Daniel Larson
San Marcos,TX
Summary
Dynamic and dependable professional with over two decades of experience in customer service, logistics, and administrative support across diverse environments, including corporate, healthcare, and the gig economy. Proven ability to manage time-sensitive tasks while maintaining exceptional service quality in high-pressure situations. Demonstrates adaptability, efficiency, and a commitment to continuous improvement. Proficient in both independent and team-oriented roles.
Overview
4
4
years of professional experience
Work History
Delivery Driver
Uber
11.2021 - Current
- Conducted passenger transport and last-mile delivery services through ride-share and logistics platforms.
- Utilized GPS and traffic tools to navigate dynamic routes and meet tight deadlines.
- Provided professional customer service during pickups and deliveries while maintaining a clean, safe vehicle.
- Kept detailed mileage and fuel reports to track overall fuel costs.
- Operated vehicle safely in highly congested areas with no traffic violations.
Customer Service Agent
TaskUs
08.2025 - 12.2025
- Provide exceptional customer support in a high-volume call center.
- Assist drivers and riders with professionalism, empathy, and efficiency.
- Accurately document safety and non-safety reports through internal systems.
- Process refund requests, ensuring timely resolution of customer inquiries.
- Facilitate coordination of roadside assistance requests and provide real-time support.
Bell Attendant Agent
JW Marriott Austin
04.2025 - 08.2025
- Delivered outstanding hospitality services by greeting guests, assisting with luggage, and escorting them to their rooms.
- Enhanced guest satisfaction by providing information on hotel amenities and local attractions.
- Collaborated with front desk and valet teams to efficiently manage guest requests.
Cross Utilization Agent
United Ground Express
04.2024 - 08.2024
- Assisted passengers with check-in, luggage handling, and boarding procedures.
- Supported inbound/outbound aircraft operations through loading and unloading baggage.
Customer Service & Cargo Agent
Air Canada
06.2022 - 04.2024
- Delivered high-quality customer service at ticketing and check-in counters, ensuring a smooth travel experience.
- Managed cargo logistics, including processing shipments and adhering to safety protocols.
- Collaborated effectively with ground staff to maintain on-time departures.
Office Manager
Nova Hospice Care
02.2022 - 06.2022
- Organized and maintained patient medical records in compliance with HIPAA regulations.
- Managed office operations, including scheduling, filing, and data entry.
- Collaborated with medical staff to facilitate communication and support patient needs.
Education
Associate of Arts - Office Administration
Lane Community College
Eugene, OR01.2015
Skills
- Guest Services & Hospitality Operations
- Customer Service Excellence
- Transportation & Last-Mile Delivery
- Administrative Office Support
- Airline & Cargo Operations
- Scheduling & Time Management
- Conflict Resolution & Problem Solving
- Software Proficiency: Microsoft Office, POS & Ticketing Systems
- Adaptability
- Professionalism
- Attention to Detail
- Package scanning
- Delivery logging
- Time management
- Positive attitude
- Dependable and reliable
Military Service
United States Navy
Timeline
Customer Service Agent
TaskUs
08.2025 - 12.2025
Bell Attendant Agent
JW Marriott Austin
04.2025 - 08.2025
Cross Utilization Agent
United Ground Express
04.2024 - 08.2024
Customer Service & Cargo Agent
Air Canada
06.2022 - 04.2024
Office Manager
Nova Hospice Care
02.2022 - 06.2022
Delivery Driver
Uber
11.2021 - Current
Associate of Arts - Office Administration
Lane Community College