Daniel Koskela
Oregon City,OR
Summary
Hard working and passionate job seeker with strong organizational skills eager to secure the Tool Coordinator position. Dynamic Account Manager with extensive experience in customer service. Highly organized professional establishes relationships with customers. Stays calm under pressure. Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
16
16
years of professional experience
Work History
Account Manager
Endries International Inc.
09.2021 - Current
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Educated clients on new products or services to increase customer engagement with brand.
- Facilitated client satisfaction and renewed customer relations to drive growth.
- Evaluated client needs and developed tailored solutions to increase positive customer ratings.
- Coordinated with internal teams to facilitate prompt delivery of client projects.
- Monitored and analyzed customer feedback to identify opportunities for improvement.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Recorded accurate and efficient records in customer database.
- Quoted prices for new items that meet customer specifications.
- Attended monthly sales meetings and quarterly sales trainings.
Driver
FedEx
01.2017 - 03.2020
- Load and unload incoming trucks, in safe and efficient manner, and stage materials for delivery to storage locations.
- Process delivery paperwork such as packing lists and billing invoices.
- Drive box truck to various locations around Oregon and Washington to pick up and deliver product.
- Adhere to traffic laws to maintain clean driving record.
- Prepare shipments and secure loads.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
- Delivered goods and products to customer on time and in excellent condition.
- Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Coordinated efficient routes to avoid delays and optimize schedules.
- Communicated with customers to provide delivery updates and confirm delivery locations.
- Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
- Obtained signatures from customers upon delivery of goods.
- Followed Hazardous Materials Regulations (HMR) for transporting dangerous materials.
Data Entry Clerk
Andy And Bax Sporting Goods
03.2017 - 12.2017
- Completed data entry tasks with accuracy and efficiency.
- Organized, sorted, and checked input data against original documents.
- Sorted documents and maintained organized filing process.
- Communicated with supervisors and colleagues to process data quickly and resolve discrepancies.
- Use computers for various applications, such as database management or word processing.
- Perform payroll functions, such as maintaining timekeeping information and processing and submitting payroll.
- Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.
- Create, maintain, and enter information into databases.
- Set up and manage paper or electronic filing systems, recording information, updating paperwork, or maintaining documents, such as attendance records, correspondence, or other material.
- Operate office equipment, such as fax machines, copiers, or phone systems and arrange for repairs when equipment malfunctions.
- Maintain scheduling and event calendars.
- Order and dispense supplies.
Retail Sales Associate/Cashier/Customer Service
Andy And Bax Sporting Goods
06.2015 - 12.2017
- Assisted customers by answering questions and fulfilling requests.
- Helped customers complete purchases, locate items, and join reward programs.
- Create persuasive sales presentations using market trends, case studies and Facebook network solutions.
- Developing, managing, supporting and setting direction for store management team, identifying both poor performance and rising talent
- Established network/relationships with top marketing decision makers at Retail industry and media agencies.
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Helped customers by answering questions and locating merchandise.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
- Initiated friendly conversation with customers to determine level of assistance required.
- Monitored sales floor to identify customers in need of assistance and merchandise in need of replenishment.
- Arranged merchandise for display to highlight new styles, attract customers and enhance sales.
- Calculated pricing, applied discounts and collected payment to process transactions.
- Assisted customers by asking open-ended questions to understand needs and suggest suitable merchandise.
- Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit.
- Assessed assigned areas and displays to maintain presentable condition, restocking and reorganizing merchandise as needed.
- Generated brand awareness and positive product impressions to increase sales.
River Navigation Specialist
High Country Expeditions
01.2010 - 12.2015
- Built personal relationships with guests to promote positive experiences.
- Answered questions, pointed out important features and offered further details about special exhibits to educate visitors.
- Utilized effective communication and problem-solving skills to quickly resolve customer issues.
- Established positive relationships with tour members through fun and engaging conversation.
- Provided information on various sites throughout area, relaying little-known stories to provide interest.
- Collaborated with other tour guides to provide comprehensive and enjoyable experience.
- Entertained tour guests with various props and signs for maximum engagement, fun, and lasting memories.
- Looked after physical safety of clients and provided first aid if needed.
- Drove 15 passenger vans, with trailers attached, to transport clients to establishments and tour locations.
- Monitored Vans for wear and scheduled service, repair or maintenance.
- Described tour points of interest to clients and responded to questions.
- Set up camps, and prepared meals for clients.
- Gave advice on sightseeing or places to eat and shop.
- Provided clients with one of most memorable experiences of their life in safe, and yet, exciting manner
Cook, Delivery Driver, Cashier
Eat Pizza Restaurant
01.2010 - 12.2015
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Delivered food to customers around N.W. Portland in timely and safe manner.
- Prepared and cooked daily food items using proper safety precautions.
- Cleaned and organized eating, service, and kitchen areas.
- Performed personnel activities such as supervising and training employees.
- Coordinate assignments of cooking personnel to ensure economical use of food and food preparation time.
Ski Lift Operator
Mt Hoodoo
12.2014 - 03.2015
- Pulled levers to stop, adjust speeds and start lifts.
- Educated visitors and guests in skiing, tubing and lift safety procedures.
- Maintained lift entrance, corral and pit areas by removing excess snow and performing pre-operation inspections.
- Verified best possible conditions for ramps and corrals to facilitate safe, efficient loading and unloading of customers.
- Performed pre-operation inspections and post-operation shutdown procedures.
- Maintained lift mazes, ramps and signs.
- Interpreted forecasted snow conditions to prepare for snow removal.
- Operated ticket scanners to verify proper customer tickets and passes.
- Learned and enforced lift rules, policies and procedures.
- Helped guests get on and off lift.
- Provided assistance to patrons who were entering or exiting ski lifts.
- Monitored safety of patrons who were riding lifts.
- Provided information about facilities, entertainment options, and rules and regulations.
- Monitored activities to ensure adherence to rules and safety procedures, or arrange removal of unruly patrons.
- Maintained clean and orderly workspace.
- Greeted customers with smile and friendly service.
Loader/Unloader, Forklift Operator
NAPA Distribution Center
01.2008 - 12.2010
- Picked, received and loaded orders using forklift or pallet jack and inspected and maintained warehouse machines.
- Lifted and slid packages weighing up to 100 pounds on conveyor belts to transport items.
- Understood and adhered to state and federal regulations controlling warehousing, loading and shipping operations.
- Visually inspected all pallets for deliveries to verify quality and accuracy of shipments.
- Interacted professionally and regularly with customers, operators, supervisors and other personnel and enhanced business success.
- Operated computer programs to load finished products and hand-wrote tickets during computer network downtime.
- Maintained inventory and locations to 100 percent accuracy using computerized warehouse management system.
- Reviewed and followed computerized work orders to determine quantities and types of products to be shipped.
- Orchestrated merchandise flow to selling floor or stock, performed recurring cycle counts and audited targeted inventory.
- Loaded and unloaded pallets quickly and safely, managing work load priorities.
- Followed all safety and security protocols to minimize risk of injury.
- Collaborated with team members to maintain efficient workflow.
Education
Some College (No Degree) - Data Entry/Data Analytics
Clackamas Community College
Oregon City, ORHigh School Diploma -
South Salem High School
Salem, OR06.2005
Skills
- Advanced Excel Spreadsheet Functions
- Data Entry
- Order Processing
Account Management
- Spreadsheet Management
- Order Management
- Compiling Statistics
- Collecting Information
Timeline
Account Manager
Endries International Inc.
09.2021 - Current
Data Entry Clerk
Andy And Bax Sporting Goods
03.2017 - 12.2017
Driver
FedEx
01.2017 - 03.2020
Retail Sales Associate/Cashier/Customer Service
Andy And Bax Sporting Goods
06.2015 - 12.2017
Ski Lift Operator
Mt Hoodoo
12.2014 - 03.2015
River Navigation Specialist
High Country Expeditions
01.2010 - 12.2015
Cook, Delivery Driver, Cashier
Eat Pizza Restaurant
01.2010 - 12.2015
Loader/Unloader, Forklift Operator
NAPA Distribution Center
01.2008 - 12.2010
Some College (No Degree) - Data Entry/Data Analytics
Clackamas Community College
High School Diploma -
South Salem High School
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