Daniel Le
Brandon,FL
Summary
Motivated professional well-versed in building productive and positive relationships, resolving complex issues while developing associates, and perpetuating the company's culture to ensure customer loyalty. Provides 10-year background maintaining customer satisfaction and contributing to company's success.
Overview
2
2
years of professional experience
Work History
Customer Service Manager
Publix Super Markets, Inc.
12.2021 - Current
- Take ownership of customer issues and followed problems through to resolution.
- Resolve customer complaints while prioritizing customer satisfaction and loyalty.
- Perpetuate the company's goals and standards in regards to service and development of future leaders.
- Responsible for leading associates and assessed yearly performances to ensure associate development and training goals were met.
- Review quarterly service reports to determine opportunities and created action plans to improve overall customer experience.
- Manage and maintain cash security to ensure a safe environment for customers and associates.
- Collaborate with upper leadership monthly to provide feedback and improve customer service processes to support company's vision.
- Manage and lead senior-level leadership to ensure the departments key performance indicators are met each quarter.
- Maintain positive working relationships with vendors and contractors to ensure customers receive variety on products and service.
Education
No Degree -
Robinson High School
Tampa, FLSkills
- Providing Premier Service
- Staff Management and Training
- Customer Relations and Retention
- Interdepartmental Collaboration
- Cash Handling
- Personnel Training and Development
- Time Management
- Effective Workflow Management
- Process Improvement
- Operational Management
Timeline
Customer Service Manager
Publix Super Markets, Inc.
12.2021 - Current
No Degree -
Robinson High School