Daniel Lara
Las Vegas,NV
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
11
11
years of professional experience
Work History
Sales Representative
PepsiCo
10.2023 - Current
- Managed customer accounts to secure customer satisfaction and repeat business.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
Grocery Manager
Smiths Food And Drug
11.2012 - 10.2023
- Delegated tasks and duties to grocery staff and clearly communicated timeframes for completion.
- Reviewed inventory levels and placed orders for products and merchandise for restocking purposes.
- Kept grocery team operations in strict compliance with workplace standards and food safety requirements to maintain optimal health protection.
- Performed key tasks to promote inviting grocery store appearance.
- Organized efficient merchandise replenishment strategies to keep shelves stocked and well-organized for customers.
- Engaged customers and provided very high level of service and support, helping find desired products and items.
- Strengthened profits by reducing waste, controlling shrinkage, and increasing team efficiency with optimized workflows.
- Boosted grocery sales with top-notch merchandising abilities and expertise in implementing effective promotions.
- Trained new employees on proper protocols and customer service standards.
- Interacted well with customers to build connections and nurture relationships.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Education
High School Diploma -
Jurupa Valley High School
Jurupa Valley, CA07.2006
Skills
- Records Management
- Client Service
- Business Development
- Customer Service
- Sales Forecasting
- Relationship Building
- Strategic Planning
- Customer Relations
- Staff Training
- Product Promotions
Timeline
Sales Representative
PepsiCo
10.2023 - Current
Grocery Manager
Smiths Food And Drug
11.2012 - 10.2023
High School Diploma -
Jurupa Valley High School