Accomplished Production Manager and technical support specialist with more than 25 years of experience providing leadership, technical expertise, and streamlining manufacturing operations. Adept at providing end-user product support, training, and diagnostic evaluations by leveraging advanced technical acumen. Meticulous project planner with an ability to outline timelines, milestones, and coordinate delivery of finished products while providing hands-on support to manufacturing efforts. Well-versed in ERP utilization to plan, prioritize, and secure resources to ensure on-time, on-budget project completion.
Overview
37
37
years of professional experience
Work History
2nd shift Production Supervisor
S and C Electric
Franklin, WI
07.2022 - Current
Supervise and give direction to 15-35 employees manufacturing High voltage switch gear and power grid protection devices.
Strong focus on Safety, Quality, Delivery, along with Team member development to meet goals and customer needs.
Providing hands-on leadership and quality control, training, coaching, and mentoring staff to meet customer and company needs.
Communicate daily production requirements to team members and set goals to achieve them.
Ensure throughout the day that these goals are on track and Identify and implement solutions to address issues, course correcting delays, deficiencies, and disparities.
Analyze and assess operational proficiencies by contributing to continuous process improvement, optimizing efficiency, and upholding quality standards.
Promote safety awareness and housekeeping, and responsible for investigating and reporting on safety incidents.
Provide front-line HR administration, counselling employees, enforcing disciplinary actions, and coordinating time off.
Responsible for maintaining accurate employee time at work records and systems.
Providing recommendations and initiating decisions regarding new hires, promotions, corrective action and terminations.
Identify opportunities for cross training and facilitate training.
Work with team members to provide a clear career path and opportunities for advancement.
2nd shift Warehouse and Remanufacturing Supervisor
Rockwell Automation
Mequon, WI
04.2022 - 07.2022
Supervised and gave direction to 25-35 employees in a fast pace electronic manufacturing facility stressing safety, quality, and productivity.
Facilitate Remanufacturing and Warehousing teams toward the achievement of business and customer objectives.
Plan and coordinate production order transitions and inventory transactions within the Plant between shifts and between manufacturing departments.
Communicate daily production requirements and set targets based upon capacity.
Accountable for safety, quality, customer delivery, and productivity improvement objectives.
Communicate production order status, warehouse daily priorities and results at frequent intervals.
Maintain and enforce safe work practices.
Administer and maintain employee time at work records and systems.
Support Technician | iCOMBAT Division
East West Manufacturing (formerly UEI)
Whitewater, WI
01.1998 - 07.2021
Provide comprehensive end-user support to customers of the iCOMBAT product line utilizing remote hardware/software diagnostics, testing, and troubleshooting to push firmware updates and resolve issues, optimizing uptime and product usability.
Assertively manage a ticket queue of approximately 30 requests, planning and prioritizing to proactively identify efficient methods of resolution based on advanced product knowledge and technical expertise.
Monitor system performance, assessing hardware and software reliability and proactively initiating update sequences to reduce downtime and drive ongoing customer satisfaction.
Utilize ERP system to order parts and equipment, securing inventory needed to conduct device maintenance and repairs.
Oversee RMA processes, ensuring proper authorization and data capture to facilitate efficient product repair and tracking.
Audit 3 field locations, assuring quality, identifying opportunities for process improvements, and performing service.
Physically repair equipment, providing both electrical hardware reconfigurations as well as synchronizing firmware.
Support software interface, walking users through various customizations and modifications to guarantee performance.
Production Planner
East West Manufacturing (formerly UEI)
Whitewater, WI
01.2004 - 12.2004
Managed distribution and dissemination of production assignments across the facility based on capacities and capabilities.
Released jobs to production floor, scheduling and supervising setup requirements to kick start efficient ramp up.
Efficiently planned and processed job flow, leveraging significant knowledge of timelines and equipment capacities.
Collaborated with purchasing, production, processing, engineering, quality, and shipping to guide production process from initial setup to shipment, coordinating inventory, aligning production schedules, and assuring quality components.
Identified and implemented solutions to address issues, course correcting delays, deficiencies, and disparities.
Production Manager
East West Manufacturing (formerly UEI)
Whitewater, WI
01.2000 - 01.2003
Supervise production operations of 30 employees in a fast-paced, quality-driven electronics components manufacturing facility.
Oversaw production personnel, providing hands-on leadership and quality control, training, coaching, and mentoring staff.
Adapted to dynamic operating environment, shifting production focus to meet customer demands and deliver on-time.
Contributed to large scale growth initiatives, working to facilitate 400% growth, to over $750k in monthly project revenue.
Managed ERP system to guarantee inventory availability, monitor performance, and facilitate seamless operations.
Collaborated on ISO-9001 certification process, facilitating exacting production standards to secure certification while enforcing consistency and quality in production operations.
Analyzed and assessed operational proficiencies, contributing to continuous process improvements, optimizing efficiency, and upholding rigorous quality assurance to remain in compliance with ISO-9001 production standards.
Provided analytical metrics appraisals, collaborating with GM to implement shifts in productivity standards to reach goals.
Redefined cultural environment, transforming atmosphere from stagnant to motivated through hands-on leadership.
Provide front-line HR administration, counselling employees, enforcing disciplinary actions, and coordinating time off.
Cross-trained personnel, ensuring seamless versatility to quickly adapt to dynamic production needs to meet demands.
Facilitate production meetings to preempt delays and develop contingency plans to ensure timely project completion.
Production Supervisor - Second Shift
East West Manufacturing (formerly UEI)
Whitewater, WI
01.1999 - 12.1999
Assistant Supervisor – Second Shift
East West Manufacturing (formerly UEI)
Whitewater, WI
01.1996 - 12.1998
Tester/ Electronics Technician
East West Manufacturing (formerly UEI)
Whitewater, WI
01.1989 - 12.1996
Education
Micro Computer Service Engineering -
Technology Institute of Milwaukee
Skills
Production Supervision
Team Leadership
Technical Support
Business Planning
Human Resurce Management
ERP System Utilization
Project Management
Analyzing Production Data
Customer Coordination
Continuous Process Improvement
Electronics Manufacturing
Diagnostics and Troubleshooting
Volunteer Experience
Fellowship Bible Church, Church Elder
Ridgewood Church, Church Council Chairman
WOOSH Rocketry Club, Vice President and Secretary
Timeline
2nd shift Production Supervisor
S and C Electric
07.2022 - Current
2nd shift Warehouse and Remanufacturing Supervisor