DANIEL KOCISZEWSKI
Buffalo
Summary
Insurance professional with background in sales and customer service, specializing in building client relationships, selling in-depth policies consisting of property, auto, jewelry, and identity theft insurance. Results-driven professional providing customers with tailored solutions to meet individual needs and delivering quality service. Agile worker with excellent communication and strong teamwork skills.
Overview
15
15
years of professional experience
Work History
Insurance Sales Agent
GEICO
02.2023 - Current
- Educated clients on insurance products, enabling them to make informed decisions regarding their coverage needs.
- Developed strong relationships with clients through consistent communication and exceptional customer service.
- Contributed to agency success by consistently meeting or exceeding monthly sales targets.
- Generated quotes and proposals for clients to match individual needs.
- Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
- Established credibility and trust with clients through transparent communication about policy options, costs, and benefits.
- Developed sales strategies to increase sales of insurance policies.
- Sold auto, home, identity theft, and other various insurance products to individuals and affinity groups within assigned territory using consultative selling techniques.
- Identified and solicited sales prospects in agency databases.
Manager
Fitness 19 Health Club
01.2017 - 02.2023
- Trained and supervised employees in a variety of different tasks.
- Addressed customer questions and concerns to their satisfaction.
- Increased employee productivity and visiting traffic.
- Conducted a daily accounting of all transactions through internal Excel spreadsheet and QuickBooks.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Managed and motivated employees to be productive and engaged in work.
- Developed and maintained relationships with customers and suppliers through account development.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
Lead Sales Specialist
Fitness 19 Health Club
01.2014 - 01.2017
- Prioritized selling memberships and creating new opportunities to increase revenue.
- Finalized new memberships and conducted cold calls to promote the business.
- Consistently ranked as a top performer among peers due to exceptional sales results and customer feedback.
- Delivered impressive sales presentations to showcase product features, benefits, and value propositions.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Set and achieved company defined sales goals.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
Front Desk Customer Service Representative
Fitness 19 Health Club
01.2012 - 01.2014
- Greeted members upon entrance to facility, ensuring a pleasant first impression.
- Responsible for continuous maintenance of facility with a focus on infection control.
- Independently managed the telephone system and company database.
- Supported sales initiatives by informing potential customers about available promotions or special rates when handling reservation inquiries.
- Handled guest complaints with empathy and understanding, working towards satisfactory resolutions.
- Streamlined check-in and check-out processes, leading to reduced wait times for guests.
- Developed strong rapport with guests, resulting in positive reviews.
Maintenance Worker
Dave's Christmas Store
01.2010 - 01.2011
- Responsible for enhancing customer experience through regular upkeep of premises.
- Tasked with maintaining and repairing the interior and exterior storefront.
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Answered customer questions and provided detailed product information.
- Performed inventory control, such as counting, and stocking merchandise.
- Assisted customers with special requests, enhancing their shopping experience at the store.
- Stocked designated items on shelves, end caps and displays.
- Maintained tidy and clean work areas to promote optimal productivity and safety standards.
- Labeled products, rotated stock and fronted merchandise for appealing display.
Education
High School Diploma -
John F. Kennedy High School
Buffalo, NYAssociate of Science -
Erie Community College
Buffalo, NY01-2015
Bachelor of Science - Health And Wellness
State University of New York At Buffalo
Buffalo, NY01.2018
Skills
- Effective communication
- Technology knowledge
- Demonstrated patience
- Sales strategy development
- Adaptable mindset
- Product knowledge
- Licensed insurance agent
- Contract review and analysis
Timeline
Insurance Sales Agent
GEICO
02.2023 - Current
Manager
Fitness 19 Health Club
01.2017 - 02.2023
Lead Sales Specialist
Fitness 19 Health Club
01.2014 - 01.2017
Front Desk Customer Service Representative
Fitness 19 Health Club
01.2012 - 01.2014
Maintenance Worker
Dave's Christmas Store
01.2010 - 01.2011
High School Diploma -
John F. Kennedy High School
Associate of Science -
Erie Community College
Bachelor of Science - Health And Wellness
State University of New York At Buffalo
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