Summary
Overview
Work History
Education
Skills
Timeline
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Ross Klotz

Summary

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level commerical HVAC position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

6
6
years of professional experience

Work History

Account Manager

Down South Exteriors
06.2023 - Current
  • Increased client satisfaction by building strong relationships and addressing their needs promptly.
  • Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
  • Oversaw construction of roofing systems while roofing crews built the roof.
  • Established clear communication channels between clients and internal teams, ensuring seamless project execution.
  • Recommended brand products to customers to encourage repeat purchases and foster customer loyalty.
  • Improved overall team productivity by implementing best practices in organization and time management.
  • Met with customers to discuss and ascertain needs, tailor solutions and close deals.
  • Hired sub-contractors to do works on windows, gutters, and anything else that was damaged besides the roofing system.
  • Negotiated contract terms with clients, securing favorable agreements for both parties.

Bartender

TopGolf
05.2021 - 05.2023
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.

HVAC Technician

Aggreko
08.2018 - 08.2021
  • Performed troubleshooting on HVAC systems to determine root cause of issues.
  • Repaired and replaced motors, bearings and belts.
  • Worked overtime, holidays and weekends to accommodate company needs.
  • Performed comprehensive preventative maintenance on various types of HVAC equipment, prolonging their lifespan.
  • Investigated major malfunctions and breakdowns of heating and air-conditioning systems and used troubleshooting to determine causes.
  • Filled out detailed work orders for each job completed.
  • Traveled to job sites for both scheduled and emergency appointments.
  • Troubleshot complex HVAC problems, identifying root causes and implementing effective solutions.
  • Utilized diagnostic equipment effectively in order to identify malfunctioning components within HVAC systems accurately.
  • Inspected and tested refrigeration systems, safety devices and controls to determine proper functionality.
  • Read blueprints, wiring diagrams, piping schemes and engineering specifications to diagnose and repair units.
  • Monitored building environmental conditions.
  • Customized ductwork designs for optimal airflow distribution while maintaining energy-efficient operation standards within client spaces.
  • Evaluated status of refrigeration liquids for safety and compliance purposes.
  • Replaced bearings, pump seals and packing.
  • Consulted with project management during group installations.
  • Maintained and repaired industrial chillers weighing up to 1000 tons.
  • Repaired and replaced faulty motors, blowers, switches and compressor units.
  • Troubleshot and diagnosed issues with HVAC and refrigeration units.
  • Worked in strict compliance with applicable OSHA regulations and safety requirements.
  • Used technical skills, tools, and techniques like soldering to repair parts.
  • Installed HVAC system expansions, discharge valves, air ducts, dampers, and stokers.

Tire Technician

Discount Tire
06.2018 - 07.2018
  • Rotated, mounted and balanced tires on cars, trucks, and vans.
  • Replaced and repaired tires using best practices for safe vehicle maintenance.
  • Dismounted, mounted, and repaired tires according to manufacturer specifications.
  • Improved customer satisfaction by providing timely and accurate tire services.
  • Operated machines safely and correctly, including tire changers and wheel balancers.
  • Boosted productivity, performing tire repairs and replacements in a fast-paced environment.
  • Inflated tires to prescribed PSI per load requirements to optimize tire safety.
  • Disposed of old tires correctly, meeting safety and environmental requirements.

Education

No Degree - Diesel Mechanics

San Jacinto College District
Pasadena, TX
08.2019

Skills

  • Account Management
  • Customer Service
  • Teamwork and Collaboration
  • Client Relations
  • Goal-Oriented
  • Networking skills
  • New account creation
  • Sales Reporting

Timeline

Account Manager

Down South Exteriors
06.2023 - Current

Bartender

TopGolf
05.2021 - 05.2023

HVAC Technician

Aggreko
08.2018 - 08.2021

Tire Technician

Discount Tire
06.2018 - 07.2018

No Degree - Diesel Mechanics

San Jacinto College District

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Ross Klotz