Daniel Lanier
Enfield,CT
Summary
Recent graduate from the University of New Haven Pompea College of Business Bachelors of Science in Sports Management Program. Proven leader with a track record of enhancing operations and team performance at Vertical Hoops AAU Basketball Organization. Skilled in operations management and customer service, successfully coordinated high-capacity events and improved compliance monitoring. Excelled in mentoring staff, achieving significant improvements in quality assurance and safety awareness.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Site Lead Director
Virtical Hoops AAU Basketball Organization
04.2023 - Current
- Coordinates AAU basketball tournaments schedules.
- Collaborates with administrative staff to plan, organize, and ensure staffing for high-capsity basketball events.
- Travel between sites to ensure tournaments are running accordingly.
- Interacts with coaches, players, parents, and spectators and answers any questions they may have.
- Provides exceptional customer service at all times.
- Collaborated with other Site Leads to share best practices and improve overall company performance.
- Resolved conflicts among team members, fostering a positive and collaborative work environment.
- Report and document incidents such as accidents or rule violations to coaches and upper management.
- Ensures compliance with facility and organization policies and procedures.
- Train new team members on site policies and procedures.
- Worked with personnel and managers to meet strict timelines.
Lead Camp Counselor
YMCA Stoney Brook Acres Day Camp
06.2023 - 08.2023
- Led and supported a camp of 135 campers ranging in age from 5 - 16, while supervising 5 camp counselor's.
- Evaluated camper progress throughout the session by providing ongoing feedback on areas where they excelled or needed improvement.
- Organized memorable events such as talent shows, sports competitions, and themed parties that contributed to an unforgettable summer experience for all involved.
- Collaborated with fellow counselors to design creative programs that catered to the diverse needs of camp attendees.
- Assisted camp management in devising effective strategies for a better overall camp experience and increased camper satisfaction.
- Acted as a liaison between parents/guardians and the rest of the camp staff during check-in/check-out days or whenever concerns arose regarding their child''s welfare.
- Ensured all camp policies, procedures, and safety guidelines were upheld consistently by both counselors and participants.
- Maintained a safe and engaging environment for all participants, ensuring proper supervision during activities and free time.
- Developed strong relationships with campers and their families, resulting in high rates of returning participants each season.
- Trained new counselors in best practices for leading groups, creating inclusive environments, and managing behavioral concerns among campers.
- Promoted positive values such as respect, empathy, and cooperation through daily interactions with both staff members and participants.
- Provided support to campers facing challenges or difficulties, offering guidance and promoting personal growth.
- Worked with children of varying age, interest, skill, and developmental levels.
- Communicated with parents about campers' activities and reported concerns and suggestions to supervisor.
- Resolved conflicts that arose between campers by listening to complaints and finding appropriate solutions.
Security
Captains Cove Restaurant And Bar
05.2023 - 08.2023
- Responsible for ensuring the safety of staff and customers at all times.
- Addresses any problems as they arise and works to resolve them at the lowest level possible
- Identified and reported suspicious activity to prevent security incidents.
- Collects entry fees.
- Searches customers for weapon or drugs prior to entry of facility.
- Reported and documented incidents, such as accidents or rule violations, to upper management.
- Ensured compliance with facility policies and procedures.
Server
The Boathouse Resturant
06.2022 - 08.2022
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly to over 100 guests a night with focused attention to customer needs.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Followed policies and procedures associated with OSHA and Food Safety.
Parking Attendent
Brunelle's Marina
06.2021 - 09.2021
- Answered general questions about parking fees, facilities, and directions.
- Promoted a welcoming atmosphere by greeting each customer upon arrival, offering assistance when needed throughout their visit.
- Kept parking lot clean and well-maintained to provide safe and attractive lot to customers.
- Demonstrated excellent multitasking abilities while balancing responsibilities such as fee collection, space assignment, and customer inquiries.
- Provided exceptional customer service, addressing inquiries and resolving any parking-related issues.
Crew Team Member
McDonald's Restaurant
06.2021 - 09.2021
- Worked well with teammates and accepted coaching from management team.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Collaborated with team members to complete orders.
- Utilized strong communication abilities to relay order details clearly between front-of-house staff and kitchen team members.
- Demonstrated strong multitasking abilities by balancing order-taking duties while addressing customer inquiries or concerns simultaneously.
Videographer
Baller TV
03.2017 - 06.2017
- Recorded and broadcasted 50 live Amateur Athletic Union (AAU) basketball tournament videos according to client specifications, including desired length, style and pace.
- Operated cameras, lighting equipment, and audio gear proficiently to produce high-quality footage in various environments.
- Interacted with players, coaches, peers, and spectators to answer questions and resolve problems.
Education
Bachelor of Science - Sports Management
Univeristy of New Haven
West Haven, CT05.2024
High School Diploma -
Northampton High School
Northampton, MA05.2020
Skills
Operations Management
Mentoring and Coaching
Quality Assurance
Safety awareness
Site coordination
Technical knowledge
Team Supervision
Compliance Monitoring
Certification
- Certified Basketball Official, New England Officiating Service and Development Program - June 2024
Volunteer Activities
- Assistant Basketball Couch, Northampton, MA Recreation Department, May 2017 - August 2017
- Basketball Tryout Evaluator, Southampton, MA Recreation Department, November 2017 - December 2017
Timeline
Lead Camp Counselor
YMCA Stoney Brook Acres Day Camp
06.2023 - 08.2023
Security
Captains Cove Restaurant And Bar
05.2023 - 08.2023
Site Lead Director
Virtical Hoops AAU Basketball Organization
04.2023 - Current
Server
The Boathouse Resturant
06.2022 - 08.2022
Parking Attendent
Brunelle's Marina
06.2021 - 09.2021
Crew Team Member
McDonald's Restaurant
06.2021 - 09.2021
Videographer
Baller TV
03.2017 - 06.2017
Bachelor of Science - Sports Management
Univeristy of New Haven
High School Diploma -
Northampton High School
- Certified Basketball Official, New England Officiating Service and Development Program - June 2024
Volunteer Activities
- Assistant Basketball Couch, Northampton, MA Recreation Department, May 2017 - August 2017
- Basketball Tryout Evaluator, Southampton, MA Recreation Department, November 2017 - December 2017
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