Summary
Overview
Work History
Education
Skills
Timeline
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Daniel Kooi

Mansfield,IL

Summary

High-energy Manager bringing extensive experience in Management settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Results-driven retail management professional determined to exceed company sales goals. Successful at leveraging financial and marketing education to make smart purchasing and merchandising decisions. Forward-thinking in addressing and resolving concerns, optimizing policies and engaging with customers to promote loyalty and drive sales.

Overview

33
33
years of professional experience

Work History

Store Manager

AHW LLC John Deere
08.2018 - Current
    • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
    • Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
    • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
    • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
    • Interacted well with customers to build connections and nurture relationships.
    • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.

Trucking Operations Manager

Wishall Transport
02.2016 - 08.2018
    • Identified and resolved unauthorized, unsafe, or ineffective practices.
    • Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
    • Devised processes to boost long-term business success and increase profit levels.
    • Set, enforced, and optimized internal policies to maintain responsiveness to demands.
    • Developed systems and procedures to improve operational quality and team efficiency.
    • Developed and maintained relationships with external vendors and suppliers.

Field Service Manager

Altorfer
02.2011 - 02.2016
    • Assessed operational needs and equipment availability to develop personnel schedules and assignments.
    • Translated main cable and equipment location blueprints to technicians while declaring system outages and rerouting staff for timely service completion.
    • Reduced time to complete service calls and expertly retained key customers.
    • Spearheaded process improvement initiatives to reduce service costs.
    • Led team of up to 26 service technicians in field activities.

Service Manager

AHW LLC John Deere
07.2003 - 02.2011
    • Met with customers to discuss service needs and develop effective and practical solutions.
    • Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
    • Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
    • Met with customers to discuss service needs and offer available solutions.
    • Hired, trained and supervised team of service staff members to meet business goals.
    • Developed and maintained positive relationships with customers to build rapport and trust.
    • Evaluated employee performance and conveyed constructive feedback to improve skills.
    • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.

Petty Officer First Class

United States Coast Guard
04.1991 - 07.2006
    • Mentored and supervised 30 personnel within unit, providing positive guidance for professional and personal development.
    • Trained over 20 junior officers to develop officers into future leaders.
    • Directed safe and secure operations of over $2.5 Million worth of government property, resulting in no loss of equipment or negative incidents.
    • Directed collection, organization and application of field intelligence and combat data to enhance troop safety and operational success.
    • Integrated intelligence activities into other military operations, plans and programs.
    • Handled administrative requirements, maintained records and submitted operational reports.
    • Coordinated activities of subordinate personnel to support mission success.
    • Led team in developing strategic plans to meet operational objectives.

Education

Master of Arts - Diesel Power Technologies

Parkland College
Champaign, IL
03.2004

Certificate of Completion - Federal Maritime Law Enforcement

Federal Law Enforcement Training School
Glynco, GA
04.2005

High School Diploma -

Rantoul Township High School
Rantoul
04.1990

Skills

  • Inventory Management
  • Product and Service Sales
  • Customer Service
  • Team Leadership
  • Staff Management
  • Culture Development
  • Delegating Work
  • Performance Monitoring and Evaluation
  • Outstanding Communication Skills
  • Operations Management
  • Payroll Management
  • Project Management

Timeline

Store Manager

AHW LLC John Deere
08.2018 - Current

Trucking Operations Manager

Wishall Transport
02.2016 - 08.2018

Field Service Manager

Altorfer
02.2011 - 02.2016

Service Manager

AHW LLC John Deere
07.2003 - 02.2011

Petty Officer First Class

United States Coast Guard
04.1991 - 07.2006

Master of Arts - Diesel Power Technologies

Parkland College

Certificate of Completion - Federal Maritime Law Enforcement

Federal Law Enforcement Training School

High School Diploma -

Rantoul Township High School

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Daniel Kooi