Medicine Juan N. Corpas