Ross Klotz
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level commerical HVAC position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
6
6
years of professional experience
Work History
Account Manager
Down South Exteriors
15010 Crosby-Lynchburg Rd, Unit 112
06.2023 - Current
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Oversaw construction of roofing systems while roofing crews built the roof.
- Established clear communication channels between clients and internal teams, ensuring seamless project execution.
- Recommended brand products to customers to encourage repeat purchases and foster customer loyalty.
- Improved overall team productivity by implementing best practices in organization and time management.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Hired sub-contractors to do works on windows, gutters, and anything else that was damaged besides the roofing system.
- Negotiated contract terms with clients, securing favorable agreements for both parties.
Bartender
TopGolf
21401 Gulf Fwy, Webster, Tx 77598
05.2021 - 05.2023
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Kept bar presentable and well-stocked to meet customer needs.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
HVAC Technician
Aggreko
3732 Magnolia Pkwy, Pearland, Tx 77584
08.2018 - 08.2021
- Performed troubleshooting on HVAC systems to determine root cause of issues.
- Repaired and replaced motors, bearings and belts.
- Worked overtime, holidays and weekends to accommodate company needs.
- Performed comprehensive preventative maintenance on various types of HVAC equipment, prolonging their lifespan.
- Investigated major malfunctions and breakdowns of heating and air-conditioning systems and used troubleshooting to determine causes.
- Filled out detailed work orders for each job completed.
- Traveled to job sites for both scheduled and emergency appointments.
- Troubleshot complex HVAC problems, identifying root causes and implementing effective solutions.
- Utilized diagnostic equipment effectively in order to identify malfunctioning components within HVAC systems accurately.
- Inspected and tested refrigeration systems, safety devices and controls to determine proper functionality.
- Read blueprints, wiring diagrams, piping schemes and engineering specifications to diagnose and repair units.
- Monitored building environmental conditions.
- Customized ductwork designs for optimal airflow distribution while maintaining energy-efficient operation standards within client spaces.
- Evaluated status of refrigeration liquids for safety and compliance purposes.
- Replaced bearings, pump seals and packing.
- Consulted with project management during group installations.
- Maintained and repaired industrial chillers weighing up to 1000 tons.
- Repaired and replaced faulty motors, blowers, switches and compressor units.
- Troubleshot and diagnosed issues with HVAC and refrigeration units.
- Worked in strict compliance with applicable OSHA regulations and safety requirements.
- Used technical skills, tools, and techniques like soldering to repair parts.
- Installed HVAC system expansions, discharge valves, air ducts, dampers, and stokers.
Tire Technician
Discount Tire
2832 YMCA Dr, Pearland, Tx 77581
06.2018 - 07.2018
- Rotated, mounted and balanced tires on cars, trucks, and vans.
- Replaced and repaired tires using best practices for safe vehicle maintenance.
- Dismounted, mounted, and repaired tires according to manufacturer specifications.
- Improved customer satisfaction by providing timely and accurate tire services.
- Operated machines safely and correctly, including tire changers and wheel balancers.
- Boosted productivity, performing tire repairs and replacements in a fast-paced environment.
- Inflated tires to prescribed PSI per load requirements to optimize tire safety.
- Disposed of old tires correctly, meeting safety and environmental requirements.
Education
No Degree - Diesel Mechanics
San Jacinto College District
Pasadena, TX08.2019
Skills
- Account Management
- Customer Service
- Teamwork and Collaboration
- Client Relations
- Goal-Oriented
- Networking skills
- New account creation
- Sales Reporting
Timeline
Account Manager
Down South Exteriors
06.2023 - Current
Bartender
TopGolf
05.2021 - 05.2023
HVAC Technician
Aggreko
08.2018 - 08.2021
Tire Technician
Discount Tire
06.2018 - 07.2018
No Degree - Diesel Mechanics
San Jacinto College District