Daniel Kustermann
Miami,FL
Summary
Dynamic travel management professional with a proven track record in coordinating complex travel logistics, optimizing budgets, and ensuring compliance with travel policies. Committed to team collaboration and results-driven outcomes, leveraging expertise in vendor negotiation, itinerary planning, and exceptional customer service. Experienced in small business management with a focus on operational efficiency and customer satisfaction, fostering a collaborative environment that promotes business growth and sustainability. Renowned for excellent communication, time management, and analytical skills, consistently delivering successful outcomes through strategic planning and problem-solving.
Overview
20
20
years of professional experience
1
1
Certification
Work History
SMALL BUSINESS OWNER
k mood
01.2021 - Current
- Managed all aspects of business ownership and operational management, keeping business running smoothly.
- Developed and maintained relationships with clients and business partners.
- Maintained up-to-date records of all transactions related to the business finances.
- Established and implemented departmental policies, goals, objectives and procedures in conjunction with board members, organization officials, and staff members.
- Organized and guided activities such as sales promotions requiring coordination with other department managers.
- Led cross-functional projects that improved operational efficiency.
- Directed administrative activities directly related to making products or providing services.
- Analyzed data from financial reports to identify areas of improvement in business operations.
- Directed and coordinated activities of businesses or departments concerned with production, pricing, sales, or distribution of products.
- Reviewed financial statements, sales reports, and other performance data to measure productivity.
- Demonstrated and supported continuous improvement and growth mindset.
- Designed innovative products that met customer needs while staying within budget constraints.
- Identified potential areas of improvement within the organization and developed plans for addressing them effectively.
- Built strong relationships with vendors to ensure timely delivery of materials at competitive prices.
- Kept detailed records of inventory, company budgets and payroll.
- Hired and trained qualified employees to perform daily tasks.
SMALL BUSINESS OWNER
tailor made vacation llc
04.2016 - Current
- Managed all aspects of business ownership and operational management, keeping business running smoothly.
- Developed and maintained relationships with clients and business partners.
- Maintained up-to-date records of all transactions related to the business finances.
- Managed day-to-day operations including staffing, budgeting, inventory control.
- Analyzed data to identify trends in operations, performance and customer satisfaction.
- Ensured quality control of products by implementing effective testing methods.
- Analyzed customer feedback data to identify trends in service delivery issues and develop solutions accordingly.
- Utilized knowledge of international destinations to create unique experiences for clients.
- Maintained relationships with suppliers, hotels, airlines, cruise lines, tourist boards. to ensure competitive pricing.
- Researched current events related to foreign countries in order to provide updated information about potential risks or safety concerns for travelers.
- Supervised a team of travel agents in booking reservations, creating itineraries, and providing customer service.
- Ensured that all documentation required for travel was completed accurately and submitted prior deadlines.
- Negotiated with vendors to secure favorable rates on accommodations and transportation services.
SMALL BUSINESS OWNER
last minute tour
09.2014 - 01.2021
- Managed all aspects of business ownership and operational management, keeping business running smoothly.
- Developed and maintained relationships with clients and business partners.
- Maintained up-to-date records of all transactions related to the business finances.
SMALL BUSINESS OWNER
cisalpina tours
09.2005 - 06.2015
- Managed all aspects of business ownership and operational management, keeping business running smoothly.
- Developed and maintained relationships with clients and business partners.
- Maintained up-to-date records of all transactions related to the business finances.
- Managed day-to-day operations of the business including accounting, payroll, customer service, product development, and staff management.
- Researched current markets to identify customer needs and preferences.
- Kept detailed records of inventory, company budgets and payroll.
- Hired and trained qualified employees to perform daily tasks.
- Built strong relationships with vendors to ensure timely delivery of materials at competitive prices.
- Maintained activity log to track daily tasks, record returns and document customer feedback.
- Handled cash to balance cash registers and prepare bank deposits.
- Created a comprehensive business plan for a small business, outlining the company's mission, financials, and operational goals.
- Organized and executed networking events with key industry professionals to foster relationships and expand clientele.
- Researched current trends in the industry in order to stay ahead of competitors in terms of product offerings.
- Developed and implemented an effective marketing strategy to increase brand awareness and customer base.
- Analyzed data from various sources to make informed decisions on pricing strategies and product offerings.
- Identified potential areas of improvement within the organization and developed plans for addressing them effectively.
- Created achievable goals to maximize growth and improve company morale.
Education
Bachelor of Science (B.S.) - Supervision and Management
MIAMI DADE COLLEGE
MIAMI12.2019
Certification - Business Specialist General Business
MIAMI DADE COLLEGE
MIAMI05.2019
Associate in Arts (A.A.) - undefined
MIAMI DADE COLLEGE
MIAMI08.2018
Skills
- Tour planning
- Group management
- Itinerary creation
- Client relationship building
- Relationship management
- Executive travel
- Leisure travel
- Small business operations
- Sales promotion
- Product development
- Direct sales
- Goal setting
- Decision-making
Certification
BUSINESS SPECIALIST
Languages
Italian
English
Timeline
SMALL BUSINESS OWNER
k mood
01.2021 - Current
SMALL BUSINESS OWNER
tailor made vacation llc
04.2016 - Current
SMALL BUSINESS OWNER
last minute tour
09.2014 - 01.2021
SMALL BUSINESS OWNER
cisalpina tours
09.2005 - 06.2015
Certification - Business Specialist General Business
MIAMI DADE COLLEGE
Associate in Arts (A.A.) - undefined
MIAMI DADE COLLEGE
Bachelor of Science (B.S.) - Supervision and Management
MIAMI DADE COLLEGE