Daniel Leal
Pennsauken,NJ
Summary
Detail-oriented Desktop Support Technician with hands-on experience in diagnosing and repairing computers, printers, mobile devices, and IoT devices. Proficient in installing and maintaining Windows and Linux operating systems, with a strong ability to resolve complex technical issues. Thrives in fast-paced environments, contributing effectively in both independent and team settings.
Overview
1
1
Certification
11
11
years of professional experience
Work History
Home Health Aid
Public Partnerships, Inc.
06.2021 - Current
- Supported patients in daily living activities to enhance comfort and independence
- Documented patient care activities to ensure accurate and timely communication among healthcare team
- Provided personalized care and support to clients with diverse health needs.
- Assisted clients with daily living activities, ensuring comfort and safety.
- Monitored vital signs and reported changes in client conditions to healthcare professionals.
IT Technical Support
Self-Employed
02.2016 - Current
- Diagnosed and troubleshot issues with customer PCs, laptops, telephones, and smart home/IOT devices to restore functionality.
- Configured routers for customer networks, switches and access points for customers.
- Repair, replace, upgrade or build a desktop.
- Repaired, replaced, upgraded, or built desktops to meet customer specifications.
Stock Associate
Ram Electronics
07.2018 - 10.2018
- Checked and verified product quality upon receipt
- Recorded and tracked inventory levels utilizing company software
- Organized and restocked items to ensure accurate shelf quantities
Desktop Support Technician Intern
Network Learning Institute
09.2016 - 03.2018
- Diagnosed and troubleshooted PCs
- Diagnosed and troubleshot PCs to restore functionality
- Repaired, replaced, and upgraded desktop, laptop, and mobile devices to ensure optimal performance
Sales Associate
JCPenney
09.2016 - 01.2018
- Handled cash transactions at the register
- Assisted customers with product inquiries and sales, enhancing overall shopping experience.
- Organized merchandise on the sales floor
Technical Support Representative
Canon Solutions America
12.2016 - 03.2017
- Resolved customer service and technical support inquiries to enhance user satisfaction
- Configured client systems to grant administrator privileges
- Ensured that customer accounts were set up correctly
- Configured customer accounts accurately to ensure proper functionality from the start
Education
High School Diploma -
Pennsauken High School
Pennsauken, NJSkills
- Patient Care Techniques
- Customer service
- Time Management
- Organizational Skills
- Teamwork
- Problem-Solving
- Computer Hardware/Software Repair
- Patient care
- Meal preparation
- Personal hygiene assistance
- Feeding assistance
Certification
CCNA Cisco Certified Training, Abundant Training Institute, Cherry Hill, NJ, 1/2022 - Present, Desktop Support/Comp TIA A+, Network Learning Institute, Mt Laurel, NJ, 9/2015 – 6/2016
Personal Information
Title: IT Desktop Technician
Section name
- Page 2
- Daniel Leal | Pennsauken, NJ | daniel@danleal.net | 856-906-5634
Timeline
Home Health Aid
Public Partnerships, Inc.
06.2021 - Current
Stock Associate
Ram Electronics
07.2018 - 10.2018
Technical Support Representative
Canon Solutions America
12.2016 - 03.2017
Desktop Support Technician Intern
Network Learning Institute
09.2016 - 03.2018
Sales Associate
JCPenney
09.2016 - 01.2018
IT Technical Support
Self-Employed
02.2016 - Current
High School Diploma -
Pennsauken High School