Summary
Overview
Work History
Education
Skills
Timeline
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Daniel Kolodny

Westfield,NJ

Summary

Dynamic professional with strong talent management and leadership skills. Over 15 years combined experience in sales, training development and process evaluation spanning financial and consumer electronics industries. Highly adaptable and effective in working with cross-functional teams, departments, and hierarchies. Expert in SAP, KRONOS, Workforce, ADP, My Staffing Pro, Paycor, Salesforce, 8x8, ServeNow and Taleo

Overview

17
17
years of professional experience

Work History

Federal Account Manager

MetTel
09.2022 - Current
  • Manage all Day 2 activities for largest Federal Client, Social Security who bills over $3M a month
  • Team leader covering Federal Director when necessary for team escalations, running team meetings and point of contact for peers
  • Trained new hires on wireline technology and MetTel systems, terminology, internal navigation, ticket management and external resources

Manager of Creditor Relations

Strategic Financial Solutions
04.2021 - 06.2022
  • Proud to have managed Team of Negotiators, leading them to successfully achieve monthly goals in excess of 120%
  • First Team to close month under 15% Rejection Rate, which was a company goal, never done before and led a charge of change
  • Created quarterly recognition award, which helped build a new culture and drove down attrition rates to single digits
  • Selected as part of team to work on CRM upgrade to Salesforce including testing and teaching upon completion
  • Built brand new inbound call center team including creation of KPIs and SLAs
  • Based on relationship building, was able to drive average settlement parameters down by 10% with top 5 partners
  • Sought out and closed 6 new scrub partners, expanding reach and streamlining processes

District Sales Trainer

Wireless Vision
09.2016 - 05.2019
  • Supported partner to the New York Metro market through recruitment of employees and knowledge training for levels of front lines employees
  • Onboarded new employees, metric improvement, and payroll
  • Training facilitation live from T-Mobile USA standards and Wireless Vision LLC
  • Organized and led weekly and monthly meetings to build partnerships
  • Successfully surpassed monthly revenue and performance targets in all stores, achieving 0% attrition
  • Transformed front line associates to store leaders by supporting “WVU” next level leader program within selected doors to support internal growth
  • Employee Relations collaborated in the stay interview program
  • Evaluated daily operations to support profitability and maintain healthy labor within stores
  • Guided teams on daily store operations while decreasing inventory variances by following up with teams
  • Keenly analyzed profit and loss (P&L) of each store for individual and cross market performance gaps and opportunities
  • Successfully surpassed monthly revenue and performance targets in all stores, achieving over 20% profitability in 2017
  • Managed business sales, sourcing and closing leads and Account maintenance

Market Manager

Radio Shack
05.2014 - 04.2015
  • Cultivated relationships with support teams and senior leaderships in the region to provide necessary resources to the team
  • Launched, trained, and managed Fix It Here! Program in 38 stores across NY and NJ
  • Collaborated with executives to launch and facilitate ongoing trainings for District Managers, Store Managers and Sales Techs
  • Managed Master Technicians team with goals of increasing performance and building customer base
  • Closed 70% of Business-to-Business deals leading to highest profit attainment
  • Represented RadioShack as Media Relations Events such as: Maker Faire, PEPCOM, NBC News
  • Presented on-going Performance Management meetings with Store Managers
  • Recruit, motivate and manage high performing sales teams
  • Assigned solo trainer for elite wireless program of 10 districts, 177 stores, and 43 premier locations

Sales Supervisor

Sony Electronics
03.2013 - 05.2014
  • Represented full consumer electronics line to national and regional retailers with annual budget of $13.3M
  • Increased growth in market share, run rate and revenue, via business influence
  • Managed sales team, including training, performance management, and sales coaching and mentoring
  • Analyzed sales data and metrics, creating strategic approaches for a constantly evolving environment
  • Updated and reviewed key metrics, training schedules and staff expectations with management

Sales Development Representative

T-Mobile
05.2008 - 08.2012
  • Handled accounts with all national retail partners including Wal-Mart, Target, Costco, BestBuy, Staples, and Sam’s Club
  • Exceed monthly quotas generating over $1.7M in annual revenue
  • Worked with various levels of store management to schedule outreach events to increase sales
  • Managed sales team, including training, performance management, and sales coaching and mentoring
  • Created a strategic approach for a constantly evolving environment analyzing sales data
  • Selected as team member to launch Radio Shack, the largest National Retail partner in company history
  • Facilitated regular training for District Managers, Store Managers, and Sales Associates

Education

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Franklin Covey Trainings

Skills

    Customer retention

    Escalation resolution

    Proactive reporting

Timeline

Federal Account Manager

MetTel
09.2022 - Current

Manager of Creditor Relations

Strategic Financial Solutions
04.2021 - 06.2022

District Sales Trainer

Wireless Vision
09.2016 - 05.2019

Market Manager

Radio Shack
05.2014 - 04.2015

Sales Supervisor

Sony Electronics
03.2013 - 05.2014

Sales Development Representative

T-Mobile
05.2008 - 08.2012

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Franklin Covey Trainings

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Daniel Kolodny