Daniel Lee

• Operated motor coaches to ensure safe, efficient passenger transportation.
• Conducted pre-trip inspections to verify vehicle safety and compliance.
• Assisted passengers with boarding, luggage handling, and special needs accommodations.
• Communicated route information and schedules effectively to passengers.
• Maintained accurate logs of mileage, fuel consumption, and service records.
• Followed traffic laws and company policies during all driving assignments.
• Collaborated with dispatchers to adjust routes promptly as required.
• Provided exceptional customer service to enhance overall passenger experiences.

• Delivered packages efficiently across designated routes while ensuring accuracy in all shipments.
• Operated delivery vehicles in compliance with safety regulations to enhance operational safety.
• Conducted routine inspections of vehicles to uphold operational readiness and reliability.
• Grouped deliveries by designated areas to optimize delivery efficiency and reduce transit times.
• Assisted warehouse personnel with packing orders to support overall operational flow.
• Maintained organization within vehicles during loading and unloading processes for streamlined operations.
• Verified item accuracy against shipping documents to prevent discrepancies in deliveries.
• Ensured timely delivery schedules were met to enhance customer satisfaction.

• Executed timely package deliveries for Amazon contractor across designated routes.
• Ensured strict compliance with traffic laws during all delivery operations.
• Maintained safety regulations and company policies while operating delivery vehicles.
• Communicated with customers to confirm delivery details and resolve issues.
• Collaborated with dispatch team to optimize daily routes and schedules.
• Logged deliveries and conducted vehicle inspections for accurate record-keeping.
• Safely loaded and unloaded packages, adhering to proper handling procedures.
• Trained new drivers on established delivery protocols and company standards.

Administered and adjudicated long-term disability and office overhead expense claims for optimal outcomes.

Monitored recovery, restrictions, and limitations to enhance claim results and minimize unnecessary payouts.

Identified alternative income sources to reduce benefit amounts, generating annual savings in payouts.

Delivered exceptional customer service through professional and timely communications with all stakeholders.

Analyzed personal and business tax returns, profit and loss statements, CPT codes, and medical records for efficient claim processing.

Drafted clear correspondence to members regarding policy declinations and inquiries, reducing appeals and complaints.

Managed special projects beyond primary responsibilities to support organizational goals.

Evaluated and managed assigned caseload effectively.

Interacted with internal and external customers to gather essential information.

Validated payment periods and monitored accuracy and timeliness until closure.

Resolved complex claim scenarios with minimal guidance.

Managed multiple priorities in a dynamic environment.

Demonstrated excellent organizational and time management skills.

Exercised sound judgment in decision-making processes.

Owned and operated lawn and landscaping company, managing 20 residential and commercial properties.

Executed snow removal services for 12 clients, ensuring safe access during winter months.

Administered property management tasks for residential clients, enhancing property aesthetics.

Applied fertilizers, controlled weeds, pruned shrubs, and laid mulch to maintain landscapes.

Handled administration and billing for monthly client invoices, ensuring timely payments.

Conducted sales and marketing activities to acquire new clients and expand business portfolio.

Reviewed and investigated eligibility based on policy provisions, ensuring compliance with all regulations.

Interpreted and applied contract provisions accurately to support decision-making.

Contacted policyholders and beneficiaries to address outstanding requirements promptly.

Collaborated with management to evaluate potential referrals to Legal Department and medical resources.

Communicated claim statuses and decisions to all relevant parties per internal guidelines and regulations.

Utilized claims system proficiently while maintaining departmental performance metrics.

Identified correct payees, issuing payments accurately with necessary approvals.

Educated policyholders, brokers, agents, and sales representatives on effective policy administration practices.

Administered and adjudicated long-term disability and overhead expense claims for optimal outcomes.

Monitored recovery, restrictions, and limitations to minimize unnecessary payouts.

Identified alternative income sources to lower benefit amounts and reduce annual expenditures.

Delivered exceptional customer service through prompt and professional communications with stakeholders.

Analyzed personal and business tax returns, profit and loss statements, CPT codes, and medical records for timely claim decisions.

Drafted clear correspondence regarding declinations and policy inquiries to decrease appeals and complaints.

Managed special projects beyond core responsibilities to enhance operational efficiency.

• Supervised staff of 10 LTD Claims Examiners, conducting training and mentoring for new hires.
• Reviewed initial and ongoing LTD claims, addressing denials, terminations, and overpayment calculations.
• Monitored caseloads to ensure timely follow-up on pending and suspended claims.
• Collaborated with Appeals unit to evaluate incoming appeals for STD and LTD claims.
• Served as Subject Matter Expert for financial inquiries regarding partial and residual claims.
• Ensured completion of QA corrective actions by Claim Examiners within five business days.
• Handled escalated calls from claimants and CSR staff to resolve complex issues.
• Worked closely with Claim Manager on day-to-day operations, claims administration, and special projects.